Ordered AURA ONE FROM kobo only! - Page 4

jscris · 09-07-2016, 03:49 PM

Quote:

Originally Posted by SCION

Voila! I file a claim with PayPal and get a tracking number a few minutes later. Ain't that somethin'. Shipped via FedEx; scheduled for delivery Friday morning.

What a coindicence!

Did you order the cover?

I paid with Visa and IIRC, the contract for merchants specifies that the item not be charged until it is shipping. You can prequalify, but not actually charge the item. Maybe the terms are different in Canada. Mine was, of course, charged the day of the order.

jackastor · 09-07-2016, 03:51 PM

Lol. I just got the same party line.

"
Response By Email (David L) (09/07/2016 03:39 PM)
Hello,

We have received your request for assistance with your order from Rakuten Kobo.

Your order (********) is currently in process. You will receive an automated email with your tracking information once it’s shipped.

Please allow 7 to 10 business days for delivery.

I am marking this ticket as closed. If you have any further questions or concerns, please reply back to this email and it will reopen the ticket."

Funny how they mark these tickets as closed but don't actually do anything or really provide an answer!

Guess I will wait and see..

Regards

Jack

SCION · 09-07-2016, 04:01 PM

Quote:

Originally Posted by jscris

What a coindicence!

Did you order the cover?

I paid with Visa and IIRC, the contract for merchants specifies that the item not be charged until it is shipping. You can prequalify, but not actually charge the item. Maybe the terms are different in Canada. Mine was, of course, charged the day of the order.

No, I didn't order the cover.

Also, the tracking number was provided in response to the open support ticket, not an automated shipment notification.

jscris · 09-07-2016, 04:10 PM

Quote:

Originally Posted by SCION

No, I didn't order the cover.

Also, the tracking number was provided in response to the open support ticket, not an automated shipment notification.

I have an open ticket through chat last Saturday. I wonder if anyone who ordered the cover from kobo has had their order shipped.

bookwurm70 · 09-07-2016, 04:22 PM

Quote:

Originally Posted by SCION

Voila! I file a claim with PayPal and get a tracking number a few minutes later. Ain't that somethin'. Shipped via FedEx; scheduled for delivery Friday morning.

Another thing to note is what shipping time they mentioned in your confirmation email.

Mine says it will ship in 7-10 business days. From Sept. 2nd, that puts me at Sept. 13th-16th.

So, if I don't get a shipped noticed by the 17th, then I can worry.

bookwurm70 · 09-07-2016, 04:24 PM

Quote:

Originally Posted by jackastor

Please allow 7 to 10 business days for delivery.

I think they are noting that your 7-10 days is not yet up.

I know we live in a world were we Amazon Prime and every ships instantly, but sometimes we just need to be patient.

jackastor · 09-07-2016, 04:40 PM

Quote:

Originally Posted by bookwurm70

I think they are noting that your 7-10 days is not yet up.

I know we live in a world were we Amazon Prime and every ships instantly, but sometimes we just need to be patient.

Perhaps, but I did pay for shipping and more importantly, 8 days have passed since placing my order.

regards

Jack

NightGoat · 09-08-2016, 06:57 AM

Do you need a Kobo account in order to use Kobo readers.
I don't plan on buying anything more from this company, not after this fiasco.
If I ever get this thing I plan on using it for sideload books only.

PeterT · 09-08-2016, 07:11 AM

I hate to say but anyone who has followed this forum in the past should have seen that Kobo and H/W orders have never been smooth; there always have been issues on seeing orders that have been placed, and receiving tracking info among others.

haydnfan · 09-08-2016, 08:11 AM

Quote:

Originally Posted by jackastor

Lol. I just got the same party line.

"
Response By Email (David L) (09/07/2016 03:39 PM)
Hello,

We have received your request for assistance with your order from Rakuten Kobo.

Your order (********) is currently in process. You will receive an automated email with your tracking information once it’s shipped.

Please allow 7 to 10 business days for delivery.

I am marking this ticket as closed. If you have any further questions or concerns, please reply back to this email and it will reopen the ticket."

Funny how they mark these tickets as closed but don't actually do anything or really provide an answer!

Guess I will wait and see..

Regards

Jack

I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!

Bookworm_Girl · 09-08-2016, 08:57 AM

No email from Kobo yet. However I can see from Fedex that my package has shipped.

For delivery next week.

Kobo has never been an organized company which is why I stopped buying books from them several years ago. I do have apprehensions about finally buying a Kobo reader and what the experience will be like. My ultimate frustration is that my shipment is arriving a week later than others who preordered after me.

jackastor · 09-08-2016, 08:59 AM

Quote:

Originally Posted by NightGoat

Do you need a Kobo account in order to use Kobo readers.
I don't plan on buying anything more from this company, not after this fiasco.
If I ever get this thing I plan on using it for sideload books only.

Nope. But to set up the reader you do have to open an account. I think there are ways around it. But once setup u can download however you want use whatever you want,, and never have to buy from kobo for books if you so choose. The book buying is quite painless.. And the hardware is really quite nice. It's just some things are well not sure how to say it, are just strange.. I think though in the grande scheme of things it's just that we the consumer want what we want instantly and damn anyone and anything that gets in our way!

Regards

Jack

jackastor · 09-08-2016, 09:00 AM

Quote:

Originally Posted by haydnfan

I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!

I am wondering if these reps are bots. Not real people

Kurt · 09-08-2016, 09:27 AM

wow
"chat" actually worked for you
never got a response other than "searching" with leaving the window up for almost an hour

more good news (for me anyway - and on my birthday)
after finding out a signature was required for delivery I found that FedEx allows electronic signature since I wouldn't be home tomorrow - cool
then received an additional notification from FedEx stating delivery would be today instead of tomorrow!

Quote:

Originally Posted by jscris

I have an open ticket through chat last Saturday. I wonder if anyone who ordered the cover from kobo has had their order shipped.

Stingo · 09-08-2016, 09:28 AM

I have to say, I love Kobo readers despite some minor faults. I prefer their flexibility over the Kindle. However, the quality of service versus Amazon is appalling. They should really consider that Kindle devices are not so different that customers won't use service as their basis of choice.

Still waiting for some response from Kobo on my order.

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09-07-2016, 03:51 PM	#47
jackastor Wizard Posts: 1,847 Karma: 3212428 Join Date: Jun 2011 Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini	Lol. I just got the same party line. " Response By Email (David L) (09/07/2016 03:39 PM) Hello, We have received your request for assistance with your order from Rakuten Kobo. Your order (********) is currently in process. You will receive an automated email with your tracking information once it’s shipped. Please allow 7 to 10 business days for delivery. I am marking this ticket as closed. If you have any further questions or concerns, please reply back to this email and it will reopen the ticket." Funny how they mark these tickets as closed but don't actually do anything or really provide an answer! Guess I will wait and see.. Regards Jack

09-08-2016, 06:57 AM	#53
NightGoat Connoisseur Posts: 92 Karma: 39190 Join Date: Aug 2010 Location: Grand Rapids, MI USA Device: Kindle Oasis, DXG, and Kobo Aura One	Do you need a Kobo account in order to use Kobo readers. I don't plan on buying anything more from this company, not after this fiasco. If I ever get this thing I plan on using it for sideload books only.

09-08-2016, 07:11 AM	#54
PeterT Grand Sorcerer Posts: 13,416 Karma: 78880114 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I hate to say but anyone who has followed this forum in the past should have seen that Kobo and H/W orders have never been smooth; there always have been issues on seeing orders that have been placed, and receiving tracking info among others.

09-08-2016, 08:57 AM	#56
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	No email from Kobo yet. However I can see from Fedex that my package has shipped. For delivery next week. Kobo has never been an organized company which is why I stopped buying books from them several years ago. I do have apprehensions about finally buying a Kobo reader and what the experience will be like. My ultimate frustration is that my shipment is arriving a week later than others who preordered after me.

09-08-2016, 09:28 AM	#60
Stingo Fanatic Posts: 581 Karma: 1334691 Join Date: Nov 2006 Location: Miami Device: KH2O, KPW2, KDXG, KPW1, K3, S505	I have to say, I love Kobo readers despite some minor faults. I prefer their flexibility over the Kindle. However, the quality of service versus Amazon is appalling. They should really consider that Kindle devices are not so different that customers won't use service as their basis of choice. Still waiting for some response from Kobo on my order.