unable to connect to Kobo Glo HD

[ribez]

Hi,
I've a Kobo Glo HD and a laptop with Linux Mint 18.3 Cinnamon 64-bit.

I'm unable to send my books to Kobo Glo HD from Calibre.

I've already read the sticky post "My device is not detected by calibre" and others posts, so i already disabled automount to Nemo. Now OS sees KOBOeReader in /dev/sdb, but it doesn't mount it.

calibre 3.33.1  embedded-python: True is64bit: True
Linux-4.15.0-30-generic-x86_64-with-glibc2.2.5 Linux ('64bit', 'ELF')
('Linux', '4.15.0-30-generic', '#32~16.04.1-Ubuntu SMP Thu Jul 26 20:25:39 UTC 2018')
Python 2.7.12
Linux: ('', '', '')
Interface language: it
Successfully initialized third party plugins: KoboTouchExtended (3, 0, 2) && Kobo Utilities (2, 6, 0)
USB devices on system:
[['0x2237',
  '0x4223',
  '0x110',
  u'Kobo',
  u'eReader-4.8.11073',
  u'N437585914376'],
 ['0xcf3', '0x7015', '0x202', u'ATHEROS', u'USB WLAN', u'12345'],
 ['0x248a', '0xda', '0x100', u'Telink', u'Wireless Receiver', u''],
 ['0xc45',
  '0x6409',
  '0x9c30',
  u'USB 2.0 Camera_FLV14',
  u'USB 2.0 Camera',
  u'']]

No disabled plugins
Looking for devices of type: MTP_DEVICE
No MTP devices connected to system
 
Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'lo': [{'netmask': '255.0.0.0', 'peer': '127.0.0.1', 'addr': '127.0.0.1'}], 'wlx647002193354': [{'broadcast': '192.168.1.255', 'netmask': '255.255.255.0', 'addr': '192.168.1.30'}]}
No device is connected
 
Looking for devices...
USBDevice(busnum=2, devnum=10, vendor_id=0x2237, product_id=0x4223, bcd=0x0110, manufacturer=Kobo, product=eReader-4.8.11073, serial=N437585914376)
		Detected possible device KOBOTOUCH
USBDevice(busnum=2, devnum=10, vendor_id=0x2237, product_id=0x4223, bcd=0x0110, manufacturer=Kobo, product=eReader-4.8.11073, serial=N437585914376)
		Detected possible device KOBOTOUCHEXTENDED
 
Devices possibly connected: KoboTouch, KoboTouchExtended,  
Trying to open KoboTouch ... Udisks mount call failed:
Traceback (most recent call last):
  File "site-packages/calibre/devices/usbms/device.py", line 554, in do_mount
  File "site-packages/calibre/devices/udisks.py", line 188, in mount
  File "site-packages/calibre/devices/udisks.py", line 183, in get_udisks1
EnvironmentError: UDisks not available on your system
Udisks mount call failed:
Traceback (most recent call last):
  File "site-packages/calibre/devices/usbms/device.py", line 554, in do_mount
  File "site-packages/calibre/devices/udisks.py", line 188, in mount
  File "site-packages/calibre/devices/udisks.py", line 183, in get_udisks1
EnvironmentError: UDisks not available on your system
failed
Trying to open KoboTouchExtended ... Udisks mount call failed:
Traceback (most recent call last):
  File "site-packages/calibre/devices/usbms/device.py", line 554, in do_mount
  File "site-packages/calibre/devices/udisks.py", line 188, in mount
  File "site-packages/calibre/devices/udisks.py", line 183, in get_udisks1
EnvironmentError: UDisks not available on your system
Udisks mount call failed:
Traceback (most recent call last):
  File "site-packages/calibre/devices/usbms/device.py", line 554, in do_mount
  File "site-packages/calibre/devices/udisks.py", line 188, in mount
  File "site-packages/calibre/devices/udisks.py", line 183, in get_udisks1
EnvironmentError: UDisks not available on your system
failed
Opening of the following devices failed
Driver:KoboTouch, Options - format_map: ['kepub', 'epub', 'pdf', 'txt', 'cbz', 'cbr'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: , create_collections: False, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, keep_cover_aspect: False, upload_grayscale: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_device_metadata: True, modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: 
Traceback (most recent call last):
  File "site-packages/calibre/devices/__init__.py", line 159, in debug
  File "site-packages/calibre/devices/usbms/device.py", line 826, in open
  File "site-packages/calibre/devices/kobo/driver.py", line 1476, in open_linux
  File "site-packages/calibre/devices/usbms/device.py", line 580, in open_linux
DeviceError: Impossibile montare la memoria principale (Codice di errore: 1)

 
Driver:KoboTouchExtended, Options - format_map: ['kepub', 'epub', 'cbr', 'cbz', 'pdf', 'txt'], use_subdirs: True, read_metadata: True, use_author_sort: False, save_template: {author_sort}/{title} - {authors}, extra_customization: [], manage_collections: True, collections_columns: , create_collections: False, delete_empty_collections: False, ignore_collections_names: , upload_covers: False, keep_cover_aspect: False, upload_grayscale: False, show_archived_books: False, show_previews: False, show_recommendations: False, update_series: True, update_device_metadata: True, modify_css: False, override_kobo_replace_existing: True, support_newer_firmware: False, debugging_title: , driver_version: , extra_features: True, upload_encumbered: False, skip_failed: False, hyphenate: False, replace_lang: False, smarten_punctuation: False, clean_markup: False, full_page_numbers: False, disable_hyphenation: False, file_copy_dir: 
Traceback (most recent call last):
  File "site-packages/calibre/devices/__init__.py", line 159, in debug
  File "site-packages/calibre/devices/usbms/device.py", line 826, in open
  File "site-packages/calibre/devices/kobo/driver.py", line 1476, in open_linux
  File "site-packages/calibre/devices/usbms/device.py", line 580, in open_linux
DeviceError: Impossibile montare la memoria principale (Codice di errore: 1)

[PeterT]

In the log I see

EnvironmentError: UDisks not available on your system

Do you have udisks installed?

[ribez]

Originally Posted by PeterT

In the log I see

Do you have udisks installed?

hi, thanks for the reply.

I've
udisks2 2.1.7-1ubuntu1
libudisks2-0 2.1.7-1ubuntu1
gir1.2-udisks-2.0 2.1.7-1ubuntu1

[kovidgoyal]

that error indicates udisks is either not installed or not running. fix that and you should be fine.

[ribez]

i think that udisks is running. In the command line i've:

ribez@ribez-VPCEB1M1E ~ $ udisksctl mount -b /dev/sdb
Mounted /dev/sdb at /media/ribez/KOBOeReader.

Could the problem be that i've installed Calibre via Flathub?
Unfortunaly the Linux Mint package manager installs an old version of calibre (2.55) so i've installed a flatpak version

[kovidgoyal]

yeah install the official calibre binaries from https://calibre-ebook.com and you will be fine.

[ribez]

yeah, installing Calibre from official binaries solved my problem.

I was wrong, thinking it was more difficult.

Thank you very much!