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Old 09-08-2016, 09:29 AM   #61
Bookworm_Girl
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Quote:
Originally Posted by Kurt View Post
wow
"chat" actually worked for you
never got a response other than "searching" with leaving the window up for almost an hour
more good news (for me anyway - and on my birthday)
after finding out a signature was required for delivery I found that FedEx allows electronic signature since I wouldn't be home tomorrow - cool
then received an additional notification from FedEx stating delivery would be today instead of tomorrow!
Happy Birthday! Thanks for sharing the FedEx info.
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Old 09-08-2016, 10:07 AM   #62
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Originally Posted by haydnfan View Post
I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!
I got David L too and he keeps repeating the same answer! I think they are bots. I called and asked to talk to a CS rep about shipping. I was told I can't talk to anyone in that department. Totally incompetent customer service. I've never seen anything like it. Here's the series of events via email since placing my order:

Quote:
Originally Posted by dskag View Post
This level of incompetence by Kobo US customer care is unbelievable. Briefly, here's the sequence of events:

August 30: Ordered Aura One
Sept 1: Received confirmation (no shipping notice)
Sept 6:
Received email saying they can't ship to P.O. box and instructing me to send them an address they can use.

- I reply saying my address is not a P.O. box but gave them another shipping address anyway.

- Received email stating the ticket was closed and I would receive tracking # when package ships. Told me to respond with any further questions.

- I respond asking for an explanation of why my shipment was delayed when my address was not a P.O. box.

- Received repeat email stating the ticket was closed and I would receive tracking # when package ships.

Sept 7: Receive email answering that delay was due to my change of address.

Hello!? I only changed my address because you mistook my original address for a P.O. box! This is like I just came from another planet and no one understands me!
Last edited by dskag; 09-08-2016 at 10:20 AM.
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Old 09-08-2016, 10:14 AM   #63
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Decided to check my delivery status on a whim. Scheduled delivery changed to today instead of tomorrow. Of course I'm not home and it's on the truck already. Rerouted package to local FedEx Office. Hopefully, it will go there today instead of back to the depot.
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Old 09-08-2016, 10:21 AM   #64
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Quote:
Originally Posted by Kurt View Post
wow
"chat" actually worked for you
never got a response other than "searching" with leaving the window up for almost an hour
I've had three different chats and they were answered almost instantly. First was a question about the cover. (No information, make by a another company.) Second about when orders would start shipping. (No information.) Third to check on my order--this was on Sept. 2. (Had to send to shipping dept and would have an answer in 24-48 hours. No answer yet. Nothing on Fedex.) It's probably not their fault they give them no information to work with.
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Old 09-08-2016, 10:26 AM   #65
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Still nothing from Kobo, but found out from FedEx that mine should arrive on Monday.
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Old 09-08-2016, 10:27 AM   #66
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Third to check on my order--this was on Sept. 2. (Had to send to shipping dept and would have an answer in 24-48 hours.
That's the response I got today to.
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Old 09-08-2016, 11:12 AM   #67
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Quote:
Originally Posted by haydnfan View Post
I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!
Same here. Word for word identical. Makes be believe that it is nothing more than an automated canned reply in the hopes that the majority of inquiries will be dropped at that point.

I responded to the email with further questions since that will supposedly reopen my ticket. We'll see what actually happens (if anything).
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Old 09-08-2016, 11:14 AM   #68
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Originally Posted by Croptop View Post
Same here. Word for word identical. Makes be believe that it is nothing more than an automated canned reply in the hopes that the majority of inquiries will be dropped at that point.

I responded to the email with further questions since that will supposedly reopen my ticket. We'll see what actually happens (if anything).
That did reopen the ticket from me. I received an unhelpful 7-10 days response with it yesterday. But today they replied again with shipping confirmation and a FedEx tracking number.
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Old 09-08-2016, 11:20 AM   #69
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That did reopen the ticket from me. I received an unhelpful 7-10 days response with it yesterday. But today they replied again with shipping confirmation and a FedEx tracking number.
Don't understand why most people do not receive the automated shipment notification in this process. One has to be proactive in playing games with customers service / responding to closed tickets in order to finally get tracking information.
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Old 09-08-2016, 11:21 AM   #70
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I checked the Fedex tracking this morning, and it showed "On vehicle for delivery" already. It's only Thursday, not Friday!

And, Fedex just dropped it off! Thanks, Fedex.
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Old 09-08-2016, 11:22 AM   #71
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I checked the Fedex tracking this morning, and it showed "On vehicle for delivery" already. It's only Thursday, not Friday!

And, Fedex just dropped it off! Thanks, Fedex.
Woot woot!!!
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Old 09-08-2016, 11:22 AM   #72
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So, I swing by home for lunch today to find a FedEx door tag on my door.
Crap-freakin'-tastic Kobo!

Had I known it was even coming I could have arranged to work from home today. Now I will have to drive across town 40 mins to the facility tonight after 6 PM to retrieve my package.

Oh, and still nothing from Kobo.

I had ordered something from a small company, something worth $15, and actually received a notice (via email) when my package shipped and when it was out for delivery.
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Old 09-08-2016, 11:31 AM   #73
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Originally Posted by jackastor View Post
Nope. But to set up the reader you do have to open an account. I think there are ways around it. But once setup u can download however you want use whatever you want,, and never have to buy from kobo for books if you so choose. The book buying is quite painless.. And the hardware is really quite nice. It's just some things are well not sure how to say it, are just strange.. I think though in the grande scheme of things it's just that we the consumer want what we want instantly and damn anyone and anything that gets in our way!

Regards

Jack
Thank you Jackastor,
I've already created one, but I don't plan on using it.
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Old 09-08-2016, 11:55 AM   #74
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I have not received a shipping notice yet, but just received it. It is downloading the update. I am used to 6" readers and it looks huge.
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Old 09-08-2016, 12:01 PM   #75
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I have not received a shipping notice yet, but just received it. It is downloading the update. I am used to 6" readers and it looks huge.
What day did you order?
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