T68 disconnects after few minutes guaranteed - Page 2

FinancialWar · 08-29-2014, 06:25 PM

Under Australian law

http://www.accc.gov.au/consumers/con...replace-refund

You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange.

You do not have to return products in the original packaging in order to get a refund.

e-reader-store.de/Booxstor should refund the full price of the reader and postage to and from their store, regardless of the packaging condition, if the reader is found to be defective.

The e-reader-store.de return condition is absolutely disgrace on the Germans.

Booxtor · 09-02-2014, 08:58 AM

Conclusion of your story:

you have reported problem with wifi of your T68 less than a week ago ( wifi disconnecting itself, even with setting "never turn off wifi"). Everything else on your T68 seemed to be working just fine.

I agree, It could be indeed annoying issue in some situations, but since the wifi connection is possible, the hardware must be ok.

This issue is rather very rare, since from of more than two thousand sold devices from our batch we got only one reported issue like yours. To be able to help you we need a little bit time and your cooperation (e.g. to be able to see some logs of your device and analyse them).

If this is a problem of the software/installation - we could solve it quite soon - what we usually do with our customers. Alternatively I also offered replacement of your device and to share shipping costs.

Your reply was:" ... Wifi is not the only ground I want to return this product, I want to return this product because it is defective and shitty.

If I do not get refund for the product including postage both to and from to your store, I will make sure your reputation is absolutely demolished on mobileread.... "

This was written after you had this device more than two weeks in use.

Now you are threatening to demolish my reputation on mobileread forum in case we refuse to accept your return and repay all your costs? It is wrong strategy to achieve proper goals. Tenor of your message and clamour on exceptional service are not acceptable and offensive. I am sorry. It does not sound like fair.

If you did not like the device at the first glance, you could return it much earlier. But now it is just beyond of allowed withdraw period. There are some terms and conditions of use in our store, which you have accepted.

Regarding device itself - we receive a lot of positive reports about T68 and M96 from our customers. Problems are mostly posted here. The return rate currently is under 0,1% . So you cannot call our products like "shitty". I agree, there are some issues with the software and some space for improvements (rather teething problems), but we working overtime just to deliver solutions asap.

FinancialWar · 09-04-2014, 06:22 AM

lol, return rate under 0.1%, man your lying ability is worse than I thought. Only one return? please Booxstor, have you even been reading the forum? Do you know how many people have issue with the T68?

Your reputation is already is shatters, people already know that you sell defective products and your have a shitty return policy that designed to protect your own wallet rather than helping out customers.

Remember the M92 you sold me two years ago, it had the battery issue remember? Yeah, instead of pay for the shipping and take the product back and fix it for me like a man, you send a battery pack and ask me to open the the reader and replace it myself, which then voided my warranty.

Share the shipping cost?

In the email reply by your Customer Service "Waldemar"

"Since you are from abroad of EU, shipping costs and payment fees will not be refunded."

It is clearly stated in your return policy that ship cost will not be refunded, and that I need to ship cost again to send it back to you, even though it was never my fault but yours because you sold me a defective product.

Waldemar first promised me that he would figure a solution for me in a few days on the 30th of August, then he said the wifi issue would be fixed in the next update. Still waiting.

Yes, the your T68 is shi77y, so is your return policy.

Can you please explain to me, why do customers have to pay for something that is clearly your fault? You sent out a faulty product to me, is it my fault? Instead of apologising and immediately try to fix the issue, the first they you want is to minimise your financial loss in the matter.

Oh, by the way, the plastic on the side is already bending, and I hardly ever used it since I bought it (you know, the wifi and lag issues).

Oh, by the way I first notified you about the issue on the 16th of August, just a day or two after receiving your product. Your customer service promised me the solution he offered would have fixed the issue. But it did not, therefore I did report to you within the 7 days (!@$4ing ridiculously short).

Please refund my money or send me a working T68.

Thanks, your unsatisfied customer.

Dr. Drib · 09-04-2014, 07:49 AM

Moderator Notice

FinancialWar is now banned.

Take note, everyone:

1) We do not allow members to threaten other members.

2) We do not allow trolling posts in other members' posts.

Please return to the topic of this thread. Any posts not on topic will be deleted.

jjansen · 09-07-2014, 01:37 PM

Just a quick comment to say that FinancialWar isn't the only customer with wifi problems. I purchased my T68 through Amazon and cannot get the wifi to stay on. Since I purchased it because my Nook couldn't sync my books with my Android tablet and phone this is a big issue. I assume that it is a manufacturing problem.

Purple Lady · 09-07-2014, 02:41 PM

Quote:

Originally Posted by jjansen

Just a quick comment to say that FinancialWar isn't the only customer with wifi problems. I purchased my T68 through Amazon and cannot get the wifi to stay on. Since I purchased it because my Nook couldn't sync my books with my Android tablet and phone this is a big issue. I assume that it is a manufacturing problem.

Yes, there are others having wifi problems - these threads also show people having wifi issues.

T68: serious problem with wifi - https://www.mobileread.com/forums/sho...d.php?t=242520

T68 wifi issues - https://www.mobileread.com/forums/sho...d.php?t=243484

This thread shows a very interesting wifi issue - high battery use because of cell standby. Removing phone.apk and telephony.apk out of the system/app folder and the battery graph no longer shows the cell standby battery usage. https://www.mobileread.com/forums/sho....php?p=2892478

smayonak · 09-07-2014, 04:48 PM

I had the same WiFi disconnect issue. The latest firmware update (9/4) fixes the problem and now WiFi enables and disables according to its internal settings. However, my workaround before was to use a WiFi status bar toggle app. Just tap on the status bar icon and it would reenable WiFi.

https://play.google.com/store/apps/d...usswitch&hl=en

RE: TelephonyProvider.apk and Phone.apk, those are required processes for certain apps. Meaning some apps are dependent on them to properly function. However, if it is helping battery life, then good job in removing them.

Quote:

Originally Posted by Purple Lady

Yes, there are others having wifi problems - these threads also show people having wifi issues.

T68: serious problem with wifi - https://www.mobileread.com/forums/sho...d.php?t=242520

T68 wifi issues - https://www.mobileread.com/forums/sho...d.php?t=243484

This thread shows a very interesting wifi issue - high battery use because of cell standby. Removing phone.apk and telephony.apk out of the system/app folder and the battery graph no longer shows the cell standby battery usage. https://www.mobileread.com/forums/sho....php?p=2892478

bobstro · 09-07-2014, 05:06 PM

I do not own a T68 myself, but I had a lot of similar experiences on a rooted NOOK Simple Touch. I posted my thoughts on using Airplane mode + Wifi and Tasker to (hopefully) mitigate some of these problems in the other T68 wifi thread.

I can tell you from past experience that the battery gauge means nothing until the battery has been through a few cycles. I once ran a device streaming video for 3 hours with the battery gauge showing 3%. After running until it dropped, the gauge was accurate. (Never mind the wisdom of doing so, it was a test.) If your device is dropping dead quickly, worry. If the little gauge seems to be bouncing about, don't panic until it's been through a few cycles.

If Booxstor will ship me a unit, I'll be happy to lend further assistance. I learned a lot fighting Android on the NST.

Purple Lady · 09-07-2014, 06:38 PM

Quote:

Originally Posted by smayonak

I had the same WiFi disconnect issue. The latest firmware update (9/4) fixes the problem and now WiFi enables and disables according to its internal settings. However, my workaround before was to use a WiFi status bar toggle app. Just tap on the status bar icon and it would reenable WiFi.

https://play.google.com/store/apps/d...usswitch&hl=en

RE: TelephonyProvider.apk and Phone.apk, those are required processes for certain apps. Meaning some apps are dependent on them to properly function. However, if it is helping battery life, then good job in removing them.

I did use a wifi toggle but that doesn't help when wifi turned itself off within a minute of turning it on even if it was in use. This happened at home, on vacation, and at work so it was three different wifi accesses that didn't work.

bobstro · 09-07-2014, 06:49 PM

On the NST, turning Airplane mode ON and wifi also ON achieved much the same effect as removing/disabling system .apks without causing other instablities. It might be worth a shot on the T68.

Purple Lady · 09-07-2014, 06:52 PM

Quote:

Originally Posted by bobstro

On the NST, turning Airplane mode ON and wifi also ON achieved much the same effect as removing/disabling system .apks without causing other instablities. It might be worth a shot on the T68.

Good point and much simpler.

09-02-2014, 08:58 AM	#17
Booxtor Booxtor Posts: 1,126 Karma: 2305664 Join Date: Jun 2011 Location: Germany Device: a lot of..	Conclusion of your story: you have reported problem with wifi of your T68 less than a week ago ( wifi disconnecting itself, even with setting "never turn off wifi"). Everything else on your T68 seemed to be working just fine. I agree, It could be indeed annoying issue in some situations, but since the wifi connection is possible, the hardware must be ok. This issue is rather very rare, since from of more than two thousand sold devices from our batch we got only one reported issue like yours. To be able to help you we need a little bit time and your cooperation (e.g. to be able to see some logs of your device and analyse them). If this is a problem of the software/installation - we could solve it quite soon - what we usually do with our customers. Alternatively I also offered replacement of your device and to share shipping costs. Your reply was:" ... Wifi is not the only ground I want to return this product, I want to return this product because it is defective and shitty. If I do not get refund for the product including postage both to and from to your store, I will make sure your reputation is absolutely demolished on mobileread.... " This was written after you had this device more than two weeks in use. Now you are threatening to demolish my reputation on mobileread forum in case we refuse to accept your return and repay all your costs? It is wrong strategy to achieve proper goals. Tenor of your message and clamour on exceptional service are not acceptable and offensive. I am sorry. It does not sound like fair. If you did not like the device at the first glance, you could return it much earlier. But now it is just beyond of allowed withdraw period. There are some terms and conditions of use in our store, which you have accepted. Regarding device itself - we receive a lot of positive reports about T68 and M96 from our customers. Problems are mostly posted here. The return rate currently is under 0,1% . So you cannot call our products like "shitty". I agree, there are some issues with the software and some space for improvements (rather teething problems), but we working overtime just to deliver solutions asap. Last edited by Booxtor; 09-02-2014 at 09:01 AM.

09-04-2014, 06:22 AM	#18
FinancialWar Banned Posts: 397 Karma: 85500 Join Date: Feb 2011 Location: Sydney Device: Sony PRS350, Onyx M92, Onyx T68 (defective!)	lol, return rate under 0.1%, man your lying ability is worse than I thought. Only one return? please Booxstor, have you even been reading the forum? Do you know how many people have issue with the T68? Your reputation is already is shatters, people already know that you sell defective products and your have a shitty return policy that designed to protect your own wallet rather than helping out customers. Remember the M92 you sold me two years ago, it had the battery issue remember? Yeah, instead of pay for the shipping and take the product back and fix it for me like a man, you send a battery pack and ask me to open the the reader and replace it myself, which then voided my warranty. Share the shipping cost? In the email reply by your Customer Service "Waldemar" "Since you are from abroad of EU, shipping costs and payment fees will not be refunded." It is clearly stated in your return policy that ship cost will not be refunded, and that I need to ship cost again to send it back to you, even though it was never my fault but yours because you sold me a defective product. Waldemar first promised me that he would figure a solution for me in a few days on the 30th of August, then he said the wifi issue would be fixed in the next update. Still waiting. Yes, the your T68 is shi77y, so is your return policy. Can you please explain to me, why do customers have to pay for something that is clearly your fault? You sent out a faulty product to me, is it my fault? Instead of apologising and immediately try to fix the issue, the first they you want is to minimise your financial loss in the matter. Oh, by the way, the plastic on the side is already bending, and I hardly ever used it since I bought it (you know, the wifi and lag issues). Oh, by the way I first notified you about the issue on the 16th of August, just a day or two after receiving your product. Your customer service promised me the solution he offered would have fixed the issue. But it did not, therefore I did report to you within the 7 days (!@$4ing ridiculously short). Please refund my money or send me a working T68. Thanks, your unsatisfied customer. Last edited by FinancialWar; 09-04-2014 at 07:12 AM.

09-04-2014, 07:49 AM	#19
Dr. Drib Grand Sorcerer Posts: 45,442 Karma: 59592133 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Moderator Notice FinancialWar is now banned. Take note, everyone: 1) We do not allow members to threaten other members. 2) We do not allow trolling posts in other members' posts. Please return to the topic of this thread. Any posts not on topic will be deleted. Last edited by Dr. Drib; 09-04-2014 at 07:57 AM.

09-07-2014, 05:06 PM	#23
bobstro Zealot Posts: 100 Karma: 440392 Join Date: Jan 2012 Location: MA Device: Samsung Galaxy Note 10.1 2014,Hisense Sero Pro 7,Kobo Aura, Kobo Mini	I do not own a T68 myself, but I had a lot of similar experiences on a rooted NOOK Simple Touch. I posted my thoughts on using Airplane mode + Wifi and Tasker to (hopefully) mitigate some of these problems in the other T68 wifi thread. I can tell you from past experience that the battery gauge means nothing until the battery has been through a few cycles. I once ran a device streaming video for 3 hours with the battery gauge showing 3%. After running until it dropped, the gauge was accurate. (Never mind the wisdom of doing so, it was a test.) If your device is dropping dead quickly, worry. If the little gauge seems to be bouncing about, don't panic until it's been through a few cycles. If Booxstor will ship me a unit, I'll be happy to lend further assistance. I learned a lot fighting Android on the NST. Last edited by bobstro; 09-07-2014 at 05:14 PM.

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08-29-2014, 06:25 PM	#16
FinancialWar Banned Posts: 397 Karma: 85500 Join Date: Feb 2011 Location: Sydney Device: Sony PRS350, Onyx M92, Onyx T68 (defective!)	Under Australian law http://www.accc.gov.au/consumers/con...replace-refund You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange. You do not have to return products in the original packaging in order to get a refund. e-reader-store.de/Booxstor should refund the full price of the reader and postage to and from their store, regardless of the packaging condition, if the reader is found to be defective. The e-reader-store.de return condition is absolutely disgrace on the Germans.

09-07-2014, 01:37 PM	#20
jjansen J Posts: 205 Karma: 12590 Join Date: Mar 2009 Location: Canada Device: SONY PRS 505/300, iRex DR800SG, Nook	Just a quick comment to say that FinancialWar isn't the only customer with wifi problems. I purchased my T68 through Amazon and cannot get the wifi to stay on. Since I purchased it because my Nook couldn't sync my books with my Android tablet and phone this is a big issue. I assume that it is a manufacturing problem.

09-07-2014, 06:49 PM	#25
bobstro Zealot Posts: 100 Karma: 440392 Join Date: Jan 2012 Location: MA Device: Samsung Galaxy Note 10.1 2014,Hisense Sero Pro 7,Kobo Aura, Kobo Mini	On the NST, turning Airplane mode ON and wifi also ON achieved much the same effect as removing/disabling system .apks without causing other instablities. It might be worth a shot on the T68.

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