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#91 | |
Zealot
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Karma: 176306
Join Date: Oct 2013
Device: none
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Quote:
Looking forward to the BBC show. |
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#92 |
Grand Sorcerer
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Karma: 203720150
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
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#93 |
Wizard
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Karma: 8059866
Join Date: Oct 2007
Location: Canada
Device: Kobo H2O / Aura HD / Glo / iPad3
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If they refund the purchase costs of all the media they sold to the customer they wouldn't be expected to, however they sold the electronic media including those services and in some instances requiring those services. If Amazon unilaterally terminates access to the media and doesn't allow the customer a satisfactory explanation why, I think they've earned the criticism. If they want to unilaterally decide not to accept sales transactions going forward that's fine but it shouldn't penalize past purchases.
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#94 | |
Ex-Helpdesk Junkie
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Karma: 85400180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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Quote:
... unless they want the criticism that will follow. And if they decide that their customer-centric policy (with the end goal of making, rather than losing, money) entails silencing that criticism -- by ensuring continued access -- then it would be a tautology to say that they will make that call. ![]() As for whether they can... ... why not? I still haven't heard a good reason. I have heard a lot of people not being clear about which one they are referring to. |
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#95 |
You kids get off my lawn!
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Karma: 73492664
Join Date: Aug 2007
Location: Columbus, Ohio
Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of
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For what it's worth, Amazon does have other options beyond simply blowing off requests for explanations. They'll cost them money, so as DiapDialer has implied, they have to decide the good-will PR benefit would ultimately aid their bottom line.
They could create a switch that allows them or the user to create a digital-only account, for example. We here all know it's really an illusion (thank you, Apprentice Alf and loves Cabbages and any others who keep things going over there), but most Amazon ebook/MP3/audiobook/video customers are assuming that as long as Amazon/Audible is open, they'll have access to their digital "purchases". Or, they could completely separate their digital services from their physical goods. This is opposite to the direction they seem to be heading (I won't be surprised if Audible is eventually subsumed into the Amazon website entirely). But it is an option. I suspect, however, any kind of special protection of the digital access won't happen until and unless enough consumers make a stink about it. As with many folks here, I've purchased ebooks for over a decade now. I've lost access to libraries when companies went out of business. But with a company the size of Amazon now (not the Amazon that closed down its LIT and PDF business back before Kindle days), I think there would be a huge noise if access to all those books was lost. |
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#96 | |
Member Retired
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Karma: 11721895
Join Date: Nov 2010
Device: Nook STR (rooted) & Sony T2
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#97 |
Wizard
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Karma: 30548723
Join Date: Dec 2006
Location: Singapore
Device: Boyue
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Yes I have heard of people getting accounts blocked because another account that was blocked had the same address.
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#98 | |
I ♥ Calibre
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Karma: 5678911
Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
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Quote:
People might have reservations about Amazon, but not being able to shop from them at all must be quite a limitation for most. |
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#99 |
doofus
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Karma: 13089041
Join Date: Sep 2010
Device: Kobo Libra 2, Kindle Voyage
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I'm about to test Amazon's "free return" policy on apparel by returning two pairs of shoes. They're skechers walking shoes similar but not identical to a pair I bought before but is no longer made. These new ones don't feel as good or fit as well.
This thread is making me a little nervous lol. I'm doubly wary because I used my brother's prime account for the free shipping and he's not going to be happy if he gets a letter ![]() |
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#100 | |
Just a Yellow Smiley.
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Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Quote:
The people that get letters tend to have at least double digit returns. And the letter says please watch your returns. |
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#101 |
Guru
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Karma: 4837659
Join Date: Aug 2009
Location: San Angelo Texas
Device: Samsung Galaxy tab
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I'm about to return something, but I ordered purple, the box says purple, but the flowers can in no way be interpreted as purple. They are blue. Not even a purplish shade of blue but a bright blue.
I'm not worried at all about the return. |
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#102 |
Groupie
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Karma: 3039394
Join Date: Mar 2014
Device: Nook Glowlight
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I think you really have to abuse the return policy to get booted. I probably have returned a couple hundred dollars worth of stuff in the past couple years and I've never gotten any kind of notice. Then again, I buy almost everything from Amazon, so I imagine they look at how much is being spent vs returned when they make a decision to ban an account.
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#103 | |
Grand Sorcerer
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Karma: 78876004
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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I wonder if this group might be able to get anything?
The Retail Ombudsman http://www.telegraph.co.uk/finance/p...h-a-catch.html Quote:
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#104 | |
Grand Sorcerer
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Karma: 78876004
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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Also in the UK I see there is a new Consumer Rights Act.
https://www.theretailombudsman.org.u...-act-cra-2015/ Quote:
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#105 | |
I ♥ Calibre
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Karma: 5678911
Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
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