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Old 07-26-2020, 12:06 PM   #1
donpopo
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Caliber does not recognize my Kobo Aura One

Hello forum

Since coming home from vacation, I can't connect my Kobo to Calibre. I did all the updates to Windows 10, my Kobo, and Calibre.
When I plug my eReader into the PC, I log in and nothing happens.
Previously the toolbar changed and I could send my books without worries
Since then nothing has happened.

If anyone has a solution?

I did a device debug and it shows:
Spoiler:



calibre 4.21 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.19041-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19041')
Python 2.7.16+
Windows: ('10', '10.0.19041', 'SP0', u'Multiprocessor Free')
Interface language: fr
Successfully initialized third party plugins: DeDRM (6, 7, 0) && Count Pages (1, 10, 0) && KoboTouchExtended (3, 2, 13) && View Manager (1, 5, 6) && Find Duplicates (1, 7, 2) && Open With (1, 5, 12)
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209 devinst=3),
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_02 devinst=5),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_01 devinst=6),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pida2af&rev0000 devinst=7),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_00 devinst=8))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{10B18F10-2C96-11EA-A20D-806E6F6E6963}': [{'broadcast': u'127.255.255.255', 'netmask': u'255.0.0.0', 'addr': u'127.0.0.1'}], u'{4934D394-1CD9-40A2-8F51-4B2739FC11DF}': [{'broadcast': u'192.168.1.255', 'netmask': u'255.255.255.0', 'addr': u'192.168.1.27'}]}
No device is connected

Looking for devices...
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
Detected possible device KOBOTOUCH
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
Detected possible device KOBOTOUCHEXTENDED

Devices possibly connected: KoboTouch, KoboTouchExtended,
Trying to open KoboTouch ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Trying to open KoboTouchExtended ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Opening of the following devices failed
Driver:KoboTouchExtended, Options - format_map: [u'kepub', u'epub', u'cbr', u'cbz', u'pdf', u'txt'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: , create_collections: False, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, dithered_covers: False, keep_cover_aspect: False, upload_grayscale: False, letterbox_fs_covers: False, png_covers: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_core_metadata: False, update_purchased_kepubs: False, update_device_metadata: True, update_subtitle: False, subtitle_template: , modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: 3.2.13, extra_features: True, upload_encumbered: False, skip_failed: False, hyphenate: False, smarten_punctuation: False, clean_markup: False, full_page_numbers: False, disable_hyphenation: False, file_copy_dir:
Traceback (most recent call last):
File "site-packages\calibre\devices\__init__.py", line 159, in debug
File "site-packages\calibre\devices\usbms\device.py", line 821, in open
File "site-packages\calibre\devices\usbms\device.py", line 275, in open_windows
DeviceError: Impossible de détecter un lecteurs de disques pour le périphérique : Kobo Touch Extended. Essayer de redémarrer


Driver:KoboTouch, Options - format_map: [u'epub'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: #monrangement, create_collections: True, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, dithered_covers: False, keep_cover_aspect: False, upload_grayscale: False, letterbox_fs_covers: False, png_covers: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_core_metadata: True, update_purchased_kepubs: False, update_device_metadata: True, update_subtitle: False, subtitle_template: , modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: 2.5.1
Traceback (most recent call last):
File "site-packages\calibre\devices\__init__.py", line 159, in debug
File "site-packages\calibre\devices\usbms\device.py", line 821, in open
File "site-packages\calibre\devices\usbms\device.py", line 275, in open_windows
DeviceError: Impossible de détecter un lecteurs de disques pour le périphérique : Kobo eReader. Essayer de redémarrer

Last edited by theducks; 07-26-2020 at 02:29 PM. Reason: wrap log in spoiler
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Old 07-26-2020, 02:32 PM   #2
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That log showed a Kobo touch

Be sure you did not accidentally Ignore that device:
Preferences: Ignored devices: remove it if it is there.

IIRC this item may not appear if there are NO devices ignored, so no worries.
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Old 07-26-2020, 04:07 PM   #3
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The log shows no disabled drivers. I'm hoping the guru @davidfor can confirm that a drive letter is being assigned at the O/S level.

(I should experiment. I thought windows had the ability to mount a usb device as either a letter or a mount point on another drive)
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Old 07-27-2020, 06:41 AM   #4
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@donpopo: It doesn't look like Windows has mounted the ereader. I the log, the following section is it:

Code:
Devices possibly connected: KoboTouch, KoboTouchExtended,
Trying to open KoboTouch ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
For my Aura ONE, the section in red looks like:

Code:
{u'drive_letters': ['F'],
 u'pnp_id_map': {'F': u'\\\\?\\usbstor#disk&ven_kobo&prod_ereader-4.22.151&rev_0110#n709123456789&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
 u'readonly_drives': set([]),
 u'sort_map': {'F': (1L, 1L)}}
The device is mounted as F.

You need to look at why Windows isn't mounting it. Have you tried the suggestions @DNSB made in the Kobo forum? As well, reboot the device or the PC. There are some things that can happen to put the USB port in an unusable state. A reboot is the only thing I have found to fix that.
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Old 07-27-2020, 10:10 AM   #5
donpopo
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When I look closely, the kobo does not appear in the file explorer.
If I look in device manager the kobo is recognized correctly, but when I look in computer management I notice that the kobo drive is not allocated and therefore does not have a letter assigned.
How do I proceed?
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Old 07-27-2020, 11:20 AM   #6
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Can you manually assign a drive letter in drive manager?

See http://woshub.com/windows-doesnt-ass...-flash-drives/

Last edited by PeterT; 07-27-2020 at 11:22 AM.
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Old 07-27-2020, 11:39 AM   #7
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No letter sometimes indicates a damaged file system. Try using ( the repair option 'error checking') on the drive
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Old 07-28-2020, 01:38 PM   #8
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Quote:
Originally Posted by donpopo View Post
Hello forum

Since coming home from vacation, I can't connect my Kobo to Calibre. I did all the updates to Windows 10, my Kobo, and Calibre.
When I plug my eReader into the PC, I log in and nothing happens.
Previously the toolbar changed and I could send my books without worries
Since then nothing has happened.

If anyone has a solution?

I did a device debug and it shows:
Spoiler:



calibre 4.21 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.19041-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19041')
Python 2.7.16+
Windows: ('10', '10.0.19041', 'SP0', u'Multiprocessor Free')
Interface language: fr
Successfully initialized third party plugins: DeDRM (6, 7, 0) && Count Pages (1, 10, 0) && KoboTouchExtended (3, 2, 13) && View Manager (1, 5, 6) && Find Duplicates (1, 7, 2) && Open With (1, 5, 12)
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209 devinst=3),
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_02 devinst=5),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_01 devinst=6),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pida2af&rev0000 devinst=7),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1209 devid=usb\vid_046d&pid_c52b&rev_1209&mi_00 devinst=8))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{10B18F10-2C96-11EA-A20D-806E6F6E6963}': [{'broadcast': u'127.255.255.255', 'netmask': u'255.0.0.0', 'addr': u'127.0.0.1'}], u'{4934D394-1CD9-40A2-8F51-4B2739FC11DF}': [{'broadcast': u'192.168.1.255', 'netmask': u'255.255.255.0', 'addr': u'192.168.1.27'}]}
No device is connected

Looking for devices...
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
Detected possible device KOBOTOUCH
USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
Detected possible device KOBOTOUCHEXTENDED

Devices possibly connected: KoboTouch, KoboTouchExtended,
Trying to open KoboTouch ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Trying to open KoboTouchExtended ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Opening of the following devices failed
Driver:KoboTouchExtended, Options - format_map: [u'kepub', u'epub', u'cbr', u'cbz', u'pdf', u'txt'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: , create_collections: False, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, dithered_covers: False, keep_cover_aspect: False, upload_grayscale: False, letterbox_fs_covers: False, png_covers: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_core_metadata: False, update_purchased_kepubs: False, update_device_metadata: True, update_subtitle: False, subtitle_template: , modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: 3.2.13, extra_features: True, upload_encumbered: False, skip_failed: False, hyphenate: False, smarten_punctuation: False, clean_markup: False, full_page_numbers: False, disable_hyphenation: False, file_copy_dir:
Traceback (most recent call last):
File "site-packages\calibre\devices\__init__.py", line 159, in debug
File "site-packages\calibre\devices\usbms\device.py", line 821, in open
File "site-packages\calibre\devices\usbms\device.py", line 275, in open_windows
DeviceError: Impossible de détecter un lecteurs de disques pour le périphérique : Kobo Touch Extended. Essayer de redémarrer


Driver:KoboTouch, Options - format_map: [u'epub'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: #monrangement, create_collections: True, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, dithered_covers: False, keep_cover_aspect: False, upload_grayscale: False, letterbox_fs_covers: False, png_covers: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_core_metadata: True, update_purchased_kepubs: False, update_device_metadata: True, update_subtitle: False, subtitle_template: , modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: 2.5.1
Traceback (most recent call last):
File "site-packages\calibre\devices\__init__.py", line 159, in debug
File "site-packages\calibre\devices\usbms\device.py", line 821, in open
File "site-packages\calibre\devices\usbms\device.py", line 275, in open_windows
DeviceError: Impossible de détecter un lecteurs de disques pour le périphérique : Kobo eReader. Essayer de redémarrer
i am having the same issue, i think a recent win10 update broke it. I actually factory reset my kobo, rebooted pc, launched calibre, reloaded all books (it actually connected)

then this morning tried to put another book on kobo, pc didnt recognise the reader. rebooted pc launched calibre and it then recognised and let me add book.

later on this afternoon (gotta stop buying books) bought a couple of books tried to attach to pc and it would not recognise, so repeated the reboot pc launch calibre then it connected and could add books.

i then tested again by reconnecting ereader (after i disconnected) and it would not recognise. then tried to charge phone from same cable and would not recognise that.

so def a win 10 issue but a reboot of pc should fix it (not shut down as most pcs are set to do fast boot if you shut down so restart is the only thing that worked for me.)
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Old 07-28-2020, 02:20 PM   #9
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Originally Posted by bookaho!ic View Post
i am having the same issue, i think a recent win10 update broke it. I actually factory reset my kobo, rebooted pc, launched calibre, reloaded all books (it actually connected)

then this morning tried to put another book on kobo, pc didnt recognise the reader. rebooted pc launched calibre and it then recognised and let me add book.

later on this afternoon (gotta stop buying books) bought a couple of books tried to attach to pc and it would not recognise, so repeated the reboot pc launch calibre then it connected and could add books.

i then tested again by reconnecting ereader (after i disconnected) and it would not recognise. then tried to charge phone from same cable and would not recognise that.

so def a win 10 issue but a reboot of pc should fix it (not shut down as most pcs are set to do fast boot if you shut down so restart is the only thing that worked for me.)
One thing to try is to go into Device Manager and delete the USB drivers and let Windows reinstall them.
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Old 07-29-2020, 06:02 AM   #10
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One thing to try is to go into Device Manager and delete the USB drivers and let Windows reinstall them.
yep tried that didnt work thanks tho
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Old 08-03-2020, 11:19 AM   #11
donpopo
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Hello,
in fact, Windows no longer recognizes any e-reader from the last update. I have tried on several PCs and it's the same.
So I bought the Pocketbook Inkpad3 e-reader. Why? because it allows uploads of books via Dropbox, without problems.
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Old 08-03-2020, 03:45 PM   #12
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Originally Posted by donpopo View Post
Hello,
in fact, Windows no longer recognizes any e-reader from the last update. I have tried on several PCs and it's the same.
So I bought the Pocketbook Inkpad3 e-reader. Why? because it allows uploads of books via Dropbox, without problems.
What version Windows 10 are you running?
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Old 08-03-2020, 09:57 PM   #13
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Hello,
in fact, Windows no longer recognizes any e-reader from the last update. I have tried on several PCs and it's the same.
I have two Win10 laptops that disagree with that. I haven't had any issues connecting my Kobo devices to either in recent history.
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Old 08-04-2020, 05:20 AM   #14
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I have windows 10 version 2004.
My son has a pc with windows xp and one with windows 10 v 2004.
My Kobo and my Pocketbook work with XP but not Windows 10. We will have to wait for a patch from Microsoft, I suppose.
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Old 08-04-2020, 10:24 AM   #15
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Originally Posted by donpopo View Post
I have windows 10 version 2004.
My son has a pc with windows xp and one with windows 10 v 2004.
My Kobo and my Pocketbook work with XP but not Windows 10. We will have to wait for a patch from Microsoft, I suppose.
I suspect your PC brand (models) had custom USB drivers and 2004 messed those up (along with a bunch of other stuff) by installing Generic ones.
My Toshiba is running 2004 Home (was originally W7 when I got it ) and it has no trouble seeing my Kobo.
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