Calibre doesn't see my Kindle

alnat · 11-16-2017, 02:44 PM

After updating to Calibre 3.12, the system (windows 7 pro) has been restarted with my Kindle connected in a usb port. At the restart Windows has installed a driver for my Kindle device and Calibre no more recognize it. Now the Kindle name is "Kindle Internal Storage SCSI Disk Device" instead "Amazon Kindle". Any idea on what's happened? (The device is connected and readible with explorer)

theducks · 11-16-2017, 02:53 PM

W10 pro (latest)
I also noted WINDOWS ISSUES if I reboot with a Kindle 4 device attached.
Rebooting, WITHOUT, seems to have cleared this up

alnat · 11-17-2017, 06:50 AM

Many thanks for your answer.
Computer rebooted without device, but the problem not fixed. If I change USB port in the hub for USB 2.0 it's all right, but if I use hub for USB 3.0 (where the device was connected when problem is happened) Windows "remembers" the past choice (and its driver) and continues to see the device as an internal disk. I try to connect an other identic Kindle at the same port and the device is recognized correctly. Windows has bad "memory" only for my device (even if I restored it to the factory default settings).
A very strange problem I think.

davidfor · 11-17-2017, 07:47 AM

I think that is expected behaviour, but, not something that most people notice. You should be able to fix this with USBDeview. Run that and uninstall all the references to Kindle devices. I don't know if rebooting is needed, but I would. After that, it should be OK.

alnat · 11-24-2017, 05:59 PM

Thank you for the answer. I'll try Deusbdeview and then I'll tell you the result

11-16-2017, 02:44 PM	#1
alnat Junior Member Posts: 3 Karma: 10 Join Date: Nov 2017 Device: Kindle	Calibre doesn't see my Kindle After updating to Calibre 3.12, the system (windows 7 pro) has been restarted with my Kindle connected in a usb port. At the restart Windows has installed a driver for my Kindle device and Calibre no more recognize it. Now the Kindle name is "Kindle Internal Storage SCSI Disk Device" instead "Amazon Kindle". Any idea on what's happened? (The device is connected and readible with explorer)

11-17-2017, 06:50 AM	#3
alnat Junior Member Posts: 3 Karma: 10 Join Date: Nov 2017 Device: Kindle	Kindle not recognized Many thanks for your answer. Computer rebooted without device, but the problem not fixed. If I change USB port in the hub for USB 2.0 it's all right, but if I use hub for USB 3.0 (where the device was connected when problem is happened) Windows "remembers" the past choice (and its driver) and continues to see the device as an internal disk. I try to connect an other identic Kindle at the same port and the device is recognized correctly. Windows has bad "memory" only for my device (even if I restored it to the factory default settings). A very strange problem I think.

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11-16-2017, 02:53 PM	#2
theducks Well trained by Cats Posts: 31,249 Karma: 61360164 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	W10 pro (latest) I also noted WINDOWS ISSUES if I reboot with a Kindle 4 device attached. Rebooting, WITHOUT, seems to have cleared this up

11-17-2017, 07:47 AM	#4
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I think that is expected behaviour, but, not something that most people notice. You should be able to fix this with USBDeview. Run that and uninstall all the references to Kindle devices. I don't know if rebooting is needed, but I would. After that, it should be OK.

11-24-2017, 05:59 PM	#5
alnat Junior Member Posts: 3 Karma: 10 Join Date: Nov 2017 Device: Kindle	Thank you for the answer. I'll try Deusbdeview and then I'll tell you the result

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