MobileRead Forums
Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader
Reload this Page Ordered AURA ONE FROM kobo only!

Notices

Reply
Page 6 of 11 « First 2345 6 78910 Last »
 
Thread Tools Search this Thread
Old 09-08-2016, 12:33 PM   #76
Poodlemom1
Groupie
Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.
 
Poodlemom1's Avatar
 
Posts: 184
Karma: 1028568
Join Date: Nov 2009
Location: OK
Device: Voyage, Oasis, Glow HD, Fire HD6, iPad Air 2, Mini 2
Quote:
Originally Posted by CatherineStewart View Post
What day did you order?
About 11:30 am CT on August 30.
Poodlemom1 is offline   Reply With Quote
Old 09-08-2016, 12:40 PM   #77
bookwurm70
Addict
bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.
 
bookwurm70's Avatar
 
Posts: 265
Karma: 89314
Join Date: Nov 2009
Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
Quote:
Originally Posted by jdcarpe View Post
Ordered my One direct from Kobo on the 31st. Received a confirmation email shortly after I placed the order, then...nothing. I've received no further emails from Kobo regarding my order.

I did receive a notification from Fedex this morning, since I'm signed up to receive a notification any time something is sent to my address. Seems the package shipped from HK yesterday, and will arrive on Friday the 9th.
Question about the Fed Ex tracking. I have another package on the way via Fed Ex, but I haven't gotten any notification about it from Fed Ex. Nor is there any place to "see" the package, unless I put in the tracking number. The package doesn't seem connected to my account in any way. Am I missing something in the Fed Ex account system?
bookwurm70 is offline   Reply With Quote
Old 09-08-2016, 12:48 PM   #78
jscris
Addict
jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.
 
Posts: 396
Karma: 123456
Join Date: Feb 2009
Location: Central US
Device: k1 - KAO2, ipads, h2o, KA1, inkBOOK, T80s, Mars, Nova Pro
Quote:
Originally Posted by Poodlemom1 View Post
About 11:30 am CT on August 30.
I ordered earlier than that. Did you take the free shipping and did you order the cover also?

EDIT: Just now it has shown up on Fedex, shipping from HK, delivery Monday. No notice from Kobo.
Last edited by jscris; 09-08-2016 at 12:52 PM.
jscris is offline   Reply With Quote
Old 09-08-2016, 01:22 PM   #79
SCION
Séduisant
SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.
 
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
Quote:
Originally Posted by SCION View Post
Decided to check my delivery status on a whim. Scheduled delivery changed to today instead of tomorrow. Of course I'm not home and it's on the truck already. Rerouted package to local FedEx Office. Hopefully, it will go there today instead of back to the depot.
Waiting for me at FedEx Office.
SCION is offline   Reply With Quote
Old 09-08-2016, 01:39 PM   #80
Stingo
Fanatic
Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.Stingo ought to be getting tired of karma fortunes by now.
 
Stingo's Avatar
 
Posts: 581
Karma: 1334691
Join Date: Nov 2006
Location: Miami
Device: KH2O, KPW2, KDXG, KPW1, K3, S505
Well mine if finally on its way. Ordered mine (Aura and cover) at 11:45 am on the first day. Sixth came without a notice so I called support in the afternoon. They routed my request to supervisor instead of confirming order. Did not get a return e-mail or call from the supervisor yesterday so I sent them an e-mail. This morning I posted about the bad service experience on the forum and half an hour later I got my notice that the product finally shipped today 9/8. Won't get here until Monday. Really not very good way to handle customer care and customer loyalty.
Stingo is offline   Reply With Quote
Old 09-08-2016, 01:49 PM   #81
EldRick
Evangelist
EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!EldRick goes to infinity... and beyond!
 
Posts: 470
Karma: 112801
Join Date: Aug 2010
Device: Aura H2O (i86, M96C, Mini&Glo, PRS-950, STR, K-Touch, K-DX, K-3)
Quote:
Originally Posted by Poodlemom1 View Post
I ordered mine from the Kobo US site at 11:30 am CT on the 30th. I haven't heard anything since the initial order confirmation.
I ordered from the US a couple of hours earlier - same experience - order confirmation email and nothing since. I did order the cover.

However, I just checked the order page, and found a Fedex tracking number - due here Monday!
Last edited by EldRick; 09-08-2016 at 01:54 PM.
EldRick is offline   Reply With Quote
Old 09-08-2016, 02:16 PM   #82
bookwurm70
Addict
bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.bookwurm70 considers 'yay' to be a thoroughly cromulent word.
 
bookwurm70's Avatar
 
Posts: 265
Karma: 89314
Join Date: Nov 2009
Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
Quote:
Originally Posted by EldRick View Post
I ordered from the US a couple of hours earlier - same experience - order confirmation email and nothing since. I did order the cover.

However, I just checked the order page, and found a Fedex tracking number - due here Monday!
What order page?
bookwurm70 is offline   Reply With Quote
Old 09-08-2016, 03:52 PM   #83
Poodlemom1
Groupie
Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.Poodlemom1 ought to be getting tired of karma fortunes by now.
 
Poodlemom1's Avatar
 
Posts: 184
Karma: 1028568
Join Date: Nov 2009
Location: OK
Device: Voyage, Oasis, Glow HD, Fire HD6, iPad Air 2, Mini 2
Quote:
Originally Posted by jscris View Post
I ordered earlier than that. Did you take the free shipping and did you order the cover also?

EDIT: Just now it has shown up on Fedex, shipping from HK, delivery Monday. No notice from Kobo.
I did not order the cover because they were sold out. I took the free shipping.
Poodlemom1 is offline   Reply With Quote
Old 09-08-2016, 04:21 PM   #84
jackastor
Wizard
jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.jackastor ought to be getting tired of karma fortunes by now.
 
jackastor's Avatar
 
Posts: 1,847
Karma: 3212428
Join Date: Jun 2011
Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini
Can anyone point out what was used as a Reference? Just wanna check tracking on different possibilities here and not sure what they might b using as a reference to the order?

Regards

Jack
jackastor is offline   Reply With Quote
Old 09-08-2016, 05:00 PM   #85
jscris
Addict
jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.
 
Posts: 396
Karma: 123456
Join Date: Feb 2009
Location: Central US
Device: k1 - KAO2, ipads, h2o, KA1, inkBOOK, T80s, Mars, Nova Pro
Quote:
Originally Posted by jackastor View Post
Can anyone point out what was used as a Reference? Just wanna check tracking on different possibilities here and not sure what they might b using as a reference to the order?

Regards

Jack
I found mine has been shipped by using the Fedex Delivery Manager you can set up on the Fedex website or use an app for your phone. It shows anything that has been shipped to your address using Fedex. The kobo order page (I saved the link when I placed the order) still just shows that they've accepted my order, no indication it's been shipped.
jscris is offline   Reply With Quote
Old 09-08-2016, 07:07 PM   #86
haydnfan
Guru
haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.
 
Posts: 650
Karma: 5632364
Join Date: Dec 2011
Device: Kindle PW 4, Oasis 2
Quote:
Originally Posted by SCION View Post
Don't understand why most people do not receive the automated shipment notification in this process. One has to be proactive in playing games with customers service / responding to closed tickets in order to finally get tracking information.
Yes if I were to give them advice, which maybe I should it would be:

1. Show hardware sales on the kobo account page (and not just ebook purchases)

2. And have that include tracking information, and buttons to return item and cancel order

3. Promptly email shipping notification

4. Have CS dedicated to the hardware sales that can answer questions meaningfully with the information that we are trying to find, even if it's sorry we are waiting on another shipment

5. Have CS of all types be honest about what they know and what they don't know (I've had dishonesty from CS on four different occasions)
haydnfan is offline   Reply With Quote
Old 09-08-2016, 07:21 PM   #87
jscris
Addict
jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.jscris is an accomplished Snipe hunter.
 
Posts: 396
Karma: 123456
Join Date: Feb 2009
Location: Central US
Device: k1 - KAO2, ipads, h2o, KA1, inkBOOK, T80s, Mars, Nova Pro
Quote:
Originally Posted by haydnfan View Post
Yes if I were to give them advice, which maybe I should it would be:
....
5. Have CS of all types be honest about what they know and what they don't know (I've had dishonesty from CS on four different occasions)
They definitely need help with their customer service policy.

CS hasn't lied to me afaik, but they don't know enough. I know CS people who are always frustrated because of not being told enough to answer the questions customers ask. The customers sometimes get angry and give a bad review, which hurts the CS's pay and ratings when it isn't their fault. I didn't have any complaints about the CS people I chatted with, it was the lack of information given to them. I still have not received an email with a tracking number and the pkg left HK this morning.
jscris is offline   Reply With Quote
Old 09-09-2016, 09:47 AM   #88
haydnfan
Guru
haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.haydnfan ought to be getting tired of karma fortunes by now.
 
Posts: 650
Karma: 5632364
Join Date: Dec 2011
Device: Kindle PW 4, Oasis 2
Quote:
Originally Posted by jscris View Post
The customers sometimes get angry and give a bad review, which hurts the CS's pay and ratings when it isn't their fault.
Well that's a problem right there. Kobo and other companies should not use feedback punitively. They should use it to improve the CS experience.

Also this punitive measure is what causes CS reps to lie. If they tell the customer what they don't want to hear they risk negative feedback. Of course they don't realize that they risk even worse feedback if they are caught in a lie.
haydnfan is offline   Reply With Quote
Old 09-09-2016, 10:25 AM   #89
NightGoat
Connoisseur
NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'NightGoat can spell AND pronounce 'liseuse.'
 
Posts: 92
Karma: 39190
Join Date: Aug 2010
Location: Grand Rapids, MI USA
Device: Kindle Oasis, DXG, and Kobo Aura One
I found mine had been delivered by the door tag.
I went to the FedEx facility at 6:00 PM last night to retrieve it.

A simple email with tracking# would have saved me 1:10 out of my day, not to mention gas $.
NightGoat is offline   Reply With Quote
Old 09-09-2016, 10:52 AM   #90
devnulldude08
Member
devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.devnulldude08 ought to be getting tired of karma fortunes by now.
 
Posts: 11
Karma: 500010
Join Date: May 2016
Device: N96ML
love you guys! I've been getting pissed about not getting a ship noticed and nothing from customer support and took the advice here to use fedex DM. Looks like it's coming Monday woo hoo
devnulldude08 is offline   Reply With Quote
Reply
Page 6 of 11 « First 2345 6 78910 Last »

« Previous Thread | Next Thread »

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Aura HD Kobo Glo/Aura/Aura HD future firmware feature request thread arspr Kobo Reader 25 03-26-2015 05:19 AM
Replacing Nook Simple Touch: Onyx T68 vs Kobo Aura vs Kobo Aura H2O iNovelReader Which one should I buy? 0 10-28-2014 01:40 AM
Kobo Aura H20 vs Aura HD comparison photos Fanchee Kobo Reader 13 10-08-2014 01:53 PM
Dymo tape fix for eBay Kobo Aura and Aura HD covers RobertJSawyer Kobo Reader 2 02-10-2014 10:34 AM


All times are GMT -4. The time now is 11:50 PM.

Contact Us - FAQ - Guidelines - Privacy - Top

MobileRead.com is a privately owned, operated and funded community.