|12-12-2010, 09:36 AM||#2|
Join Date: Mar 2009
Device: Laptop, iPad, Nook, Kindle
They do have to be in good condition, or you only get a partial refund. Also, if there is an error on the part of Amazon, they pay the shipping. I know of people who return books to them all the time because the description doesn't match the book, because the book turns out to be a reprint instead of a new book, etc.
The return policy might vary by country, of course. Also, if you buy from a third party vendor, then I suppose all bets are off unless the vendor sent the wrong book, lied about condition, etc.
|12-12-2010, 10:38 AM||#4|
Join Date: Mar 2006
Location: Mississippi, USA
Device: Kindle 3, Kobo Glo HD
Refunds are in principle much easier for ebooks, because they are just files. In practice, most ebook stores discourage refunds because they (or more likely the publisher) can't tell if you keep a copy of the file. Amazon is different, because they can delete refunded ebooks from your Kindle devices.
Return rates for Kindle ebooks are incredibly low, I have seen numbers like 1 in 500 and always less than 1%. The exception might be TOPAZ ebooks, but they are not used by independent authors and publishers (who are the only ones reporting sales and returns).
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