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Old 11-06-2015, 11:38 AM   #166
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One issue is that Amazon is not taking into account how long the account has been open and how much has been purchased since the account has been open.
How do you know that they don't take that into account?
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Old 11-06-2015, 11:42 AM   #167
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One issue is that Amazon is not taking into account how long the account has been open and how much has been purchased since the account has been open. I Amazon did that, less accounts would be closed.
Source?
Can you prove this?
Or are you just doing FUD?
As I recall, the other one in this thread received a letter last year and a letter this year.
So obviously AMAZON does give multiple chances.

And as long as you give Amazon money please quit crapping where you eat.
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Old 11-06-2015, 11:49 AM   #168
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The "distance selling" regulations say that you're entitled to return it. They don't say that the retailer is obliged to carry on doing business with you after you do so. Your legal rights are not being infringed.
I would say thats spliting hairs, but then you and I disagree completely about this situation.
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Old 11-06-2015, 11:50 AM   #169
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How do you know that they don't take that into account?
I have no idea if its being taken into account but our account has been opened since 2001.
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Old 11-06-2015, 11:51 AM   #170
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I have no idea if its being taken into account but our account has been opened since 2001.
And your account hasn't been closed.
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Old 11-06-2015, 11:58 AM   #171
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And as long as you give Amazon money please quit crapping where you eat.
I am still buying from Amazon, but its low value items and mainly cheap ebooks, I am keeping a spreadsheet now and of the 29 paid orders since our letter (not including free ebooks) we have spent £90. Of that it was 8 physical orders only, the most expensive was the £18.50 case we made a mistake on which arrived today. And no we won't be returning it.

I've ever returned any ebooks or Audible audiobooks.

And talking on limits, Audible may offer an unlimited returns policy if you don't like the book (which I don't actually agree with btw) but its only two online you can return yourself, after that you have to go through Customer Services. So they are capable of setting limits and letting the customers know what those limits aere.
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Old 11-06-2015, 11:58 AM   #172
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And your account hasn't been closed.
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Old 11-06-2015, 12:02 PM   #173
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I've ever returned any ebooks or Audible audiobooks.
Didn't you say in a previous thread that you'd returned a number of cases for various devices?
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Old 11-06-2015, 12:04 PM   #174
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And your account hasn't been closed.
...and she's had two warning letters at that.

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Originally Posted by Josieb1 View Post
Under UK Law I am entitled to place an order online and return it within 14 days if its not suitable, paying my own return postage. We have placed 8 physical orders with Amazon since the 'letter', and all have been for low cost value and kept (of course).

Today we received a replacement ipad air case for hubby, a good make, logitech, we were very careful when selecting it, however we forgot to find out the weight. Yes our mistake, but now we have a £18.50 case which will simply go in the loft until we sell the Air and include it with it, we dare not return it as in our case one last return could be the return that gets our account closed.

So regardless of the law we can't return an online order we made a mistake with. Even though the law says we can.
"[V]ery careful when selecting it" was not sufficiently careful, apparently, especially given the circumstances. But I agree that having ordered it, it's probably best to eat the purchase. However, that doesn't mean you can't return it, it means you choose not to.
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Old 11-06-2015, 12:05 PM   #175
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May not be closed but living under the cloud or threat of being closed cant be fun.
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Old 11-06-2015, 12:06 PM   #176
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Didn't you say in a previous thread that you'd returned a number of cases for various devices?
Yes she did.
Oh and Josieb1, £90 is not a small amount of money to most people.
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Old 11-06-2015, 12:09 PM   #177
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Yes she did.
Oh and Josieb1, £90 is not a small amount of money to most people.
Cumulative cost != 1 expensive item
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Old 11-06-2015, 12:14 PM   #178
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It's well-known here at MR that when Amazon close an account, they also close all accounts they consider to be "related". Ie using the same credit card, living at the same address, etc. No new information here.
Yes I know Harry, I can understand same credit card , but not same address. This doesn't seem fair to me. Why should family members all be treated the same. We are individuals aren't we? I think many people who are not on MR would be surprised to hear about this. I just don't think it's gotten enough attention here in the US. anyway.
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Old 11-06-2015, 12:15 PM   #179
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Cumulative cost != 1 expensive item
Anecdotal evidence, of course, but photography is a long-standing hobby of mine, and over the years I've bought quite a number of pretty expensive (as in well over £1000) photographic items from Amazon. I've returned two such items to them, a camera which was faulty, and a lens which I was dissatisfied with the image quality of, and had no issues as a result. That would suggest that Amazon do take one's buying record (as in the fact that I've bought far more than I've returned) into account when judging whether or not returns are problematic.
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Old 11-06-2015, 12:17 PM   #180
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Hey HarryT,
Since you are in the UK can you answer me a question.
Is there a law that says people have to buy stuff at Amazon?
@eschwartz, on the cumulative that is like saying one cigarette is only a quarter. Those quarters add up fast. So yes, she may be only buying low cost items but it still adds up. And puts money in Amazon's pocket.
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