boox forum posts require approval?

linkerc · 11-15-2023, 05:52 PM

https://help.boox.com/hc/en-us/community/topics

I've been posting on Boox's forum for several months now and never seen this. Just now I answered a question from a poster regarding what to do when the customer support from Boox ignored him/her.
And I got the "pending approval" blue box for my post.

In general, I've been pretty happy with my Boox TabUltraC. But there seems to be many complains about services. I'm having second thoughts committing to an ecosystem that ignores/sensors customers...

Renate · 11-15-2023, 08:19 PM

I just posted a comment without any flak.

I've never found them to be that responsive in the "community" for a while now.

linkerc · 11-16-2023, 07:49 PM

Yeah, it's not a very active forum. The original poster got a favorable response finally so that's what counts. But my post was still censored. Basically I simply refer him/her to BBB with documentation. And that got blocked. Go figure.

11-15-2023, 05:52 PM	#1
linkerc Member Posts: 10 Karma: 10 Join Date: Jun 2023 Device: Boox TabUltraC	boox forum posts require approval? https://help.boox.com/hc/en-us/community/topics I've been posting on Boox's forum for several months now and never seen this. Just now I answered a question from a poster regarding what to do when the customer support from Boox ignored him/her. And I got the "pending approval" blue box for my post. In general, I've been pretty happy with my Boox TabUltraC. But there seems to be many complains about services. I'm having second thoughts committing to an ecosystem that ignores/sensors customers...

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11-15-2023, 08:19 PM	#2
Renate Onyx-maniac Posts: 4,125 Karma: 18764971 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5, Go6	I just posted a comment without any flak. I've never found them to be that responsive in the "community" for a while now.

11-16-2023, 07:49 PM	#3
linkerc Member Posts: 10 Karma: 10 Join Date: Jun 2023 Device: Boox TabUltraC	Yeah, it's not a very active forum. The original poster got a favorable response finally so that's what counts. But my post was still censored. Basically I simply refer him/her to BBB with documentation. And that got blocked. Go figure.