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#1 |
Enthusiast
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Join Date: Dec 2015
Location: Liège, Belgium
Device: Kobo Aura Touch 2
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Caliber does not recognize my Kobo Aura One
Hello forum
Since coming home from vacation, I can't connect my Kobo to Calibre. I did all the updates to Windows 10, my Kobo, and Calibre. When I plug my eReader into the PC, I log in and nothing happens. Previously the toolbar changed and I could send my books without worries Since then nothing has happened. If anyone has a solution? I did a device debug and it shows: Spoiler:
Last edited by theducks; 07-26-2020 at 02:29 PM. Reason: wrap log in spoiler |
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#2 |
Well trained by Cats
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Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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That log showed a Kobo touch
Be sure you did not accidentally Ignore that device: Preferences: Ignored devices: remove it if it is there. IIRC this item may not appear if there are NO devices ignored, so no worries. |
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#3 |
Grand Sorcerer
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Location: Toronto
Device: Libra H2O, Libra Colour
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The log shows no disabled drivers. I'm hoping the guru @davidfor can confirm that a drive letter is being assigned at the O/S level.
(I should experiment. I thought windows had the ability to mount a usb device as either a letter or a mount point on another drive) |
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#4 |
Grand Sorcerer
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Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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@donpopo: It doesn't look like Windows has mounted the ereader. I the log, the following section is it:
Code:
Devices possibly connected: KoboTouch, KoboTouchExtended,
Trying to open KoboTouch ... Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Storage number map:
{(7L, 0L): [(4L, 'C')], (7L, 1L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_KOBO&PROD_EREADER-4.22.151&REV_0110\N7097CL058454&0: StorageDeviceNumber(type=7L, number=2L, partition_number=0L)
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4225 bcd=0x110 devid=usb\vid_2237&pid_4225&rev_0110 devinst=4)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Code:
{u'drive_letters': ['F'], u'pnp_id_map': {'F': u'\\\\?\\usbstor#disk&ven_kobo&prod_ereader-4.22.151&rev_0110#n709123456789&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'}, u'readonly_drives': set([]), u'sort_map': {'F': (1L, 1L)}} You need to look at why Windows isn't mounting it. Have you tried the suggestions @DNSB made in the Kobo forum? As well, reboot the device or the PC. There are some things that can happen to put the USB port in an unusable state. A reboot is the only thing I have found to fix that. |
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#5 |
Enthusiast
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When I look closely, the kobo does not appear in the file explorer.
If I look in device manager the kobo is recognized correctly, but when I look in computer management I notice that the kobo drive is not allocated and therefore does not have a letter assigned. How do I proceed? |
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#6 |
Grand Sorcerer
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Can you manually assign a drive letter in drive manager?
See http://woshub.com/windows-doesnt-ass...-flash-drives/ Last edited by PeterT; 07-27-2020 at 11:22 AM. |
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#7 |
Well trained by Cats
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No letter sometimes indicates a damaged file system. Try using ( the repair option 'error checking') on the drive
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#8 | |
Evangelist
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Join Date: Feb 2013
Location: UK
Device: kobo Aura H20 2nd Ed
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Quote:
then this morning tried to put another book on kobo, pc didnt recognise the reader. rebooted pc launched calibre and it then recognised and let me add book. later on this afternoon (gotta stop buying books) bought a couple of books tried to attach to pc and it would not recognise, so repeated the reboot pc launch calibre then it connected and could add books. i then tested again by reconnecting ereader (after i disconnected) and it would not recognise. then tried to charge phone from same cable and would not recognise that. so def a win 10 issue but a reboot of pc should fix it (not shut down as most pcs are set to do fast boot if you shut down so restart is the only thing that worked for me.) |
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#9 | |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
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Quote:
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#10 |
Evangelist
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Join Date: Feb 2013
Location: UK
Device: kobo Aura H20 2nd Ed
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#11 |
Enthusiast
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Join Date: Dec 2015
Location: Liège, Belgium
Device: Kobo Aura Touch 2
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Hello,
in fact, Windows no longer recognizes any e-reader from the last update. I have tried on several PCs and it's the same. So I bought the Pocketbook Inkpad3 e-reader. Why? because it allows uploads of books via Dropbox, without problems. |
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#12 |
Resident Curmudgeon
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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What version Windows 10 are you running?
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#13 |
Grand Sorcerer
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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#14 |
Enthusiast
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Karma: 10
Join Date: Dec 2015
Location: Liège, Belgium
Device: Kobo Aura Touch 2
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I have windows 10 version 2004.
My son has a pc with windows xp and one with windows 10 v 2004. My Kobo and my Pocketbook work with XP but not Windows 10. We will have to wait for a patch from Microsoft, I suppose. |
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#15 | |
Well trained by Cats
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Quote:
My Toshiba is running 2004 Home (was originally W7 when I got it ![]() |
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