How to help the developers help you

[Cinisajoy]

Step one: Make sure your kindle is fully charged before starting anything you read here.
Plug it into a wall charger. Do not use a computer or power pack to charge it this time.

Step 2: Read all instructions and spoilers at least 3 times.
If you do not understand a step. STOP.

Give us the information in the next step. Then tell us exactly what you do not understand.

The fastest way to get an answer to your question is give all of the following information in your post.

Which kindle:
First 6 digits of the serial number:
Firmware version (entire number)
Country where the kindle was bought.
Your country.
Then say I did x and my kindle is now showing y.
X is what you did.
Y is how the kindle responded.

Be as specific as possible.

Now if you have a Special Offers kindle. Contact Amazon and have the special offers removed. (This may or may not cost $20 but be prepared for the expense. ) Then be sure and connect to the wifi for the changes to take place.

Last but not least: if you buy a kindle from a dirty guy on the street, we probably cannot help you.