The Technology Vent and Rant Thread

[JSWolf]

Originally Posted by ownedbycats

I had to call a customer service hotline that used some kind of voice recognition technology instead of pressing buttons. It couldn't understand what I was saying.

Most companies that use voice recognition have it set so that if you cannot be understood or they don't have what you are saying as an option, you get send to an operator/human being to then say what you want so you can be properly transferred.

[ratinox]

Originally Posted by ownedbycats

I had to call a customer service hotline that used some kind of voice recognition technology instead of pressing buttons. It couldn't understand what I was saying.

Next time, try pressing 0 or saying "agent".

[DNSB]

If it's like one system I was recently victimized by, I had to speak very slowly and use military pronunciation for numbers (tree niner fower fife instead of 3945) before it would understand me. At least, it gave my spouse a good laugh listening to me sound like a slowed down recording...

[ownedbycats]

Oh, actual people have trouble too. Frequently have to type into phone to communicate these days.

[Quoth]

Originally Posted by DNSB

If it's like one system I was recently victimized by, I had to speak very slowly and use military pronunciation for numbers (tree niner fower fife instead of 3945) before it would understand me. At least, it gave my spouse a good laugh listening to me sound like a slowed down recording...

Really? No keypad DTMF recognition? How stupid.


Sounding like VOA "easy English", which is r e a l l y _ h a r d _ t o _ l i s t e n _ t o _ o r _ u n d e r s t a n d !

OTOH real French radio Adverts are like an auctioneer.

[Graham44]

Originally Posted by ownedbycats

I had to call a customer service hotline that used some kind of voice recognition technology instead of pressing buttons. It couldn't understand what I was saying.

I had one awhile ago ,say why you are calling today, as soon as I said complaint it cut me off

I soon cottoned on, called back immediately and said renewal - as soon as I got through to an agent I said I don't want to renew I need to make a complaint - but I have two now, the original and one about your automated phone system

[ownedbycats]

My beloved WeatherCAN app now only works on Android 9 and above.

Nice to see Environment Canada has deemed people with older phones unworthy of receiving weather alerts.

[PeterT]

Originally Posted by ownedbycats

My beloved WeatherCAN app now only works on Android 9 and above.

Nice to see Environment Canada has deemed people with older phones unworthy of receiving weather alerts.

I think the issue is more Google and their policies. See this article --> https://share.google/zsLI59FukbXf4Z2qa

[ownedbycats]

But did they really have to break the older versions?

[JSWolf]

Originally Posted by ownedbycats

But did they really have to break the older versions?

Happens on iOS all the time.