My Kindle Paperwhite 2 is dead

alpahoy · 11-21-2014, 09:59 AM

My Kindle PW2 has the "Repair Needed" screen right now. How do i fix this? I'm out of warranty and I don't want to buy a new unit right now.

I have already tried holding the power button for 20 seconds to reboot to the tree screen while the usb is plugged but my computer can't see the drive. After every reboot it always goes back to the "Repair Needed" screen.

Please help me! Thanks in advanced!

HarryT · 11-21-2014, 10:39 AM

Moved to the dev forum, where you're most likely to get the help you need.

NiLuJe · 11-21-2014, 11:49 AM

If you've never installed anything custom (particularly USBNetwork or the Rescue Pack), or you don't feel like/have the skill to open it up and get serial access, you're screwed.

eschwartz · 11-27-2014, 09:30 PM

Have you tried asking Amazon to replace it anyway? They are known to be rather forgiving of such things.

Ripplinger · 11-27-2014, 10:50 PM

You might call Amazon and see what they say, I've heard they often offer a new reader at a savings. Or since tomorrow is Black Friday, pretty sure the PW2 is on sale for $99, you'd save at least $20 if you do end up having to get a new one.

locus · 01-11-2016, 04:08 PM

hey guys,

I know it's an old thread but.. my Kindle is dead as well.. what's that serial access about? I've opened my Kindle Paperwhite but I haven't seen any serial interface at all

edit: this is the link to my discussion

https://www.mobileread.com/forums/sho...96#post3238396

locus · 01-11-2016, 04:53 PM

Ok, I've found this link: https://wiki.mobileread.com/wiki/Hard...ex#Serial_Port

I guess it's a good start.. if you have any suggestion please feel free to help

eschwartz · 01-11-2016, 04:54 PM

Not applicable.

Serial interfaces can be useful in the OP's case where the "Repair Needed" screen pops up.
That is software damage.

You have a busted screen,
That is hardware damage.

locus · 01-11-2016, 05:05 PM

damn it, mmm.. so you're saying I can't do anything (apart buying another screen) right?

thank you for the reply btw

locus · 01-11-2016, 05:07 PM

another thing.. I don't know if it's really only the screen.. because the light flashes on and off.. it's quite strange that I can't see anything.. and still more strange that it happened plugging it in the wall charger (with an original adaptor!)

knc1 · 01-11-2016, 05:14 PM

Quote:

Originally Posted by locus

Ok, I've found this link: https://wiki.mobileread.com/wiki/Hard...ex#Serial_Port

I guess it's a good start.. if you have any suggestion please feel free to help

That will not help you to repair the broken screen.

There is a good chance that the problem is not the screen, but instead the hardware that drives the screen.
That would explain the 'boot loop' the device is caught in.

Hmm...
If not ready to trade it in for a new one - -
I would buy a "used, for parts" Kindle (same model) with a broken screen, and swap the hardware (everything mounts to the back of the screen).
That should give you a working device.
I.E: Because of the boot loop, it is most likely that your screen is good and your hardware driver on the mother board is bad.

JSWolf · 01-11-2016, 05:17 PM

Quote:

Originally Posted by knc1

That will not help you to repair the broken screen.

There is a good chance that the problem is not the screen, but instead the hardware that drives the screen.
That would explain the 'boot loop' the device is caught in.

Hmm...
If not ready to trade it in for a new one - -
I would buy a "used, for parts" Kindle (same model) with a broken screen, and swap the hardware (everything mounts to the back of the screen).
That should give you a working device.
I.E: Because of the boot loop, it is most likely that your screen is good and your hardware driver on the mother board is bad.

It's a broken screen. A photo was posted and seen before taken down for being too large.

locus · 01-11-2016, 05:19 PM

I've upped the image.. could be both broken screen and motherboard? what a bad luck :/

locus · 01-11-2016, 05:29 PM

ps

my dmesg output when I attach it on my pc is:

Quote:

[11846.669494] usb 1-2: new low-speed USB device number 2 using xhci_hcd
[11846.826284] usb 1-2: New USB device found, idVendor=1949, idProduct=dead
[11846.826293] usb 1-2: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[11846.826299] usb 1-2: Product: USB Charger
[11846.839445] input: USB Charger as /devices/pci0000:00/0000:00:1c.3/0000:05:00.0/usb1/1-2/1-2:1.0/0003:1949EAD.0002/input/input16
[11846.894473] hid-generic 0003:1949EAD.0002: input,hidraw1: USB HID v1.11 Device [USB Charger ] on usb-0000:05:00.0-2/input0
[11847.591743] usb 1-2: USB disconnect, device number 2

JSWolf · 01-11-2016, 06:50 PM

Quote:

Originally Posted by locus

I've upped the image.. could be both broken screen and motherboard? what a bad luck :/

It is just a broken screen. It is not the motherboard.

11-21-2014, 09:59 AM	#1
alpahoy Junior Member Posts: 1 Karma: 10 Join Date: Nov 2014 Device: Kinde Paperwhite 2	My Kindle Paperwhite 2 is dead My Kindle PW2 has the "Repair Needed" screen right now. How do i fix this? I'm out of warranty and I don't want to buy a new unit right now. I have already tried holding the power button for 20 seconds to reboot to the tree screen while the usb is plugged but my computer can't see the drive. After every reboot it always goes back to the "Repair Needed" screen. Please help me! Thanks in advanced!

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11-21-2014, 10:39 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Moved to the dev forum, where you're most likely to get the help you need.

11-21-2014, 11:49 AM	#3
NiLuJe BLAM! Posts: 13,506 Karma: 26047190 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	If you've never installed anything custom (particularly USBNetwork or the Rescue Pack), or you don't feel like/have the skill to open it up and get serial access, you're screwed.

11-27-2014, 09:30 PM	#4
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Have you tried asking Amazon to replace it anyway? They are known to be rather forgiving of such things.

11-27-2014, 10:50 PM	#5
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	You might call Amazon and see what they say, I've heard they often offer a new reader at a savings. Or since tomorrow is Black Friday, pretty sure the PW2 is on sale for $99, you'd save at least $20 if you do end up having to get a new one.

01-11-2016, 04:08 PM	#6
locus Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2016 Device: Kindle Paperwhite	hey guys, I know it's an old thread but.. my Kindle is dead as well.. what's that serial access about? I've opened my Kindle Paperwhite but I haven't seen any serial interface at all edit: this is the link to my discussion https://www.mobileread.com/forums/sho...96#post3238396

01-11-2016, 04:53 PM	#7
locus Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2016 Device: Kindle Paperwhite	Ok, I've found this link: https://wiki.mobileread.com/wiki/Hard...ex#Serial_Port I guess it's a good start.. if you have any suggestion please feel free to help

01-11-2016, 04:54 PM	#8
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Not applicable. Serial interfaces can be useful in the OP's case where the "Repair Needed" screen pops up. That is software damage. You have a busted screen, That is hardware damage.

01-11-2016, 05:05 PM	#9
locus Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2016 Device: Kindle Paperwhite	damn it, mmm.. so you're saying I can't do anything (apart buying another screen) right? thank you for the reply btw

01-11-2016, 05:07 PM	#10
locus Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2016 Device: Kindle Paperwhite	another thing.. I don't know if it's really only the screen.. because the light flashes on and off.. it's quite strange that I can't see anything.. and still more strange that it happened plugging it in the wall charger (with an original adaptor!)

01-11-2016, 05:19 PM	#13
locus Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2016 Device: Kindle Paperwhite	I've upped the image.. could be both broken screen and motherboard? what a bad luck :/

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