M96- stylus does not work

[qwerton]

Hello everyone!

I just received Onyx Boox m96. The problem is that the stylus does not respond to presses in all situations.
What am I supposed to do?
May I ask you for any suggestions?

thank you

[eb00ker]

Originally Posted by qwerton

Hello everyone!

I just received Onyx Boox m96. The problem is that the stylus does not respond to presses in all situations.
What am I supposed to do?
May I ask you for any suggestions?

thank you

Contact your product vendor.

[japinder]

Originally Posted by qwerton

Hello everyone!

I just received Onyx Boox m96. The problem is that the stylus does not respond to presses in all situations.
What am I supposed to do?
May I ask you for any suggestions?

thank you

..."all situations"...? Not a very descriptive piece of information.

If it doesn't work 1 out of 10 times, its not too bad. To me it might happen something like 1 in 20, maybe less, maybe more. It might be the touch has registered but the device/app itself is slow. You need to troubleshoot & try to find it out whether it happens in all app, or only in a particular one etc.

It is doesn't work 9 times out of 10, then you need to get it fixed. Try a re-calibration, or if it doesn't help, either get the stylus replaced, or the screen, or both.

Jp

[lskoniec]

I had a similar problem. The stylus was working ok, and then all of sudden it just stopped responding for a moment. Those hiccups were very annoying especially that they seemed to be unpredictable.

Then I found that the stylus stops responding only in a very specific situation: when I keep the stylus near the screen (but do not touch it) for a few seconds. Now I'm just avoiding doing this and have no problem with stylus even in long reviewing or taking notes sessions.

[qwerton]

Thank you all for your replies.
problem resolved by charging the battery above 90%.

I think it was a mistake to buy from the polish store.it seems that the device is not new.now I have a problem with the battery.it lasts for only 8 hours.not 8 weeks.

I paid $72 tax and if I returned it ,I will pay $100 .

[Redback911]

Hmmmmm. Encountering the same initial issue with the stylus (does not work) with my brand (today) new M96. Scanning the short user guide there is no mention of a stylus calibration required. A reset makes no difference. I guess I will have to fully charge (currently at 60%) and try again.

[Redback911]

Power seems to be around 95% so I tried again to use the stylus. No luck. I powered off and on. Again, no luck. Then went to:

Settings\About

To check the settings/firmware. To me it looks like the screen is not displaying correctly, some text is clear, while other info is not:

[Image violates guidelines for size - MODERATOR]

After enabling wifi I tried a "Cloud Update" but it says no new packages are available.