Amazon Returns

Josieb1 · 12-12-2015, 02:41 AM

I didn't want to drag up an old thread but so much for us vowing to have no returns. Instead of a delivery yesterday we received a refund email this morning. No idea why our order has not been delivered they only shipped it (supposedly) late Thursday.

If our account gets closed it won't be because we returned items but that's small consolation.

Edited to say it was returned as 'undeliverable'. I think that's Amazon logistics speak for we have too many orders to deliver!

I wanted that item, it was a storage case for my new large headphones.

HarryT · 12-12-2015, 05:21 AM

Quote:

Originally Posted by Josieb1

Edited to say it was returned as 'undeliverable'. I think that's Amazon logistics speak for we have too many orders to deliver!

I think it means that the carrier lost or damaged it. I've had that happen.

Josieb1 · 12-12-2015, 07:00 AM

Quote:

Originally Posted by HarryT

I think it means that the carrier lost or damaged it. I've had that happen.

It was only shipped overnight wednesday. They managed to do a return in just over 24 hours

HarryT · 12-12-2015, 07:02 AM

I'd guess it was damage, in that case.

Cinisajoy · 12-12-2015, 11:38 AM

I am guessing damage too. Also you did not return it, the carrier did. So I don't think that one return will count against you.
I am still trying to figure out how UPS damaged a battery charger.

Now I don't remember if it was last winter or winter before last but two UPS trailers got destroyed. Both were full of packages. I mean the big semi trailers that could have had up to 18,143 kg or 40,000 lbs or 20 tons of packages each.
I don't even want to think about that logistical nightmare.
Both the trailers were being transported on railroad cars when a bus came off the highway and landed on top of them.
The good thing was the train was going very slow.
If I remember right only 3 fatalities and 3 were seriously hurt.
One person was not injured.

Josieb1 · 12-12-2015, 11:47 AM

Quote:

Originally Posted by HarryT

I'd guess it was damage, in that case.

Or it got lost, or sent to the wrong part of the country, that's happened before. Its just really anoying, and worrying as I had just started to relax a bit. I won't order anything now until after Christmas, I know anything could have happened but they are shipping so much right now I'm not tempting fate.

Josieb1 · 12-12-2015, 11:48 AM

Quote:

Originally Posted by Cinisajoy

I am guessing damage too. Also you did not return it, the carrier did. So I don't think that one return will count against you.
I am still trying to figure out how UPS damaged a battery charger.

Now I don't remember if it was last winter or winter before last but two UPS trailers got destroyed. Both were full of packages. I mean the big semi trailers that could have had up to 18,143 kg or 40,000 lbs or 20 tons of packages each.
I don't even want to think about that logistical nightmare.
Both the trailers were being transported on railroad cars when a bus came off the highway and landed on top of them.
The good thing was the train was going very slow.
If I remember right only 3 fatalities and 3 were seriously hurt.
One person was not injured.

Hopefully nothing like that happened with my parcel.

tubemonkey · 12-12-2015, 12:42 PM

Quote:

Originally Posted by Cinisajoy

I am still trying to figure out how UPS damaged a battery charger.

aceflor · 12-12-2015, 01:10 PM

Quote:

Originally Posted by Josieb1

It was only shipped overnight wednesday. They managed to do a return in just over 24 hours

It happened to me also, and that's because the truck had an accident and all packages were considered damaged and undeliverable. I received a refund the day after it was shipped. I wanted to re-order the item, but it was the last one available. That's when Amazon CS told me the truck had an accident, and apparently a pretty bad one.

From then on I just hoped (and still do) that there was no one injured, the rest is irrelevant, no ?

Barbara1955 · 12-12-2015, 02:44 PM

I had PB Book get returned to sender cause the truck was in a wreck. They just returned Everything in the truck back to the senders Rather than taking a chance the things being shipped were ok.

Blossom · 12-12-2015, 03:20 PM

If it was lost they would wait a week before giving a refund and usually you have to call and report it. It had to be damaged to get a refund that quick. Let's hope no one got hurt.

Does anyone remember the year FedEx contracted out and one driver went nuts from pressure and started just throwing the packages out on the street? It's crazy this time of the year.

Josieb1 · 12-12-2015, 04:14 PM

Hubby phoned and they didn't mention an accident, but as you say you never know.

12-12-2015, 02:41 AM	#1
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	Amazon Returns I didn't want to drag up an old thread but so much for us vowing to have no returns. Instead of a delivery yesterday we received a refund email this morning. No idea why our order has not been delivered they only shipped it (supposedly) late Thursday. If our account gets closed it won't be because we returned items but that's small consolation. Edited to say it was returned as 'undeliverable'. I think that's Amazon logistics speak for we have too many orders to deliver! I wanted that item, it was a storage case for my new large headphones. Last edited by Josieb1; 12-12-2015 at 03:17 AM.

12-12-2015, 03:20 PM	#11
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	If it was lost they would wait a week before giving a refund and usually you have to call and report it. It had to be damaged to get a refund that quick. Let's hope no one got hurt. Does anyone remember the year FedEx contracted out and one driver went nuts from pressure and started just throwing the packages out on the street? It's crazy this time of the year. Last edited by Blossom; 12-12-2015 at 03:23 PM.

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12-12-2015, 07:02 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd guess it was damage, in that case.

12-12-2015, 11:38 AM	#5
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	I am guessing damage too. Also you did not return it, the carrier did. So I don't think that one return will count against you. I am still trying to figure out how UPS damaged a battery charger. Now I don't remember if it was last winter or winter before last but two UPS trailers got destroyed. Both were full of packages. I mean the big semi trailers that could have had up to 18,143 kg or 40,000 lbs or 20 tons of packages each. I don't even want to think about that logistical nightmare. Both the trailers were being transported on railroad cars when a bus came off the highway and landed on top of them. The good thing was the train was going very slow. If I remember right only 3 fatalities and 3 were seriously hurt. One person was not injured.

12-12-2015, 02:44 PM	#10
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	I had PB Book get returned to sender cause the truck was in a wreck. They just returned Everything in the truck back to the senders Rather than taking a chance the things being shipped were ok.

12-12-2015, 04:14 PM	#12
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	Hubby phoned and they didn't mention an accident, but as you say you never know.

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