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Old 11-04-2014, 02:45 PM   #901
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Originally Posted by Josieb1 View Post
I'm sorry they wouldn't help with the PW2 as to the Voyage my guess is they know they have an issue but don't know how to resolve it so they've instructed CS to make out its a feature not a fault.
To be fair, I don't think they call it a feature. More like: that is how it is. Not defective.

Kind of like how LCD manufacturers determine X number of dead pixels and Y number of dead sub pixels are "acceptable."
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Old 11-04-2014, 05:35 PM   #902
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Originally Posted by Yolina View Post
Go contact Amazon CS and tell them you're really disappointed with it because yours doesn't have the "normal" yellow top/blue bottom
My day old KV looks pretty good to me. Not the best photo. This is at 14. Yesterday I saw a bit of a hue but today it is gone. I did a little squeezing around the edge of the bezel all the way around last night. Not sure if this made a difference or not, but maybe.
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Old 11-04-2014, 09:14 PM   #903
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Quote:
Originally Posted by Waitingforatrain View Post
My day old KV looks pretty good to me. Not the best photo. This is at 14. Yesterday I saw a bit of a hue but today it is gone. I did a little squeezing around the edge of the bezel all the way around last night. Not sure if this made a difference or not, but maybe.
Could you take a pciture in a dark room with it at 14? Hard to tell the lighting hue otherwise.

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Originally Posted by booklover6 View Post
They look extreme to me, viewed on my Nexus 7. 3rd from the left is not too bad. A bit green, maybe.
The least bad one to my eyes is the one on the left, actually, but it's just not good enough.

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Originally Posted by Josieb1 View Post
I'm sorry they wouldn't help with the PW2
Hey, I never even would have thought about it, so thanks for the tip, even if CS in the end didn't help.

Last edited by xendula; 11-04-2014 at 09:21 PM.
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Old 11-04-2014, 09:34 PM   #904
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Originally Posted by xendula View Post
Could you take a pciture in a dark room with it at 14? Hard to tell the lighting hue otherwise.
Here's another one. Little bit blurrier but maybe that is because it is in a dark room this time. Took both at 14 with my Samsung S4 smartphone. I think I just got a good one. Hopefully one where the hue is "manageable" at least. No pin holes so that is GOOD too.
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Old 11-04-2014, 10:00 PM   #905
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Originally Posted by Waitingforatrain View Post
Here's another one. Little bit blurrier but maybe that is because it is in a dark room this time. Took both at 14 with my Samsung S4 smartphone. I think I just got a good one. Hopefully one where the hue is "manageable" at least. No pin holes so that is GOOD too.
Thank you!! It looks better than the devices I've had.
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Old 11-04-2014, 10:39 PM   #906
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The least bad one to my eyes is the one on the left, actually, but it's just not good enough.
That one is very pink, in the photo.
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Old 11-04-2014, 10:54 PM   #907
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Originally Posted by booklover6 View Post
That one is very pink, in the photo.
I know, it's pink and blue-green in the bottom left corner in real life as well, but STILL a tad better than all the others I have gotten.athetic, I know...
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Old 11-05-2014, 05:21 AM   #908
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Just received my Kindle Voyage yesterday, I like it, the build, the performance and font crispness, over all it looks great and I'm keeping it.

The bad thing is that it has this pink tone too, it shows up and disappear based on the light around me, but even when it disappears, my eye catch it while I'm reading and my brain know it's there

I have Kobo Aura, and checked Kobo Aura H2O several times in the Fnac shop next to my work place, and I can say that the Kobo has better light, the H2O with the proper font and setting could probably look as amazing as that of Voyage (not sure about the darkness and contrast though, I think the voyage is a major winner there).

Why am I keeping the Voyage? Well, it balances itself in my had better, the sharpness of the fonts, and the contrast. I find myself turning the lights of the Kindle to their lower settings, where there is no pink color at all, just because the lights in my office are good.

The clarity of the text is really amazing, and the responsiveness of the device is really good, I didn't like the H2O responsiveness at all, they should have used a capacitive touch screen.

I also tried PDF on the Voyage, very responsive, the zooming of the pdf in landscape mode was amazing. Also, when reading normal books, the "Page Flip" feature is amazing.

I'm not sure if there are Kindle Voyages out their that don't have this pinkish tone, most of the reviews I read so far and watched say something about it, should I contact Amazon and ask for replacement? do they allow me to keep both for comparison? I'm enjoying what I have now, but would really prefer if this pink just go away
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Old 11-05-2014, 06:56 AM   #909
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Quote:
Originally Posted by allochi View Post
Just received my Kindle Voyage yesterday, I like it, the build, the performance and font crispness, over all it looks great and I'm keeping it.

The bad thing is that it has this pink tone too, it shows up and disappear based on the light around me, but even when it disappears, my eye catch it while I'm reading and my brain know it's there

I have Kobo Aura, and checked Kobo Aura H2O several times in the Fnac shop next to my work place, and I can say that the Kobo has better light, the H2O with the proper font and setting could probably look as amazing as that of Voyage (not sure about the darkness and contrast though, I think the voyage is a major winner there).

Why am I keeping the Voyage? Well, it balances itself in my had better, the sharpness of the fonts, and the contrast. I find myself turning the lights of the Kindle to their lower settings, where there is no pink color at all, just because the lights in my office are good.

The clarity of the text is really amazing, and the responsiveness of the device is really good, I didn't like the H2O responsiveness at all, they should have used a capacitive touch screen.

I also tried PDF on the Voyage, very responsive, the zooming of the pdf in landscape mode was amazing. Also, when reading normal books, the "Page Flip" feature is amazing.

I'm not sure if there are Kindle Voyages out their that don't have this pinkish tone, most of the reviews I read so far and watched say something about it, should I contact Amazon and ask for replacement? do they allow me to keep both for comparison? I'm enjoying what I have now, but would really prefer if this pink just go away
If you ask for a replacement they send it out before you have to send yours back, (Normally. I guess that depends on how long you need to wait for a Replacement) but you could end up with a worse screen, it's 50/50.
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Old 11-05-2014, 08:37 AM   #910
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I now had a second Kindle representative tell me that having a yellow top and blue bottom is by design and not a fault. I made her repeat it, too. The nerve, at $200! Why don't they post this in the product description, then?

I usually love Amazon to death, but this entire experience has left a bad taste in my mouth, and it is making me reconsider giving them all my money - literaly everything I purchase is from Amazon.
I spoke to CS last night about my replacement KV having the same screen issues as the first one and guess what? they tried the exact same thing with me. The told me it was normal and that I had the option of returning for a full refund.

I told them that I really don't think it's normal for the top 1/3rd of the screen to be tinted yellow and that this is an issue that is being widely reported online.

They are going to get back to me in 24-48 hours.

I really hope this isn't the stance that amazon is going to be taking now regarding the KV screens...
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Old 11-05-2014, 08:45 AM   #911
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Here's a picture of my Voyage. Would one of you who's been suffering from what you perceive as "bad" screens be kind enough to tell me what you think of my screen, which looks absolutely fine to me?
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Old 11-05-2014, 09:20 AM   #912
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Here's a picture of my Voyage. Would one of you who's been suffering from what you perceive as "bad" screens be kind enough to tell me what you think of my screen, which looks absolutely fine to me?
Looks great to me harry. I would be very happy with this. Mine does not look like this.

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Old 11-05-2014, 09:28 AM   #913
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Here's a picture of my Voyage. Would one of you who's been suffering from what you perceive as "bad" screens be kind enough to tell me what you think of my screen, which looks absolutely fine to me?
I can see a yellow tint at the top but that may not bother you and I don't know if it's worse if you have the light higher. On my PW I set the light between 18 and 22, I like my screen bright.
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Old 11-05-2014, 09:30 AM   #914
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Here's a picture of my Voyage. Would one of you who's been suffering from what you perceive as "bad" screens be kind enough to tell me what you think of my screen, which looks absolutely fine to me?
It looks yellow on top and bluer on the bottom, but acceptable. Most of my reading occurs in bright locations and I rarely use the light setting above 8. This helps to mask the screen deficiencies.
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Old 11-05-2014, 09:48 AM   #915
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It looks yellow on top and bluer on the bottom, but acceptable. Most of my reading occurs in bright locations and I rarely use the light setting above 8. This helps to mask the screen deficiencies.
Thank you. That pretty much confirms my suspicion, which is that most Voyage screens are similar, but some people are more sensitive to the perceived colour issues than others. To me, my screen looks absolutely uniform. Obviously that's not to say that some screens aren't genuinely bad, or that if you think a screen has a problem, then that problem is obviously very real to you, regardless of what anyone else thinks.
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