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Old 02-24-2022, 06:00 PM   #1
piebald
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Failed to download metadata
I'm trying to download metadata which I used to do all of the time. However now I'm getting the following...
ERROR: Download failed: Failed to download metadata. Click Show Details to see details

Traceback (most recent call last):
File "multiprocessing\connection.py", line 312, in _recv_bytes
BrokenPipeError: [WinError 109] The pipe has been ended

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "calibre\utils\ipc\simple_worker.py", line 53, in run
File "calibre\utils\ipc\__init__.py", line 24, in eintr_retry_call
File "multiprocessing\connection.py", line 250, in recv
File "multiprocessing\connection.py", line 321, in _recv_bytes
EOFError
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Old 02-24-2022, 06:16 PM   #2
kovidgoyal
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Something on your computer mostlikely an antivirus/firewall/security program is killing the caibre worker processes used to download metadata.
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Old 02-24-2022, 06:20 PM   #3
piebald
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that's what I was thinking too. I recently changed laptops and am now running windows 11. I don't believe I have any third party antivirus/firewall/security program but just the build in windows security. Should I try turning that off?
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Old 02-24-2022, 06:21 PM   #4
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Reboot in safe mode thats the easiest way to check.
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Old 02-28-2022, 01:14 PM   #5
piebald
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Quote:
Originally Posted by kovidgoyal View Post
Reboot in safe mode thats the easiest way to check.
Yes, that worked. Do you know how to get it to work while not in safe mode?
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Old 02-28-2022, 04:08 PM   #6
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Quote:
Originally Posted by piebald View Post
Yes, that worked. Do you know how to get it to work while not in safe mode?
Probably be one of your start up tasks, you can use Task Manager's Disable feature to help determine which one by a process of elimination.

BR
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