Amazon Kindle won't start

MrEskorpion · 03-03-2015, 10:41 PM

Hi everyone, just I get this Kindle last november and for 2 month was in my stand night, and now I put charger on it and Just the light is on and it won't start, I try hold the power button 20 30 and more seconds and nothing happen.

So I was wondering any way to fix the start up via Usb and external software?
BTW I take out battery and It does not work too.

just the screen with Kindle and the treee and light on....but never load the OS..

Help please...

Thanks guys.

loco · 03-04-2015, 05:24 AM

please try holding the power button for a minute. it should solve the problem.if not, then you should contact customer support

patrickt · 03-04-2015, 07:27 AM

Did you say you took the battery out?

HarryT · 03-04-2015, 11:23 AM

First thing to do is to leave it connected to a wall charger overnight, and see if that helps. If it doesn't, then as advised, I'd suggest contacting Kindle CS. If you only bought it in November, it will still be under warranty.

eschwartz · 03-04-2015, 12:14 PM

Quote:

Originally Posted by HarryT

First thing to do is to leave it connected to a wall charger overnight, and see if that helps. If it doesn't, then as advised, I'd suggest contacting Kindle CS. If you only bought it in November, it will still be under warranty.

Replacing under warranty is a much better option than trying to fix yourself using hardware modifications (since I assume it isn't jailbroken with Rescue Pack etc. installed).

Shopaholic · 03-04-2015, 12:16 PM

Quote:

Originally Posted by MrEskorpion

BTW I take out battery and It does not work too.

Um...I think you're SOL after you've taken the battery out. I could be wrong, but I don't think customer service will help you after you've done that.

Dr. Drib · 03-04-2015, 01:07 PM

Quote:

Originally Posted by MrEskorpion

Hi everyone, just I get this Kindle last november and for 2 month was in my stand night, and now I put charger on it and Just the light is on and it won't start, I try hold the power button 20 30 and more seconds and nothing happen.

So I was wondering any way to fix the start up via Usb and external software?
BTW I take out battery and It does not work too.

just the screen with Kindle and the treee and light on....but never load the OS..

Help please...

Thanks guys.

You took out the battery???!!!!

You just voided your warranty - if you took out the battery.

HarryT · 03-04-2015, 01:14 PM

Quote:

Originally Posted by Dr. Drib

You took out the battery???!!!!

You just voided your warranty.

... particularly if you have the basic Kindle, where the battery is firmly glued in place. It's impossible to remove the battery from it without leaving ample evidence of your actions, unfortunately. The PW and Voyage, by comparison, don't have a glued-in battery.

JohnnyBook · 03-04-2015, 06:59 PM

One other option you might try is to plug your kindle into your computer with a usb cable.

I dropped my K4NT a few months ago (12" fall) and somehow it damaged the power button. (button no longer functions).

BUT, I discovered that when I plug my kindle into my computer, it switches to "USB Drive Mode" and "wakes up" then unplug and its back to reading mode (as if I had pushed the power button) and I can read until the next time it "falls asleep" from inactivity.

(I am overseas, and the shipping costs to have returned it for warrantied repair would cost almost as much as a new one. So I will wait until I return to USA to send it for repairs)

MrEskorpion · 03-04-2015, 09:31 PM

I'm disapointed with this freaking Kindle, No software to restore to factory from USB to computer? I download a Kindle PC application and I see my books on it, but no option to reset....

It was charging for 2 hours and then never turn on.
4 led on screen turn on, but OS...won't... I take out the battery it has 3 screw and the plastic screen cover with my hot air soldering station, was easy to pull it out...

Ok guys thank you for time.

eschwartz · 03-05-2015, 12:14 AM

Well, yes -- Amazon expects you to return it under warranty. This is not unexpected in the field of consumer technology.

Brazen_NL · 03-05-2015, 03:41 AM

No matter how good a company's reputation, failure's do happen. Irritating, but, such is life. Always give them a chance to straighten things out ...

Fbone · 03-05-2015, 03:05 PM

I get the impression MrEskorpion is from a country where mailing a Kindle back to Amazon may not be convenient.

Barbara1955 · 03-05-2015, 03:38 PM

You used Hot Air on it? You Melted the insides!! You KILLED it!

Why did you even Open it or Consider removing the Battery?

Dr. Drib · 03-05-2015, 06:06 PM

Quote:

Originally Posted by MrEskorpion

I'm disapointed with this freaking Kindle, No software to restore to factory from USB to computer? I download a Kindle PC application and I see my books on it, but no option to reset....

It was charging for 2 hours and then never turn on.
4 led on screen turn on, but OS...won't... I take out the battery it has 3 screw and the plastic screen cover with my hot air soldering station, was easy to pull it out...

Ok guys thank you for time.

It sounds as if you destroyed your own Kindle!

Why, oh why, did you take the battery out?!

Amazon is very understanding about its products that fail (sometimes even those products that are out of warranty).

If you bought this new in November, it still would have been under warranty!

I'm going to repeat that:

If you bought this new in November, it still would have been under warranty!

Now you have zero negotiating room for some kind of replacement.

03-03-2015, 10:41 PM	#1
MrEskorpion Junior Member Posts: 2 Karma: 10 Join Date: Mar 2015 Device: Amazon Kindle	Amazon Kindle won't start Hi everyone, just I get this Kindle last november and for 2 month was in my stand night, and now I put charger on it and Just the light is on and it won't start, I try hold the power button 20 30 and more seconds and nothing happen. So I was wondering any way to fix the start up via Usb and external software? BTW I take out battery and It does not work too. just the screen with Kindle and the treee and light on....but never load the OS.. Help please... Thanks guys.

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03-04-2015, 05:24 AM	#2
loco Connoisseur Posts: 97 Karma: 28606 Join Date: Mar 2015 Location: India Device: PW2	please try holding the power button for a minute. it should solve the problem.if not, then you should contact customer support

03-04-2015, 07:27 AM	#3
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Did you say you took the battery out?

03-04-2015, 11:23 AM	#4
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	First thing to do is to leave it connected to a wall charger overnight, and see if that helps. If it doesn't, then as advised, I'd suggest contacting Kindle CS. If you only bought it in November, it will still be under warranty.

03-04-2015, 06:59 PM	#9
JohnnyBook Addict Posts: 209 Karma: 126824 Join Date: Dec 2008 Location: Out There Device: K3 W/3G (Fixed screen!) & Paperwhite Wifi	One other option you might try is to plug your kindle into your computer with a usb cable. I dropped my K4NT a few months ago (12" fall) and somehow it damaged the power button. (button no longer functions). BUT, I discovered that when I plug my kindle into my computer, it switches to "USB Drive Mode" and "wakes up" then unplug and its back to reading mode (as if I had pushed the power button) and I can read until the next time it "falls asleep" from inactivity. (I am overseas, and the shipping costs to have returned it for warrantied repair would cost almost as much as a new one. So I will wait until I return to USA to send it for repairs)

03-04-2015, 09:31 PM	#10
MrEskorpion Junior Member Posts: 2 Karma: 10 Join Date: Mar 2015 Device: Amazon Kindle	I'm disapointed with this freaking Kindle, No software to restore to factory from USB to computer? I download a Kindle PC application and I see my books on it, but no option to reset.... It was charging for 2 hours and then never turn on. 4 led on screen turn on, but OS...won't... I take out the battery it has 3 screw and the plastic screen cover with my hot air soldering station, was easy to pull it out... Ok guys thank you for time.

03-05-2015, 12:14 AM	#11
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Well, yes -- Amazon expects you to return it under warranty. This is not unexpected in the field of consumer technology.

03-05-2015, 03:41 AM	#12
Brazen_NL Slobbering Dog Posts: 454 Karma: 2522512 Join Date: Feb 2015 Location: NL Device: Kindle PW2/iPad/iPhone	No matter how good a company's reputation, failure's do happen. Irritating, but, such is life. Always give them a chance to straighten things out ...

03-05-2015, 03:05 PM	#13
Fbone Is that a sandwich? Posts: 8,318 Karma: 103930826 Join Date: Jun 2010 Device: Nook Glowlight Plus	I get the impression MrEskorpion is from a country where mailing a Kindle back to Amazon may not be convenient.

03-05-2015, 03:38 PM	#14
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	You used Hot Air on it? You Melted the insides!! You KILLED it! Why did you even Open it or Consider removing the Battery?