Glo KOBO GLO can't connect via USB to PC & MAC

veganox · 11-30-2012, 06:24 PM

I can't connect my KOBO GLO to Windows 7 and MAC OS 10.6.

On Windows 7 - it complained about UNRECOGNIZED USB drive
On MAC OSx - did not see Kobo Glo drive at all
However, from KOBO Glo screen, it thinks it says connected & charging (so kobo glo thinks it's connected to PC)

I've already done the following:
Basic Reset (pinhole)
Factory Reset (via the Settings)
Change my microUSB cable.
Tried using different port

this connection issue only happened this week, but was working fine last week.

After factory reset -- Kobo glo got an update, firmware: 2.1.5 r43939 10/12/12). The update was done vis WIFI

Quexos · 11-30-2012, 06:45 PM

Before telling you that it is charging it is supposed to tell you to choose to connect to the computer so that you can manage your files and if you say no then it goes to simple charging.

kleppten · 12-06-2012, 12:02 PM

Same here, this drives me nuts,

Kobo Glo does not connect to Mac, nor Win7. Even Windows XP does not work.
Reset soft and hard, trying different cables and ports, trying with and without sdcard-

Nothing, it will not connect.WTF.

It worked since last week...

ek

Suzanna · 12-06-2012, 01:10 PM

I've been having this issue off and on lately with a number of devices. It happened with the Glo and the girls' Minis, and it also happened with my new Samsung Galaxy phone. With all of those, I had to find the device's MAC address (which you can usually find in settings) and then go into the Wifi network via my computer and add in those devices' MAC addresses as trusted devices. After doing that, they connect with no problem.

I don't know why some devices connect right away and some have to be added manually to my WiFi network.

Edited to add: Also, sometimes I've found if something used to connect to Wifi, but no longer does, rebooting the network modem and refreshing the connection often helps.

veganox · 12-07-2012, 02:38 PM

since it's still under warranty...

their final solution is to replace it..
but waiting for them to give me the RMA so that I can replace it..

11-30-2012, 06:24 PM	#1
veganox Junior Member Posts: 2 Karma: 10 Join Date: Nov 2012 Device: Kobo Glo	KOBO GLO can't connect via USB to PC & MAC I can't connect my KOBO GLO to Windows 7 and MAC OS 10.6. On Windows 7 - it complained about UNRECOGNIZED USB drive On MAC OSx - did not see Kobo Glo drive at all However, from KOBO Glo screen, it thinks it says connected & charging (so kobo glo thinks it's connected to PC) I've already done the following: Basic Reset (pinhole) Factory Reset (via the Settings) Change my microUSB cable. Tried using different port this connection issue only happened this week, but was working fine last week. After factory reset -- Kobo glo got an update, firmware: 2.1.5 r43939 10/12/12). The update was done vis WIFI

12-07-2012, 02:38 PM	#5
veganox Junior Member Posts: 2 Karma: 10 Join Date: Nov 2012 Device: Kobo Glo	Reported the problem to Kobo since it's still under warranty... their final solution is to replace it.. but waiting for them to give me the RMA so that I can replace it..

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11-30-2012, 06:45 PM	#2
Quexos Member Retired Posts: 1,999 Karma: 11348924 Join Date: Jan 2011 Location: Limbo Device: none	Before telling you that it is charging it is supposed to tell you to choose to connect to the computer so that you can manage your files and if you say no then it goes to simple charging.

12-06-2012, 12:02 PM	#3
kleppten Junior Member Posts: 1 Karma: 10 Join Date: Dec 2012 Device: Kobo Glo	Same here, this drives me nuts, Kobo Glo does not connect to Mac, nor Win7. Even Windows XP does not work. Reset soft and hard, trying different cables and ports, trying with and without sdcard- Nothing, it will not connect.WTF. It worked since last week... ek

12-06-2012, 01:10 PM	#4
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	I've been having this issue off and on lately with a number of devices. It happened with the Glo and the girls' Minis, and it also happened with my new Samsung Galaxy phone. With all of those, I had to find the device's MAC address (which you can usually find in settings) and then go into the Wifi network via my computer and add in those devices' MAC addresses as trusted devices. After doing that, they connect with no problem. I don't know why some devices connect right away and some have to be added manually to my WiFi network. Edited to add: Also, sometimes I've found if something used to connect to Wifi, but no longer does, rebooting the network modem and refreshing the connection often helps.

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