Device ejects on its own

7thSon · 02-13-2021, 09:05 AM

My Kobo will not stay connected to my computer.
Is anyone else having or ever heard of this issue?
I just purchased the Kobo Libra H2O (from Amazon) It will not stay connected to My Mac. This doesn't happen with any of my other devices or peripherals. I tried 3 different cables with the same result. Libra ejects with Mac message "disk not ejected properly". This happens whether Calibre is open or not. I initially thought it might be a conflict issue with Kobo and Calbre, being they're not mated yet? I don't know, but it's happening with Calibre closed as well. Total buzzkill, because I really wanted to like this new reader.
Any fixes or suggestions besides contacting Amazon or Rakuten/Kobo.
I did a device reset, and the usual Mac crap: The SMC and PRAM.

PeterT · 02-13-2021, 09:19 AM

Sounds like either a faulty cable or a bad usb port on either the mac or kobo

gtriever · 02-13-2021, 10:16 AM

I've noticed the USB ports on my Formas can be very fussy about seating a connector properly. Have you tried "wiggling" the connector to get it to seat properly?

7thSon · 02-13-2021, 04:08 PM

The micro USB seats in the Kobo port with a nice click and seems solid, but that probably doesn't mean much if the issue is internal. You can wiggle it but that seems counter-productive, those micro ports and connectors are notoriously weak and deform easily.
I have the USB2 end connected to a USB 2 to USB-C adapter and that's not the tightest fit, but this doesn't happen with any of my other peripherals.

I just tried putting tape on the adapter end and the Libra stayed mounted for about 5 minutes, but that's been about the average anyway.

Then as usual, it will disconnect immediately with each attempt thereafter. I'm waiting on a new braided nylon micro to USB-C cable and bypass the adapter. I bought the Libra from Amazon, I'm becoming convinced that a lot of Amazon sells us are the QC rejects, if there is such a thing as QC anymore. Then, by the time problems surface, your return window is closed and since you purchased from a "seller" and not direct, you're S.O.L.
I'll have to try GetSatisfaction through Kobo. I digress, sorry.

Anyway, thanks for the suggestions, and yeah the culprit is probably the Kobo port, because this is an isolated thing. Thanks again guys.

JSWolf · 02-13-2021, 07:50 PM

Contact Amazon and get it replaced. Amazon is good about replacing things.

7thSon · 02-14-2021, 08:20 AM

Yeah, the process is underway. Trying to decide between getting another one, but this time order from Rakuten/Kobo or just fork over the extra 75 bucks for an Oasis.

JSWolf · 02-14-2021, 10:24 AM

The Oasis is is not as good as the Libra (IMHO).

7thSon · 02-15-2021, 12:29 AM

I like that Libra, I'm probably leaning toward trying again.
Reviewers claim better speed and image rendering, along with superior lighting (obviously with 8 more LEDs) on the Oasis. Kobos have better, mote intuitive features, for sure.
Kindles sorely lack a more user-friendly ecosystem.

02-13-2021, 09:05 AM	#1
7thSon Member Posts: 13 Karma: 10 Join Date: Aug 2014 Location: U.S.A. Device: Kindle PaperWhite 4	Device ejects on its own My Kobo will not stay connected to my computer. Is anyone else having or ever heard of this issue? I just purchased the Kobo Libra H2O (from Amazon) It will not stay connected to My Mac. This doesn't happen with any of my other devices or peripherals. I tried 3 different cables with the same result. Libra ejects with Mac message "disk not ejected properly". This happens whether Calibre is open or not. I initially thought it might be a conflict issue with Kobo and Calbre, being they're not mated yet? I don't know, but it's happening with Calibre closed as well. Total buzzkill, because I really wanted to like this new reader. Any fixes or suggestions besides contacting Amazon or Rakuten/Kobo. I did a device reset, and the usual Mac crap: The SMC and PRAM. Last edited by 7thSon; 02-13-2021 at 09:06 AM. Reason: Change topic title

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02-13-2021, 09:19 AM	#2
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Sounds like either a faulty cable or a bad usb port on either the mac or kobo

02-13-2021, 10:16 AM	#3
gtriever Addict Posts: 286 Karma: 2125576 Join Date: Sep 2010 Device: Kobo Forma	I've noticed the USB ports on my Formas can be very fussy about seating a connector properly. Have you tried "wiggling" the connector to get it to seat properly?

02-13-2021, 04:08 PM	#4
7thSon Member Posts: 13 Karma: 10 Join Date: Aug 2014 Location: U.S.A. Device: Kindle PaperWhite 4	The micro USB seats in the Kobo port with a nice click and seems solid, but that probably doesn't mean much if the issue is internal. You can wiggle it but that seems counter-productive, those micro ports and connectors are notoriously weak and deform easily. I have the USB2 end connected to a USB 2 to USB-C adapter and that's not the tightest fit, but this doesn't happen with any of my other peripherals. I just tried putting tape on the adapter end and the Libra stayed mounted for about 5 minutes, but that's been about the average anyway. Then as usual, it will disconnect immediately with each attempt thereafter. I'm waiting on a new braided nylon micro to USB-C cable and bypass the adapter. I bought the Libra from Amazon, I'm becoming convinced that a lot of Amazon sells us are the QC rejects, if there is such a thing as QC anymore. Then, by the time problems surface, your return window is closed and since you purchased from a "seller" and not direct, you're S.O.L. I'll have to try GetSatisfaction through Kobo. I digress, sorry. Anyway, thanks for the suggestions, and yeah the culprit is probably the Kobo port, because this is an isolated thing. Thanks again guys.

02-13-2021, 07:50 PM	#5
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Contact Amazon and get it replaced. Amazon is good about replacing things.

02-14-2021, 08:20 AM	#6
7thSon Member Posts: 13 Karma: 10 Join Date: Aug 2014 Location: U.S.A. Device: Kindle PaperWhite 4	Yeah, the process is underway. Trying to decide between getting another one, but this time order from Rakuten/Kobo or just fork over the extra 75 bucks for an Oasis.

02-14-2021, 10:24 AM	#7
JSWolf Resident Curmudgeon Posts: 80,784 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The Oasis is is not as good as the Libra (IMHO).

02-15-2021, 12:29 AM	#8
7thSon Member Posts: 13 Karma: 10 Join Date: Aug 2014 Location: U.S.A. Device: Kindle PaperWhite 4	I like that Libra, I'm probably leaning toward trying again. Reviewers claim better speed and image rendering, along with superior lighting (obviously with 8 more LEDs) on the Oasis. Kobos have better, mote intuitive features, for sure. Kindles sorely lack a more user-friendly ecosystem.