Book won't download

rxmom03 · 03-03-2014, 08:57 AM

I am having problems downloading one book to my various readers (Aura and Kobo app on Nexus 7). This is the book, if anyone can tell if something is weird about it http://store.kobobooks.com/en-us/boo...A&PageNumber=1

On my account, this book shows on books I have bought, but not books I am reading. I can download it to ADE (2.0) and have been able to get in on my Aura that way, but cannot sync it directly onto my Aura or Kobo app on my Nexus 7. It has "Adobe DRM ePub" as the download option.

When I sync either one, my book won't show up. On the Kobo app, I have gone to the store and navigated to the book--and it shows up as a book I have bought. When I click the button to go to my library to see the book, I go to the library but my book is not there and there is no way to get it on my nexus! Well, obviously I can get it there thru ADE, but it won't automatically sync.

As far as I can tell, everything is up to date. My Aura has software version 3.1.1 and my Kobo app is the most current (just checked on the Google Store).

Any ideas why this book won't sync? Thanks!

Mary

GeoffR · 03-03-2014, 10:17 AM

If you are logged into the Kobo website and the book is in your My Library > Purchased list but not in your My Library > I'm Reading list, then all you need to do is tick the box beside the book in the Purchased list and press the bookmark button to add the book to the I'm Reading list, and then sync.

However if the book is in your My Account > Purchase History list but not in any of your My Library lists, then you will need to contact Kobo and get them to add the book to your library. (In the meantime you might be able to download it direct to your device by searching in the device's bookstore, but it will disappear again the next time you sync until Kobo add it to your library).

rxmom03 · 03-03-2014, 12:58 PM

Thank you! I bookmarked it and everything worked wonderfully. I have never had to do this before--I guess this is just one of Kobo's mysterious ways....

Mary

03-03-2014, 08:57 AM	#1
rxmom03 Addict Posts: 222 Karma: 539264 Join Date: Mar 2010 Location: DFW, TX Device: Kobo Clara 2E, Kobo Libra Colour, iPhone, iPad	Book won't download I am having problems downloading one book to my various readers (Aura and Kobo app on Nexus 7). This is the book, if anyone can tell if something is weird about it http://store.kobobooks.com/en-us/boo...A&PageNumber=1 On my account, this book shows on books I have bought, but not books I am reading. I can download it to ADE (2.0) and have been able to get in on my Aura that way, but cannot sync it directly onto my Aura or Kobo app on my Nexus 7. It has "Adobe DRM ePub" as the download option. When I sync either one, my book won't show up. On the Kobo app, I have gone to the store and navigated to the book--and it shows up as a book I have bought. When I click the button to go to my library to see the book, I go to the library but my book is not there and there is no way to get it on my nexus! Well, obviously I can get it there thru ADE, but it won't automatically sync. As far as I can tell, everything is up to date. My Aura has software version 3.1.1 and my Kobo app is the most current (just checked on the Google Store). Any ideas why this book won't sync? Thanks! Mary

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03-03-2014, 10:17 AM	#2
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	If you are logged into the Kobo website and the book is in your My Library > Purchased list but not in your My Library > I'm Reading list, then all you need to do is tick the box beside the book in the Purchased list and press the bookmark button to add the book to the I'm Reading list, and then sync. However if the book is in your My Account > Purchase History list but not in any of your My Library lists, then you will need to contact Kobo and get them to add the book to your library. (In the meantime you might be able to download it direct to your device by searching in the device's bookstore, but it will disappear again the next time you sync until Kobo add it to your library).

03-03-2014, 12:58 PM	#3
rxmom03 Addict Posts: 222 Karma: 539264 Join Date: Mar 2010 Location: DFW, TX Device: Kobo Clara 2E, Kobo Libra Colour, iPhone, iPad	Thank you! I bookmarked it and everything worked wonderfully. I have never had to do this before--I guess this is just one of Kobo's mysterious ways.... Mary

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