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#31 | ||
Guru
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Karma: 10000000
Join Date: Oct 2016
Location: Somewhere in Time
Device: Forma, iPad Mini
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Regardless, of course he was blowing me off when he said that. I knew nothing was going to change. But by that point I was fully expecting to need to go to my credit card company to get them to issue a chargeback. That would have required me to exhaust my options with the merchant first. So I did. Quote:
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#32 | ||
Wizard
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Karma: 22003124
Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
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The actual delay between things within Kobos control, which is part of the point of addressing the amount of time consumed by shipping, is fairly small. I’d be willing to bet most if not all of it would have happened in the same time frame even if you hadn’t been so persistent in calling and emailing. Note I said most not all and again I’m not saying Kobo didn’t mess up but you clearly still have a chip on your shoulder over the issue to the point you initially held a customs delay against Kobo and whined about the three day free shipping. I’d also point out your case is obviously an exception not a rule save for the weird disconnects of communication within kobo. Most returns take a lot less time. |
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#33 | ||||
Guru
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Karma: 10000000
Join Date: Oct 2016
Location: Somewhere in Time
Device: Forma, iPad Mini
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The chip is about this whole thing taking over a month to be resolved due to incompetence, negligence and poor communications across multiple levels and across multiple departments at Kobo customer "care". This was not the result of one person's mistake. One person's mistake would have been resolved within the first week of September. No, this is the result of systemic failues across the entire organization. It shouldn't have taken that long. You're right. The fact that it did means there are still serious problems at Kobo, problems that prospective customers should be aware of before they click the "buy" button. |
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#34 |
Wizard
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Karma: 22003124
Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
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You sure seemed to expect them to for several of your posts, somewhat foolish to demand a thing you claim you know they can't deliver.
Yes the phone calls and emails you gave them less than 24hrs to respond to, and seem to have expected a reply between business hours, and then went on to act to them as childish in making a demand you now claim you knew they couldn't deliver on. Followed up virtually every day by emails and calls by you which no doubt only made more of a mess. Here's a tip, when talking with a company use the same method of contact, yes every company says you can use whatever mix that's because "ease of contact" became a big thing with the internet exploding. Better yet stick with the one you find the most effective, in this case calling seems to be it. In my experience calling is generally the way to go. Though on occasion internet chat has worked as effectively. You were complaining about Kobo specifically and mentioned the customs thing. And you only "praise" UPS's speed in the sense that you live near two major distribution hubs. Rather odd or bold to call this praise, I rather doubt UPS had you in mind when they picked those locations, nor do I suspect you had them in mind when choosing where to live, whichever came first. Actually only one of all your issues can be definitively traced to a human error, you getting the 8gb not the 32gb. All the other delays are likely in how they process device intakes, as mentioned since you had effectively multiple returns (not blaming you) each one needs to get processed. As there are forces outside of Kobo's control that affect this, when UPS drops it off to them, the number of things getting dropped off, etc. it's not fully fair to lay it all at their feet. For example if it gets delivered on Friday at 5pm, chances are no one is touching it until Monday. I'd also like to re-emphasize that your case seems to be an exception, yes return issues pop up here but nothing on the scale of yours. Which would seem to indicate its not quite as serious an issue as you want to make it out to be. |
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#35 | |
Gentleman and scholar
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Karma: 111164374
Join Date: Jun 2015
Location: Space City, Texas
Device: Clara BW; Nook ST w/Glowlight, Paperwhite 3
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#36 | |
Wizard
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Karma: 22003124
Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
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For what it’s worth I ordered from Kobo and got it in a week from the date of order. Is there quicker sure. But the question from Calenorn excluded Walmart as an option. I presume they are intelligent and have their reasons. Which to me means suggesting Walmart would require a rather significant reason why they are better. A day or two more shipping hardly qualifies. And as to defective units despite this forum they’re most likely a statistical minority. Meaning returns are a smaller concern. I don’t question why someone doesn’t like a mega corporation like Walmart there are plenty of reasons why someone wouldn’t want to give them money. |
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#37 | ||
o saeclum infacetum
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Karma: 234636059
Join Date: Oct 2010
Location: New England
Device: Mini, H2O, Glo HD, Aura One, PW4, PW5
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Anecdote time: The three Kobos listed under my devices all came from Chapters in five or six days (depending on the weekend) after I placed the order. At that time, there were significant lags on Kobo shipping and I'm glad to hear that's been addressed. But bottom line, Chapters is cheaper! |
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#38 |
Wizard
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Karma: 1119516
Join Date: Aug 2009
Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma
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A compelling factor in favor of Walmart is their policy of starting the due diligence time (30 days) on 12/26.
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#39 |
Wizard
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Karma: 30081762
Join Date: Jan 2012
Location: US
Device: ALL DEVICES ARE STOCK: Kobo Clara, Tolino Shine 2, Sony PRS-T3, T1
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Bumping this to note that in the Deals forum there is discussion of Kobos for sale at Amazon. This may be another option for some potential buyers.
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