Scribe Colorsoft and black pages in some comics

Gazella · 01-04-2026, 05:09 AM

I've been reading comics I bought from Amazon/Kindle store on my new Scribe Colorsoft. I noticed some of them don't work well as some pages are all black. On my other Kindles they work fine. It's just on my Scribe Colorsoft that I'm having this issue. Tried contacting Amazon CS but they were clueless and unhelpful. Already tried restarting the device and redownloading the comics I'm having issues with, nothing worked.

Here's a video of my problem: https://streamable.com/n7zmox

Found these posts on reddit of Scribe Colorsoft owners with the same issue:

https://www.reddit.com/r/kindlescrib...der_purchased/

https://www.reddit.com/r/kindlescrib...ibe_colorsoft/

What could be the problem? In these posts people think it's related to comics' old format. How is this possible when the comics I'm having issues with are comics that were published recently and purchased in the past year?

tomsem · 01-04-2026, 04:10 PM

It's a bug with Scribe Colorsoft firmware.

I can reproduce what you are seeing with the old format (KF8 - uses file extension .azw3). AZW3 still gets used. I have one that was published in March 2024 but it downloads as AZW3 for Kindle for PC.

There are also fixed layout books in AZW3 fixed layout format which combine text and full page images. These seem to render as blank pages, and only display in page flip mode.

Gazella · 01-04-2026, 10:23 PM

Yes definitely is a bug with the Scribe Colorsoft. Hopefully we see a fix soon. Thanks for the reply.

Gazella · Today, 01:57 AM

Got a message from Amazon CS that the devs saw my review and they released a fix for it. They said all I had to do to implement the fix is to delete and redownload the comics. I did that and the comics I had issues with all appear fine now, no black pages.

tomsem · Today, 05:04 PM

Quote:

Originally Posted by Gazella

Got a message from Amazon CS that the devs saw my review and they released a fix for it. They said all I had to do to implement the fix is to delete and redownload the comics. I did that and the comics I had issues with all appear fine now, no black pages.

Sounds a little fishy, there have not been any 'releases' as such. Or maybe the fix is for a server-side issue.

j.p.s · Today, 06:32 PM

Quote:

Originally Posted by tomsem

Or maybe the fix is for a server-side issue.

That seems likely given their long history of server side glitches and breakage.

Gazella · Today, 10:12 PM

Quote:

Originally Posted by tomsem

Sounds a little fishy, there have not been any 'releases' as such. Or maybe the fix is for a server-side issue.

Nothing fishy. It wasn’t a firmware update, it was a backend fix and it really did resolve the issue.

01-04-2026, 05:09 AM	#1
Gazella Wizard Posts: 1,709 Karma: 4619474 Join Date: Nov 2012 Device: Boox Palma 2, Kindle Paperwhite, Kindle Scribe Colorsoft	Scribe Colorsoft and black pages in some comics I've been reading comics I bought from Amazon/Kindle store on my new Scribe Colorsoft. I noticed some of them don't work well as some pages are all black. On my other Kindles they work fine. It's just on my Scribe Colorsoft that I'm having this issue. Tried contacting Amazon CS but they were clueless and unhelpful. Already tried restarting the device and redownloading the comics I'm having issues with, nothing worked. Here's a video of my problem: https://streamable.com/n7zmox Found these posts on reddit of Scribe Colorsoft owners with the same issue: https://www.reddit.com/r/kindlescrib...der_purchased/ https://www.reddit.com/r/kindlescrib...ibe_colorsoft/ What could be the problem? In these posts people think it's related to comics' old format. How is this possible when the comics I'm having issues with are comics that were published recently and purchased in the past year? Last edited by Gazella; Today at 01:57 AM. Reason: ISSUE HAS BEEN RESOLVED

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01-04-2026, 04:10 PM	#2
tomsem Grand Sorcerer Posts: 7,099 Karma: 28000001 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	It's a bug with Scribe Colorsoft firmware. I can reproduce what you are seeing with the old format (KF8 - uses file extension .azw3). AZW3 still gets used. I have one that was published in March 2024 but it downloads as AZW3 for Kindle for PC. There are also fixed layout books in AZW3 fixed layout format which combine text and full page images. These seem to render as blank pages, and only display in page flip mode.

01-04-2026, 10:23 PM	#3
Gazella Wizard Posts: 1,709 Karma: 4619474 Join Date: Nov 2012 Device: Boox Palma 2, Kindle Paperwhite, Kindle Scribe Colorsoft	Yes definitely is a bug with the Scribe Colorsoft. Hopefully we see a fix soon. Thanks for the reply.

Today, 01:57 AM	#4
Gazella Wizard Posts: 1,709 Karma: 4619474 Join Date: Nov 2012 Device: Boox Palma 2, Kindle Paperwhite, Kindle Scribe Colorsoft	Got a message from Amazon CS that the devs saw my review and they released a fix for it. They said all I had to do to implement the fix is to delete and redownload the comics. I did that and the comics I had issues with all appear fine now, no black pages.