Get Application Error when I try to go into the Kindle Store on my Paperwhite

Scrapaddict · 02-22-2015, 11:23 AM

I have a Kindle Paperwhite. When I try to go into the store on the device I get an Application Error. I am connected to my wireless internet on the device and if I down load a book through Amazon on my laptop it will download onto my Paperwhite when I go into it the next time. I used to be able to search and download books right from the device. Why can't I do that now? Anyone else have this problem?

HarryT · 02-22-2015, 11:26 AM

You've presumably tried rebooting your Kindle?

Scrapaddict · 02-22-2015, 11:27 AM

Yes I have.

HarryT · 02-22-2015, 11:29 AM

In that case I'd suggest contacting Kindle Customer Service. They are very helpful.

Scrapaddict · 02-22-2015, 11:40 AM

Thank you I will try that.

eschwartz · 02-22-2015, 03:26 PM

Doing a factory reset might fix it, if a plain reboot didn't.

02-22-2015, 11:23 AM	#1
Scrapaddict Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: Paperwhite	Get Application Error when I try to go into the Kindle Store on my Paperwhite I have a Kindle Paperwhite. When I try to go into the store on the device I get an Application Error. I am connected to my wireless internet on the device and if I down load a book through Amazon on my laptop it will download onto my Paperwhite when I go into it the next time. I used to be able to search and download books right from the device. Why can't I do that now? Anyone else have this problem?

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02-22-2015, 11:26 AM	#2
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You've presumably tried rebooting your Kindle?

02-22-2015, 11:27 AM	#3
Scrapaddict Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: Paperwhite	Yes I have.

02-22-2015, 11:29 AM	#4
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	In that case I'd suggest contacting Kindle Customer Service. They are very helpful.

02-22-2015, 11:40 AM	#5
Scrapaddict Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: Paperwhite	Thank you I will try that.

02-22-2015, 03:26 PM	#6
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Doing a factory reset might fix it, if a plain reboot didn't.