Kindle Paperwhite LTE, books stuck in "Queue" Mode.

beautifulsoup · 02-15-2022, 03:30 PM

Hello! I haven't been to this forum in forever!

Has anyone ever had Amazon Troubleshooting tell you to contact AT&T to find out if LTE is working in your area?

This after three one-hour sessions with Customer Service/Troubleshooting which included multiple restarts, de-registering and registering the device again, and two - count 'em!- TWO factory resets. And we also the ;311 trick to connect to another LTE network.

Despite all of these things, books. are. not. downloading. Still. Stuck in *Queue* mode.

Oh yeah, I also left it charging overnight, still connected to LTE, for 11 hours - and the books never budged from *Queue* mode.

This issue has been going on since Sunday night 02/13.

Yep, I have the new firmware installed. So, likely not that, nor *lack* of that.

But now I'm being told that I have to contact AT&T to see if there are LTE issues in my area.

Uh.... I'm getting 4 Bars on the AT&T LTE network. And I don't even have an account with AT&T. So when I call, they won't talk with me; no account number, etc. So. Stuck Still.

Of course Customer Service keeps telling me to connect to WiFi. I don't have WiFi in the home, nor do I use a SmartPhone. I suppose I could walk to the corner Panera and hole up there for a while with coffee and soup and sandwich, or whatever,

But then, doesn't that in a way negate the idea of having *working* LTE? I specifically purchased that kindle for the LTE, and it's been working like a charm since October.

Gripweed · 02-15-2022, 07:27 PM

Sounds like you are sh*t out of luck. 3G is going away this year. Do a Google search on the phrase "3G ending."

This is one of dozens of articles that are there to be read -
https://www.aarp.org/home-family/per...g-service.html

One way or another you'll have to get your Kindle connected to Wi-fi, to use it, from here on out.

salamanderjuice · 02-15-2022, 07:39 PM

Does it work connected to a different tower? Have you tried clearing the queue and downloading something really small first to see if that gets anywhere?

beautifulsoup · 02-15-2022, 07:46 PM

Quote:

Originally Posted by Gripweed

Sounds like you are sh*t out of luck. 3G is going away this year. Do a Google search on the phrase "3G ending."

This is one of dozens of articles that are there to be read -
https://www.aarp.org/home-family/per...g-service.html

One way or another you'll have to get your Kindle connected to Wi-fi, to use it, from here on out.

The specs on this are 4G LTE and WiFi....

Deskisamess · 02-15-2022, 07:47 PM

I thought LTE was 4G, not 3G. Will the older devices connect to 4G?

beautifulsoup · 02-15-2022, 07:47 PM

Quote:

Originally Posted by salamanderjuice

Does it work connected to a different tower? Have you tried clearing the queue and downloading something really small first to see if that gets anywhere?

Yeah, the queue was cleared, and I tried downloading on book, and it doesn't go anywhere.

Turns out Amazon will replace.

Let's see how this next one does???

Thanks for your reply.

Gripweed · 02-15-2022, 08:31 PM

My mistake. I had my models mixed up. If you in fact have a 2018 32Gb Paperwhite with "Wi-Fi + Free Cellular Connectivity" then it is implied that you have a limited form of 4G. By limited I mean that the cellular will only kick in if you have no access to Wi-fi and you are purchasing a book from Amazon. Another limitation seems to be that this connection was not available in all areas. Since I never had any interest in a cellular Kindle it is interesting to go back now and read all the comments/reviews about this model and what people thought they were getting and what they actually got.

beautifulsoup · 02-16-2022, 03:37 PM

Update: Turns out I have the same issue when this Paperwhite is connected to WiFi! (Well, Panera WiFi, which is what I had available; we don't have WiFi at home).
Just tested it out this morning.

So, there it is!

Thanks to all for your replies!

beautifulsoup · 02-19-2022, 02:03 AM

ARRRRGH - another update:

Replacement Kindle arrived today. I went through the whole set up process, did the manual update and...

...

same problem. Looks like another long phone call with Amazon customer service tomorrow..

hleo12 · 02-19-2022, 05:16 AM

That's certainly weird. Have you tried if the same thing happens on the kindle app from your phone (if you have it installed)?

Cause if the same thing is happening on both LTE and wifi, and on different devices, the problem might be your Amazon account? It's something to look into.

Barbara1955 · 02-19-2022, 11:22 AM

My Wi-Fi is economy so when I have super large e-books to DL I use Walmart Wi-Fi while shopping!

beautifulsoup · 02-19-2022, 08:27 PM

Quote:

Originally Posted by hleo12

That's certainly weird. Have you tried if the same thing happens on the kindle app from your phone (if you have it installed)?

Cause if the same thing is happening on both LTE and wifi, and on different devices, the problem might be your Amazon account? It's something to look into.

Hello! Thanks for your reply

I don't have an app installed. I'm on an Old School flip phone.

I spent another one-hour-plus with Amazon today, in which we did the ;611 trick to find out more information; and I went through a long question and answer thing about what I could - or couldn't - see. SO much stuff. It's being sent to tech support via a ticket, and I'm to hopefully get an email response on Tuesday. Fingers crossed.

One thing I wasn't thrilled about, though, was that the replacement they sent was clearly an opened box; like maybe it was a return. Can't say for sure, though.

Hoping it all works out!

Thanks again.

beautifulsoup · 02-19-2022, 08:29 PM

Quote:

Originally Posted by Deskisamess

I thought LTE was 4G, not 3G. Will the older devices connect to 4G?

Older devices used to connect to 3G, but no more.

Now, it's WiFi only.

02-15-2022, 03:30 PM	#1
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Kindle Paperwhite LTE, books stuck in "Queue" Mode. Hello! I haven't been to this forum in forever! Has anyone ever had Amazon Troubleshooting tell you to contact AT&T to find out if LTE is working in your area? This after three one-hour sessions with Customer Service/Troubleshooting which included multiple restarts, de-registering and registering the device again, and two - count 'em!- TWO factory resets. And we also the ;311 trick to connect to another LTE network. Despite all of these things, books. are. not. downloading. Still. Stuck in Queue mode. Oh yeah, I also left it charging overnight, still connected to LTE, for 11 hours - and the books never budged from Queue mode. This issue has been going on since Sunday night 02/13. Yep, I have the new firmware installed. So, likely not that, nor lack of that. But now I'm being told that I have to contact AT&T to see if there are LTE issues in my area. Uh.... I'm getting 4 Bars on the AT&T LTE network. And I don't even have an account with AT&T. So when I call, they won't talk with me; no account number, etc. So. Stuck Still. Of course Customer Service keeps telling me to connect to WiFi. I don't have WiFi in the home, nor do I use a SmartPhone. I suppose I could walk to the corner Panera and hole up there for a while with coffee and soup and sandwich, or whatever, But then, doesn't that in a way negate the idea of having working LTE? I specifically purchased that kindle for the LTE, and it's been working like a charm since October. Last edited by beautifulsoup; 02-15-2022 at 05:03 PM. Reason: changed wording in first question sentence of last paragraph. And fixing multiple typos.

02-16-2022, 03:37 PM	#8
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Update: Turns out I have the same issue when this Paperwhite is connected to WiFi! (Well, Panera WiFi, which is what I had available; we don't have WiFi at home). Just tested it out this morning. So, there it is! Thanks to all for your replies! Last edited by beautifulsoup; 02-16-2022 at 03:38 PM. Reason: To add: "Just tested it out this morning."

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02-15-2022, 07:27 PM	#2
Gripweed Enthusiast Posts: 48 Karma: 8982 Join Date: Jan 2011 Location: Scranton, Pennsylvania USA Device: PW5-v11	Sounds like you are sh*t out of luck. 3G is going away this year. Do a Google search on the phrase "3G ending." This is one of dozens of articles that are there to be read - https://www.aarp.org/home-family/per...g-service.html One way or another you'll have to get your Kindle connected to Wi-fi, to use it, from here on out.

02-15-2022, 07:39 PM	#3
salamanderjuice Guru Posts: 852 Karma: 12122120 Join Date: Jul 2017 Device: Boox Nova 2	Does it work connected to a different tower? Have you tried clearing the queue and downloading something really small first to see if that gets anywhere?

02-15-2022, 07:47 PM	#5
Deskisamess Wizard Posts: 2,742 Karma: 45300001 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	I thought LTE was 4G, not 3G. Will the older devices connect to 4G?

02-15-2022, 08:31 PM	#7
Gripweed Enthusiast Posts: 48 Karma: 8982 Join Date: Jan 2011 Location: Scranton, Pennsylvania USA Device: PW5-v11	My mistake. I had my models mixed up. If you in fact have a 2018 32Gb Paperwhite with "Wi-Fi + Free Cellular Connectivity" then it is implied that you have a limited form of 4G. By limited I mean that the cellular will only kick in if you have no access to Wi-fi and you are purchasing a book from Amazon. Another limitation seems to be that this connection was not available in all areas. Since I never had any interest in a cellular Kindle it is interesting to go back now and read all the comments/reviews about this model and what people thought they were getting and what they actually got.

02-19-2022, 02:03 AM	#9
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	ARRRRGH - another update: Replacement Kindle arrived today. I went through the whole set up process, did the manual update and... ... same problem. Looks like another long phone call with Amazon customer service tomorrow..

02-19-2022, 05:16 AM	#10
hleo12 Guru Posts: 655 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	That's certainly weird. Have you tried if the same thing happens on the kindle app from your phone (if you have it installed)? Cause if the same thing is happening on both LTE and wifi, and on different devices, the problem might be your Amazon account? It's something to look into.

02-19-2022, 11:22 AM	#11
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	My Wi-Fi is economy so when I have super large e-books to DL I use Walmart Wi-Fi while shopping!

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