Kobo Price Match experiences - Page 3

sufue · Yesterday, 07:31 PM

So, I am now thoroughly confused. So in the attached screenshot, there is a red % off, but it's from "print list price". So is this likely to be price-matchable, or not?

I find myself reluctant to count on Kobo giving me a refund, even if I haven't downloaded it...

Aleron Ives · Yesterday, 08:15 PM

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

pdurrant · Today, 02:05 AM

Quote:

Originally Posted by Aleron Ives

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

On the form I use I don't think I can attach a screen shot. But I do always mention that I have one.

In the UK/EU there are laws on remote selling which mean I'm confident that Kobo will refund if they won't accept the price match (provided I haven't downloaded the ebook).

I don't know if there are any similar laws in the USA.

Aleron Ives · Today, 03:59 AM

The US price match form has an "attachments" section, where I presume you could upload a screenshot. The page doesn't seem to filter the file extension, so you could in theory upload an MP3 of yourself reading Moby Dick if you wanted to, although I doubt that would help your case much.

JSWolf · Today, 08:15 AM

Quote:

Originally Posted by Aleron Ives

The US price match form has an "attachments" section, where I presume you could upload a screenshot. The page doesn't seem to filter the file extension, so you could in theory upload an MP3 of yourself reading Moby Dick if you wanted to, although I doubt that would help your case much.

https://pricematchrakutenkobo.zendes...s/requests/new

I don't see a way to attach anything.

sufue · Today, 06:09 PM

Thank you. And BTW, I don't see anywhere to attach anything, but like @pdurrant, I always mention that I have one, and have had to produce it via email a couple of times. So far, always ultimately with success...

Quote:

Originally Posted by Aleron Ives

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

Yesterday, 07:31 PM	#31
sufue lost in my e-reader... Posts: 8,066 Karma: 61341458 Join Date: Mar 2010 Location: sunny southern California, USA Device: Android phone, Sony T1, Nook ST Glowlight, Galaxy Tab 7 Plus	So, I am now thoroughly confused. So in the attached screenshot, there is a red % off, but it's from "print list price". So is this likely to be price-matchable, or not? I find myself reluctant to count on Kobo giving me a refund, even if I haven't downloaded it... Attached Thumbnails

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Yesterday, 08:15 PM	#32
Aleron Ives Wizard Posts: 1,656 Karma: 16307824 Join Date: Sep 2022 Device: Kobo Libra 2	According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

Today, 03:59 AM	#34
Aleron Ives Wizard Posts: 1,656 Karma: 16307824 Join Date: Sep 2022 Device: Kobo Libra 2	The US price match form has an "attachments" section, where I presume you could upload a screenshot. The page doesn't seem to filter the file extension, so you could in theory upload an MP3 of yourself reading Moby Dick if you wanted to, although I doubt that would help your case much.

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