Kobo Aura will not connect to WIFI

loltun · 08-10-2016, 11:20 PM

I have a Kobo Aura 6 inch that will not connect to WIFI.
I connected it to my PC and updated the firmware to the latest firmware with Kobo Desktop and then did the Factory Reset but it still will not connect to WIFI.
I have tried changing my wireless router from mixed to N only and have changed it to an open network with no password but it still will not connect to WIFI.

I have a Kobo Aura HD that connects with no problem.
Are there any other tricks to try before giving up?

HarryT · 08-11-2016, 04:46 AM

The obvious question to ask:

Is it just your WiFi network that it won't connect to, or will it not connect to any WiFi network?

davidfor · 08-11-2016, 07:16 AM

Yes, does it connect anywhere?

And some other questions:

What happens when you try to connect?
Is an error displayed?
Has it ever connected?
Did you have internet connectivity at the time? When connecting, the device attempts to get a page from the net. If this cannot be retrieved, the WiFi connection is dropped.

loltun · 08-11-2016, 09:37 AM

I am trying to do the initial setup when it says "Welcome to Kobo. Set up your e-reader in just a few easy steps. Set up over Wi-Fi."
Then it searches for Wi-Fi connections and it finds my router.
Then when I try to connect it tries for about 30 seconds and then comes back with the error
Unable to join. Please try again.

It's not a password problem because I switched my router to an open network with no password and it still will not connect that way either.

I also tried changing from mixed mode to N only and that did not work either.

I have not taken it anywhere to test it on a different router but my Aura HD and other devices connect to the same WIFI connection and access the internet just fine.

frostschutz · 08-11-2016, 12:36 PM

If it works with your other Kobos it's strange for this one to fail. If it didn't even see the network in the first place, it could be a hardware issue, but...

Did you factory reset it or just format the user partition? It keeps a wifi config file in the root filesystem that does not go away until you factory reset so it could be some leftover getting in the way.

If all else fails you'll just have to setup through PC, update it to latest firmware (download links in this forum) and hope it will work then...

loltun · 08-11-2016, 02:12 PM

Yes. I did connect it to my PC and updated the firmware to the latest firmware with Kobo Desktop and then did the Factory Reset on the device menu but it still will not connect to WIFI.

PeterT · 08-11-2016, 04:47 PM

See if https://www.mobileread.com/forums/sho...d.php?t=247678 helps.

PeterT · 08-11-2016, 04:48 PM

Also any chance that you might have depleted your routers DHCP pool?

loltun · 08-11-2016, 08:23 PM

I'd like to try your suggestion but I don't know how to install that.

PeterT · 08-11-2016, 09:44 PM

Unzip the attached file and save the KoboRoot.tgz file to the .kobo directory on your device.

loltun · 08-12-2016, 07:25 PM

I installed your fix but it still will not connect. Same as before.

Ripplinger · 08-12-2016, 07:29 PM

Is there any chance you have your router set for a whitelist so that it's not allowing a new device that's not on that list? I overlooked that once ages ago.

Cinisajoy · 08-12-2016, 07:31 PM

Have you taken it to where there is public wifi?

Try that and it will let you know if it is the device or your wifi.

Yes, I know you said you tried two things with your wifi.

loltun · 08-12-2016, 08:02 PM

There isn't a white list on the router.
I haven't taken it to a public wifi but like I said, my Kobo Aura HD connects just fine as well as several other wireless devices in my home.
I can try to find an open wifi connection but I am in a rural area and it's not easy to find those around here.
I really don't see how it can possibly be my router since the Aura HD works fine with it though.

Cinisajoy · 08-12-2016, 08:17 PM

Quote:

Originally Posted by loltun

There isn't a white list on the router.
I haven't taken it to a public wifi but like I said, my Kobo Aura HD connects just fine as well as several other wireless devices in my home.
I can try to find an open wifi connection but I am in a rural area and it's not easy to find those around here.
I really don't see how it can possibly be my router since the Aura HD works fine with it though.

Your nearest McDonald's or Walmart or Home Depot or Lowe's.
All of them have free wifi. So just take the device the next time you go into town.

08-10-2016, 11:20 PM	#1
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Kobo Aura will not connect to WIFI I have a Kobo Aura 6 inch that will not connect to WIFI. I connected it to my PC and updated the firmware to the latest firmware with Kobo Desktop and then did the Factory Reset but it still will not connect to WIFI. I have tried changing my wireless router from mixed to N only and have changed it to an open network with no password but it still will not connect to WIFI. I have a Kobo Aura HD that connects with no problem. Are there any other tricks to try before giving up?

08-11-2016, 07:16 AM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Yes, does it connect anywhere? And some other questions: What happens when you try to connect? Is an error displayed? Has it ever connected? Did you have internet connectivity at the time? When connecting, the device attempts to get a page from the net. If this cannot be retrieved, the WiFi connection is dropped.

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08-11-2016, 04:46 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The obvious question to ask: Is it just your WiFi network that it won't connect to, or will it not connect to any WiFi network?

08-11-2016, 09:37 AM	#4
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	I am trying to do the initial setup when it says "Welcome to Kobo. Set up your e-reader in just a few easy steps. Set up over Wi-Fi." Then it searches for Wi-Fi connections and it finds my router. Then when I try to connect it tries for about 30 seconds and then comes back with the error Unable to join. Please try again. It's not a password problem because I switched my router to an open network with no password and it still will not connect that way either. I also tried changing from mixed mode to N only and that did not work either. I have not taken it anywhere to test it on a different router but my Aura HD and other devices connect to the same WIFI connection and access the internet just fine.

08-11-2016, 12:36 PM	#5
frostschutz Linux User Posts: 2,282 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	If it works with your other Kobos it's strange for this one to fail. If it didn't even see the network in the first place, it could be a hardware issue, but... Did you factory reset it or just format the user partition? It keeps a wifi config file in the root filesystem that does not go away until you factory reset so it could be some leftover getting in the way. If all else fails you'll just have to setup through PC, update it to latest firmware (download links in this forum) and hope it will work then...

08-11-2016, 02:12 PM	#6
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Yes. I did connect it to my PC and updated the firmware to the latest firmware with Kobo Desktop and then did the Factory Reset on the device menu but it still will not connect to WIFI.

08-11-2016, 04:47 PM	#7
PeterT Grand Sorcerer Posts: 13,385 Karma: 78877538 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	See if https://www.mobileread.com/forums/sho...d.php?t=247678 helps.

08-11-2016, 04:48 PM	#8
PeterT Grand Sorcerer Posts: 13,385 Karma: 78877538 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Also any chance that you might have depleted your routers DHCP pool?

08-11-2016, 08:23 PM	#9
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	I'd like to try your suggestion but I don't know how to install that.

08-11-2016, 09:44 PM	#10
PeterT Grand Sorcerer Posts: 13,385 Karma: 78877538 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Unzip the attached file and save the KoboRoot.tgz file to the .kobo directory on your device.

08-12-2016, 07:25 PM	#11
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	I installed your fix but it still will not connect. Same as before.

08-12-2016, 07:29 PM	#12
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	Is there any chance you have your router set for a whitelist so that it's not allowing a new device that's not on that list? I overlooked that once ages ago.

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08-12-2016, 07:31 PM	#13
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Have you taken it to where there is public wifi? Try that and it will let you know if it is the device or your wifi. Yes, I know you said you tried two things with your wifi.

08-12-2016, 08:02 PM	#14
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	There isn't a white list on the router. I haven't taken it to a public wifi but like I said, my Kobo Aura HD connects just fine as well as several other wireless devices in my home. I can try to find an open wifi connection but I am in a rural area and it's not easy to find those around here. I really don't see how it can possibly be my router since the Aura HD works fine with it though.