Fire HD10 not recognized

[poppgs]

Hi All,

I updated my Fire (yesterday was prime day) to an HD10 but Calibre 6 (Running on a windows 10 PC) does not recognize the device. I've searched for answers to this issue, but I'm not having any luck.
Windows sees the device as a drive but I'm not able to copy anything to it with file explorer.
I get a pop-up "The device has either stopped responding or has been disconnected" (of course, it's still connected, unlocked and active)

Here is the connection debug dump:

Spoiler:

calibre 6.0 embedded-python: True
Windows-10-10.0.19043 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19043')
Python 3.10.1
Windows: ('10', '10.0.19043', '', 'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=0x1058 product_id=0x25a1 bcd=0x1018 devid=usb\vid_1058&pid_25a1&rev_1018 devinst=3),
USBDevice(vendor_id=0x1949 product_id=0x5e1 bcd=0x223 devid=usb\vid_1949&pid_05e1&rev_0223 devinst=13),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid43bb&rev0002 devinst=4),
USBDevice(vendor_id=0x46d product_id=0xc31c bcd=0x6400 devid=usb\vid_046d&pid_c31c&rev_6400 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid15e0&rev0000 devinst=6),
USBDevice(vendor_id=0xbda product_id=0xb00a bcd=0x110 devid=usb\vid_0bda&pid_b00a&rev_0110 devinst=7),
USBDevice(vendor_id=0x46d product_id=0xc31c bcd=0x6400 devid=usb\vid_046d&pid_c31c&rev_6400&mi_01 devinst=8),
USBDevice(vendor_id=0x46d product_id=0xc31c bcd=0x6400 devid=usb\vid_046d&pid_c31c&rev_6400&mi_00 devinst=9),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid15e1&rev0000 devinst=10),
USBDevice(vendor_id=0x480 product_id=0xa009 bcd=0x3712 devid=usb\vid_0480&pid_a009&rev_3712 devinst=11),
USBDevice(vendor_id=0x1241 product_id=0x1166 bcd=0x280 devid=usb\vid_1241&pid_1166&rev_0280 devinst=12))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
['\\\\?\\swd#wpdbusenum#{5bf88406-24f0-11e9-a249-806e6f6e6963}#0000000000100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
'\\\\?\\usb#vid_1949&pid_05e1#g8s1kt051435019r#{6a c27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_05e1#g8s1kt051435019r#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': '1.0',
'friendly_name': '',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': 'Amazon',
'model_name': 'Fire',
'protocol': 'MTP: 1.00',
'serial_number': 'G8S1KT051435019R',
'storage': [],
'type': 'unknown'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{B1789372-3745-4611-9FA5-A14DE7A842FC}': [{'addr': '192.168.1.65', 'netmask': '255.255.255.0', 'broadcast': '192.168.1.255'}], '{73CC91E9-1F89-11E9-A245-806E6F6E6963}': [{'addr': '127.0.0.1', 'netmask': '255.0.0.0', 'broadcast': '127.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[kovidgoyal]

That device is reporting it has no storage devices available, which is why calibre refuses to connect to it.
This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
SD cards cause it. If you have an SD card in the device, try removing it. If your device is not in
File transfer mode, you should swipe down from the TOP after plugging it in, tap on the USB notification
and change the USB mode to file transfer.