Kindle Voyage - First Impressions

[aceflor]

Originally Posted by jbcohen

How does the voyage compare to the paper white?

Seriously ??? !!!

[xendula]

Originally Posted by Josieb1

If your PW2 is still within a year I'd ring up and complain about it, explain that you settled for a bad one at the time as it was the best Amazom could send you and that now the issues are resolved you want a replacement. Especially as you can't get a decent Voyage.

I never thought of that, but thought I'd give it a shot. I just talked to them, and I got my dates wrong. I got this current PW2 on Oct 17 2013 and the only thing they could offer me is a replacement for $78, so, no thanks.

I have been a bit disappointed with Kindle CS this year. I feel like in past years, they had a real interest in people liking the devices they got. This year, they could care less.

What's worse is that I now had a second Kindle representative tell me that having a yellow top and blue bottom is by design and not a fault. I made her repeat it, too. The nerve, at $200! Why don't they post this in the product description, then?

I usually love Amazon to death, but this entire experience has left a bad taste in my mouth, and it is making me reconsider giving them all my money - literaly everything I purchase is from Amazon.

[Josieb1]

Originally Posted by xendula

I never thought of that, but thought I'd give it a shot. I just talked to them, and I got my dates wrong. I got this current PW2 on Oct 17 2013 and the only thing they could offer me is a replacement for $78, so, no thanks.

I have been a bit disappointed with Kindle CS this year. I feel like in past years, they had a real interest in people liking the devices they got. This year, they could care less.

What's worse is that I now had a second Kindle representative tell me that having a yellow top and blue bottom is by design and not a fault. I made her repeat it, too. The nerve, at $200! Why don't they post this in the product description, then?

I usually love Amazon to death, but this entire experience has left a bad taste in my mouth, and it is making me reconsider giving them all my money - literaly everything I purchase is from Amazon.

I'm sorry they wouldn't help with the PW2 as to the Voyage my guess is they know they have an issue but don't know how to resolve it so they've instructed CS to make out its a feature not a fault.

[SCION]

Originally Posted by Josieb1

I'm sorry they wouldn't help with the PW2 as to the Voyage my guess is they know they have an issue but don't know how to resolve it so they've instructed CS to make out its a feature not a fault.

I wonder what they would do if someone said they didn't have that feature on their Voyage, and demand a device with it.

[xendula]

^ you are probably right, but what a shoddy way to respond to these issues in such an expensive reader!

Attached is a picture of the current 4 devices I have here at the moment, all at light setting 14. They don't look as extreme IRL, but the colors are all there, and you can see that they are all multicolored.

[booklover6]

Originally Posted by xendula

^ you are probably right, but what a shoddy way to respond to these issues in such an expensive reader!

Attached is a picture of the current 4 devices I have here at the moment, all at light setting 14. They don't look as extreme IRL, but the colors are all there, and you can see that they are all multicolored.

They look extreme to me, viewed on my Nexus 7. 3rd from the left is not too bad. A bit green, maybe.

[Josieb1]

Originally Posted by SCION

I wonder what they would do if someone said they didn't have that feature on their Voyage, and demand a device with it.

Personally I rarely find good Amazon CS nowadays. Half the time they don't listen or even understand the problem

[Josieb1]

Originally Posted by xendula

^ you are probably right, but what a shoddy way to respond to these issues in such an expensive reader!

Attached is a picture of the current 4 devices I have here at the moment, all at light setting 14. They don't look as extreme IRL, but the colors are all there, and you can see that they are all multicolored.

Appalling

[Yolina]

Originally Posted by xendula

Attached is a picture of the current 4 devices I have here at the moment, all at light setting 14.

I wouldn't want any of them.

As for the "yellow top/blue bottom" being deemed normal by CS, well how come some people got an even screen on theirs then? It really feels like PW1 all over again

[xendula]

Originally Posted by Yolina

I wouldn't want any of them.

As for the "yellow top/blue bottom" being deemed normal by CS, well how come some people got an even screen on theirs then? It really feels like PW1 all over again

I don't understand that either, and am a bit baffled by that CS rep's response. She was almost laughing while she confirmed that indeed, that was exactly what she meant.

[javadoo]

Originally Posted by xendula

I don't understand that either, and am a bit baffled by that CS rep's response. She was almost laughing while she confirmed that indeed, that was exactly what she meant.

All this talk of bad screens on the Voyage and everything that people on here have been going through trying to get a good Voyage makes me feel guilty for getting a beautiful one on the first try.

It really sucks for you guys....because when it's right, this is a beautiful piece of technology and reading on it is fantastic. It's pure joy.

And worth every penny of it's $200 price tag.

[sparklemotion]

Originally Posted by xendula

I don't understand that either, and am a bit baffled by that CS rep's response. She was almost laughing while she confirmed that indeed, that was exactly what she meant.

Dreadful honestly. I feel so sorry for you. Anyone can see those screens are horrible. 200.00 for uneven screens with color hues? $220.00 if you remove ads. I mean, come on. What do they take us for? I feel it's really taking advantage of people. It makes me angry.

And you are not the first person that was told that the two toned screen is normal. There's been a couple other people on here that were told the same thing.

I'm glad for those that received ones they are happy with, but it's unfair that others are having to go through this luck of the draw, shoddy quality, especially for a so-called premium product.

[aceflor]

Originally Posted by xendula

^ you are probably right, but what a shoddy way to respond to these issues in such an expensive reader!

Attached is a picture of the current 4 devices I have here at the moment, all at light setting 14. They don't look as extreme IRL, but the colors are all there, and you can see that they are all multicolored.

Wow .... !!!

[Yolina]

Originally Posted by javadoo

All this talk of bad screens on the Voyage and everything that people on here have been going through trying to get a good Voyage makes me feel guilty for getting a beautiful one on the first try.

Go contact Amazon CS and tell them you're really disappointed with it because yours doesn't have the "normal" yellow top/blue bottom

[soulfuldog]

Originally Posted by Josieb1

I'm sorry they wouldn't help with the PW2 as to the Voyage my guess is they know they have an issue but don't know how to resolve it so they've instructed CS to make out its a feature not a fault.

That's it exactly isn't it. Remember they did something similar with the PW1. Even changing some of the wording & photos to show how a 'normal' PW1 should look, instead of the very even, shadow-free lighting their pictures previously showed.

They should just admit they are having issues with variances in the light quality in some of them and if you are unhappy just return it for a refund. This kind of rubbish just makes people who are already frustrated a little angry.

Meanwhile for those who have a great looking device, just enjoy it. Although some people might be disappointed with their own experience, it doesn't mean you need to feel guilty.