Chapters/Indigo shipping to U.S. residents? - Page 2

Ripplinger · 11-28-2015, 06:20 PM

I'm pretty sure mine was scheduled to be delivered today, but my local Post Office dropped the ball. There's another package they have as well that I should have gotten on Friday and that still isn't even here.

But the good news is that with the additional VISA Checkout 10% discount, my total cost was $78.94.

Poodlemom1 · 11-28-2015, 06:27 PM

I had mine sent to my office. Hopefully I will get it Monday. Mine cost a little more...$80.03.

fbrII · 11-28-2015, 07:16 PM

Quote:

I can't wait to get my Kobo Glo HD. I'd be interested in you expanding on your thoughts/impressions on the Glo HD.

Well ..it was easy to set up and get registered. I had an existing Kobo account so that took all of about 5 minutes and my library about 400 books synched quickly. The battery was charged to about 50% so the first thing I did was charge it, which probably took about half or three quarters of an hour. If you have not had a Kobo before you will probably really like the ability to change font weights in order to increase contrast. The back light is great, a very small amount of shadowing, very compreable to my Voyage. The Voyage has a slightly whiter background but the resolution/sharpness of the fonts appears to be very much the same. If I had to give one an edge I would probably slightly favor the Voyage, but if you looked at both of them together you would never pay the additional premium for the Voyage unless it just was a matter of preference for the Amazon system. I use calibre to manage my library so it's not an issue for me. What it is better than the Voyage is the larger number of font choices and ability to fine tune the fonts.

If I have a slight complaint it's when side-loading a book you can run into a problem with the bottom margin not being consistent from page to page. I beleive I resolved this problem with the Kobo Glo, but it was a few years back and I don't recall what exactly I had to do. This problem does not seem to be an issue with any of the books I bought from Kobo.

All in all - I can say it has exceeded my expectations.

kleinbiker · 12-03-2015, 10:55 AM

Just got mine. Unfortunately it has a spot close to the center of the screen where the light is bleeding through. Now have to figure out the exchange process.

jackie_w · 12-03-2015, 02:16 PM

Quote:

Originally Posted by kleinbiker

Just got mine. Unfortunately it has a spot close to the center of the screen where the light is bleeding through. Now have to figure out the exchange process.

Before going to a lot of trouble, just make sure it actually is a hardware fault and not just a dried up tiny water droplet as these also display as tiny bright spots. They will disappear with a damp cloth.

cocopuff · 12-04-2015, 12:27 AM

The exchange process sucks you have to stay on top of them or they will tend to ignore you. You cannot return a kobo device to chapters unless you go to a physical store this is listed on their website in the fine print. Just contact kobo customer service they will get all your info and ask for pictures. Once that is done they will "escalate" it to the next level if there is a defect. I returned two aura h2os (the first replacement they sent me had the same defect) and had to make 2-3 calls to follow up on emails to get them to do anything. However once you speak to a competent person they will send you a device the next day. Hope this helps

kleinbiker · 12-04-2015, 10:51 AM

Unfortunately it is indeed a hardware fault, tried cleaning that area with some alcohol to no avail. I've had a similar issue with a Paperwhite though that happened because I dropped it.

Thanks for the info about the exchange process, not looking forward to this.

sabryna131 · 12-04-2015, 11:17 AM

Hi. I just went through the exchange process in oct. and it went very well. I went through the kobo website and email instead of phone process. I had lines develop on the glo hd that I got from chapters indigo. I explained the situation in an email and was never asked for pics although I had taken some just in case. I explained things in detail in the email and they sent me a request for the receipt for the purchase and I contacted chapters and they emailed me one. They then let me know that I was eligible for a replacement and they sent questions about the kobo i had and mailing address and such . And I also got a usa address to send the faulty ereader to. When I communicated with them I asked if I needed a replacement and was nonconfrontational with them and it was really an easy process. I had heard all the horror stories about kobo customer service too but the email process was easy. It might be worth a try.

robko · 12-04-2015, 05:12 PM

Quote:

Originally Posted by kleinbiker

Unfortunately it is indeed a hardware fault, tried cleaning that area with some alcohol to no avail. I've had a similar issue with a Paperwhite though that happened because I dropped it.

For future reference, I would avoid using alcohol in a scenario like this. The screen covering on almost all e-readers are PLASTIC and alcohol typically doesn't play well with plastics.

disconnected · 12-04-2015, 10:36 PM

I know there's fine print about having to go to a physical store to do a return but when I called to check before ordering my H2O last year they assured me that I could do a return by mail (or any reliable shipping service). I never had to test it because my H2O was (and still is) quite perfect.

JSWolf · 12-06-2015, 03:06 PM

I also called support and asked about returning via mail and I was also told I could. I've not tested this since my H2O have not needed to go back.

Ripplinger · 12-09-2015, 03:14 PM

Well I can vouch for their customer service being top notch. Through no fault of Chapters, the original package sent to me went through a bunch of stupid mistakes through the US Post Office. It finally ended up at a sorting facility in another zipcode in the city, and then said it had reached it's max holding time for pickup (not my zipcode, no delivery attempt, no notice) so was being returned to the sender (it was there all of 7 hours). I called Chapters last week about it, they immediately scheduled another one to be shipped before the return of the first one.

The original shipment made it back to them as far as Toronto, where that PO then sent it back to the US since it wasn't marked anywhere as "Return to sender" by the US PO. It finally arrived today, so I called Chapters again to explain, and after our laugh about the long tracking details where it bounced back and forth between countries, I was told to simply refuse the 2nd one when it comes. If someone accidentally signs for it, just write "return to sender" on the box and stick it in a mailbox. And done.

I was very impressed with their handling of the entire mess, again absolutely not their fault at all. The original label was correct and clear, not obscured or damaged in any way as to be unreadable. Just PO screwups. Stuff happens, but good customer service makes it bearable.

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11-28-2015, 06:20 PM	#16
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	I'm pretty sure mine was scheduled to be delivered today, but my local Post Office dropped the ball. There's another package they have as well that I should have gotten on Friday and that still isn't even here. But the good news is that with the additional VISA Checkout 10% discount, my total cost was $78.94.

11-28-2015, 06:27 PM	#17
Poodlemom1 Groupie Posts: 184 Karma: 1028568 Join Date: Nov 2009 Location: OK Device: Voyage, Oasis, Glow HD, Fire HD6, iPad Air 2, Mini 2	I had mine sent to my office. Hopefully I will get it Monday. Mine cost a little more...$80.03.

12-03-2015, 10:55 AM	#19
kleinbiker Member Posts: 12 Karma: 10 Join Date: Jun 2009 Device: Sony PRS-505	Just got mine. Unfortunately it has a spot close to the center of the screen where the light is bleeding through. Now have to figure out the exchange process.

12-04-2015, 12:27 AM	#21
cocopuff Connoisseur Posts: 50 Karma: 366520 Join Date: Aug 2015 Device: Nook Simpletouch Glowlight, Kobo Aura H2O	The exchange process sucks you have to stay on top of them or they will tend to ignore you. You cannot return a kobo device to chapters unless you go to a physical store this is listed on their website in the fine print. Just contact kobo customer service they will get all your info and ask for pictures. Once that is done they will "escalate" it to the next level if there is a defect. I returned two aura h2os (the first replacement they sent me had the same defect) and had to make 2-3 calls to follow up on emails to get them to do anything. However once you speak to a competent person they will send you a device the next day. Hope this helps

12-04-2015, 10:51 AM	#22
kleinbiker Member Posts: 12 Karma: 10 Join Date: Jun 2009 Device: Sony PRS-505	Unfortunately it is indeed a hardware fault, tried cleaning that area with some alcohol to no avail. I've had a similar issue with a Paperwhite though that happened because I dropped it. Thanks for the info about the exchange process, not looking forward to this.

12-04-2015, 11:17 AM	#23
sabryna131 Member Posts: 11 Karma: 10 Join Date: Jul 2013 Location: charleston,wv Device: nook stgl, nook hd+,pw1,pw2,kv,nookhd,aurahd,nook tab4	Hi. I just went through the exchange process in oct. and it went very well. I went through the kobo website and email instead of phone process. I had lines develop on the glo hd that I got from chapters indigo. I explained the situation in an email and was never asked for pics although I had taken some just in case. I explained things in detail in the email and they sent me a request for the receipt for the purchase and I contacted chapters and they emailed me one. They then let me know that I was eligible for a replacement and they sent questions about the kobo i had and mailing address and such . And I also got a usa address to send the faulty ereader to. When I communicated with them I asked if I needed a replacement and was nonconfrontational with them and it was really an easy process. I had heard all the horror stories about kobo customer service too but the email process was easy. It might be worth a try.

12-04-2015, 10:36 PM	#25
disconnected Fanatic Posts: 527 Karma: 4504715 Join Date: Sep 2006 Location: US Device: Kobo Forma, Libra, H2O2e2, Clara, Auras, Kindles, Nooks, Sony, iPAQ	I know there's fine print about having to go to a physical store to do a return but when I called to check before ordering my H2O last year they assured me that I could do a return by mail (or any reliable shipping service). I never had to test it because my H2O was (and still is) quite perfect.

12-06-2015, 03:06 PM	#26
JSWolf Resident Curmudgeon Posts: 79,757 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I also called support and asked about returning via mail and I was also told I could. I've not tested this since my H2O have not needed to go back.

12-09-2015, 03:14 PM	#27
Ripplinger 350 Hoarder Posts: 3,574 Karma: 8281267 Join Date: Dec 2010 Location: Midwest USA Device: Sony PRS-350, Kobo Glo & Glo HD, PW2	Well I can vouch for their customer service being top notch. Through no fault of Chapters, the original package sent to me went through a bunch of stupid mistakes through the US Post Office. It finally ended up at a sorting facility in another zipcode in the city, and then said it had reached it's max holding time for pickup (not my zipcode, no delivery attempt, no notice) so was being returned to the sender (it was there all of 7 hours). I called Chapters last week about it, they immediately scheduled another one to be shipped before the return of the first one. The original shipment made it back to them as far as Toronto, where that PO then sent it back to the US since it wasn't marked anywhere as "Return to sender" by the US PO. It finally arrived today, so I called Chapters again to explain, and after our laugh about the long tracking details where it bounced back and forth between countries, I was told to simply refuse the 2nd one when it comes. If someone accidentally signs for it, just write "return to sender" on the box and stick it in a mailbox. And done. I was very impressed with their handling of the entire mess, again absolutely not their fault at all. The original label was correct and clear, not obscured or damaged in any way as to be unreadable. Just PO screwups. Stuff happens, but good customer service makes it bearable.