PC won't recognize Kobo Aura Help!

maezy · 05-05-2014, 09:25 PM

My laptop will not recognize my device (Kobo Aura). When I first connected it I got a message that said it was installing drivers and then the message "Installation of device driver was unsuccessful." First - why would it want to install a new driver? I connected it a few days ago just fine. Second - I have done the following:
- used different USB ports
- used a different micro USB cord
- restarted my computer (a few times)
- hard restarted my Kobo via a paper clip
Nothing. Worked. Help please!

Also, latest version on device is 3.3.0.

PeterT · 05-05-2014, 09:31 PM

What O/S are you using?

maezy · 05-05-2014, 09:34 PM

Windows 7

davidfor · 05-05-2014, 11:40 PM

The need to install a driver usually means there was a firmware update since the last connection. Or a different USB port was used.

I have had the driver install fail once or twice. From memory, I fixed it using USBDeview to delete all the instances of "Kobo eReader" devices installed. Then restart both the PC and the device.

maezy · 05-06-2014, 12:06 PM

I was able to fix the problem. I read on here *somewhere* that a person with the same problem was able to see the device in Devices & Printers.

I checked there and saw it. I right clicked and clicked Properties. In there I was able to look to see what drivers there were - which there were none. I clicked EDIT and then Check for Drivers. It found one, installed it and VOILA! Worked.

05-05-2014, 09:25 PM	#1
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	PC won't recognize Kobo Aura Help! My laptop will not recognize my device (Kobo Aura). When I first connected it I got a message that said it was installing drivers and then the message "Installation of device driver was unsuccessful." First - why would it want to install a new driver? I connected it a few days ago just fine. Second - I have done the following: - used different USB ports - used a different micro USB cord - restarted my computer (a few times) - hard restarted my Kobo via a paper clip Nothing. Worked. Help please! Also, latest version on device is 3.3.0.

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05-05-2014, 09:31 PM	#2
PeterT Grand Sorcerer Posts: 13,271 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	What O/S are you using?

05-05-2014, 09:34 PM	#3
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	Windows 7

05-05-2014, 11:40 PM	#4
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The need to install a driver usually means there was a firmware update since the last connection. Or a different USB port was used. I have had the driver install fail once or twice. From memory, I fixed it using USBDeview to delete all the instances of "Kobo eReader" devices installed. Then restart both the PC and the device.

05-06-2014, 12:06 PM	#5
maezy Junior Member Posts: 3 Karma: 10 Join Date: May 2014 Device: Kobo Aura	I was able to fix the problem. I read on here somewhere that a person with the same problem was able to see the device in Devices & Printers. I checked there and saw it. I right clicked and clicked Properties. In there I was able to look to see what drivers there were - which there were none. I clicked EDIT and then Check for Drivers. It found one, installed it and VOILA! Worked.

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