New Likebook might be DOA

Danielsan · 09-23-2019, 10:41 AM

I've wanted one for months and finally pulled the trigger. It arrived yesterday and, as eager as I was to play with it, it was at 11% battery which quickly went to 9% and then 6%. I took the hint, plugged it in, and looked forward to tinkering a few hours later.

When I got home, I got the battery with a slash through it, lightning bolt, and the charging cable screen, which wasn't a good sign. I figured maybe the multi-port USB charger just wasn't putting out enough current, so I plugged it into a dedicated charger. I swear I got up during the night and it had charged itself and all was good, but that may have been a dream. Now, it's sitting there, plugged in to a charger, but that screen just won't go away and the unit won't start. (It worked when I first took it out of the box.)

I've seen a factory reset mentioned and I'll hunt around some more on how to do that but anyone have thoughts? I might just have a dud.
Thanks in advance!

-Daniel

rvcjew · 09-25-2019, 08:37 AM

Did you figure it out , did you make sure your inserting the usb cable all the way and also have you tried a different cable then the one that shipped with it?
Malcolm

MustardOrMayo · 11-25-2019, 09:39 AM

Are you using a fast charger? The charging circuit on a number of Boyue models don't seem to be designed well, so a plain 1A or 2A charger will need to be used.

09-23-2019, 10:41 AM	#1
Danielsan Junior Member Posts: 1 Karma: 10 Join Date: Sep 2019 Device: Mars Likebook	New Likebook might be DOA I've wanted one for months and finally pulled the trigger. It arrived yesterday and, as eager as I was to play with it, it was at 11% battery which quickly went to 9% and then 6%. I took the hint, plugged it in, and looked forward to tinkering a few hours later. When I got home, I got the battery with a slash through it, lightning bolt, and the charging cable screen, which wasn't a good sign. I figured maybe the multi-port USB charger just wasn't putting out enough current, so I plugged it into a dedicated charger. I swear I got up during the night and it had charged itself and all was good, but that may have been a dream. Now, it's sitting there, plugged in to a charger, but that screen just won't go away and the unit won't start. (It worked when I first took it out of the box.) I've seen a factory reset mentioned and I'll hunt around some more on how to do that but anyone have thoughts? I might just have a dud. Thanks in advance! -Daniel

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09-25-2019, 08:37 AM	#2
rvcjew Addict Posts: 396 Karma: 2157838 Join Date: Nov 2017 Location: USA,CA Device: PW3-T80S-T80D-T103D-K78-Inkpalm 5-HiSense Touch-Hi Reader Pro-Palma	Did you figure it out , did you make sure your inserting the usb cable all the way and also have you tried a different cable then the one that shipped with it? Malcolm

11-25-2019, 09:39 AM	#3
MustardOrMayo Connoisseur Posts: 90 Karma: 2082592 Join Date: Mar 2019 Location: Singapore Device: Likebook Mimas (main) + (many others)	Are you using a fast charger? The charging circuit on a number of Boyue models don't seem to be designed well, so a plain 1A or 2A charger will need to be used.