Cant Download IVONA TTS Voice files

[ArtaTechPoland]

Originally Posted by davidcsie

Today was the first time the link worked and it was a new link instead of the same one posted over and over which didn't work. This was the last 3 days wasted effort.
I have unzipped the file and copied it over to a folder called ivona in the M96. I cant put it in the \BOOX\IVONA folder as I don't have a pc. I have a mac as I have pointed out numerous times so the screenshot is irrelevant as you would know if you understood how the Mac architecture works. I have posted the files in what I think is the equivalent. It didn't work. I reset the ereader and it still doesn't work. I have tried with other software from google play and they work. I would prefer the IVONA as it's considered the best tts engine on android.
I know you think this is very simple but I have an IQ of 153, two degrees and many years of using a computer both mac and pc. If a posted link doesn't work and the same link is posted 3 days running as the solution then it doesn't matter how simple the solution is - it's just not going to work. It took me posting the previous post to get this response from you. I don't like doing this but it seems the only way. So ask yourself this - a customer has a problem with your device and 1 week later it hasn't been fixed and the only way to try and solve it is daily posts/emails.
I have subsequently looked at problem shooting posts from people who bought their devices in Germany and I see they get much better service or do you think I'm being unfair. I would be very interested in hearing what others in this community think about this.

Please ensure that your catalogues on Mac look like here:
The catalogues within “ivona” folder on Mac should look like this:
https://drive.google.com/file/d/0Byq...ew?usp=sharing

Then open e-pub e-book in Onyxreader and use TTS feature.

My colleague is going to send you an e-mail also with the instructions.

[davidcsie]

Have replied with my own screenshot as it still hasn't worked - only difference I can see between two screenshots is the name of the file you sent me vox_en-gb_amy22 ends in v on mine and i on yours. When I do as you suggest the message NO VOICE FILES FOUND comes up. It also fails to play a sample. On a positive note I now feel you are trying to understand my problem.

[davidcsie]

Glad to be able to draw a line under this. After exchanging screenshots I realised the file sent to me was different to the one in their screenshot. When I pointed this out I immediately got a link to the correct one and everything worked as it was supposed to. Overall I'm delighted with the machine. The support service works well but you have to be tenacious and I find this forum is helpful as whoever monitors it seems much more attentive and knowledgeable. It was a little irritating to keep receiving the same instructions as if I was a little clueless and didn't understand them so by repeating the exact same instructions I would miraculously get it. I went with arta tech as they delivered with amazon who make me feel much more secure when it comes to returns, refunds etc but after looking through this forum and how booxter deals with his customers I'm sorry I didn't go with him. Overall I would say a frustrating drawn out experience with people who are clearly capable but disinterested in customer satisfaction. In fact despite it taking over a week to resolve this and it not being my fault in the implementation of their instruction at no time was there any regret expressed that they weren't getting to the bottom of it. I genuinely hope this feedback helps as it is a fantastic device and I would like to see it thrive globally.

[pumpapa]

Hi,

I also just bought an M96 and the tts files are mssing. Could domeone send me the link to the speach files?

Thanks

Pumpapa

[ArtaTechPoland]

Originally Posted by pumpapa

Hi,

I also just bought an M96 and the tts files are mssing. Could domeone send me the link to the speach files?

Thanks

Pumpapa

Where did you buy your M96?

[pumpapa]

At a Dutch online store for e-readers: e-bookweb.nl

Thanks.

[ArtaTechPoland]

Originally Posted by pumpapa

At a Dutch online store for e-readers: e-bookweb.nl

Thanks.

Then you should contact their Customer Service.