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Old 10-18-2014, 09:23 PM   #331
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I never read my kindle with my glasses on. Why ruin the smoothness of the letters and the evenness of the screen?
I don't read with my glasses on, either. I'd have to hold the kindle farther away than my arms can reach.
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Old 10-18-2014, 10:17 PM   #332
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I love Amazon, and practically live my life there, but when I called during normal business hours PST, asked for and got a US rep on, she was like "meh, so?". I told her nicely what was going on and she didn't even care. Period. I didn't even get an email from her to get feedback, and that's a good thing. Her response, in addition to my PW1 issues, is what made me look seriously at Kobos this time around. I'm still kinda stunned by her response.
Wow. Even in Canada, I didn't get service that bad. I'd have complained to a supervisor. Even if she thinks you're wrong, their official policy is to deal with returns promptly if you're not happy.
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Old 10-19-2014, 03:18 AM   #333
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I don't read with my glasses on, either. I'd have to hold the kindle farther away than my arms can reach.
I never read physical books with my glasses on either so that's default mode for Kindle, iPad, iPhone, (hand sewing) etc. it's either that or reading glasses on top of my varifocal glasses - it's a running battle with the optometrist that the "reading" portion is never corrected well enough for any such thing.
Last edited by dublincheri; 10-19-2014 at 05:37 AM.
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Old 10-19-2014, 11:55 AM   #334
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I got a H20 today, it's perfect this time
Awesome, Josie! Are you still getting a Voyage? If yes, I can't wait to see your comparison pics. I saw the ones with your PW and the PW seems to have a bit darker fonts in the pictures. Now I have font envy!

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I am sure he had people beginning to doubt themselves at some point!
For sure!

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Originally Posted by pghaworth View Post

I love Amazon, and practically live my life there, but when I called during normal business hours PST, asked for and got a US rep on, she was like "meh, so?". I told her nicely what was going on and she didn't even care. Period. I didn't even get an email from her to get feedback, and that's a good thing. Her response, in addition to my PW1 issues, is what made me look seriously at Kobos this time around. I'm still kinda stunned by her response.
With one of my first PW1s, I ended up in India. I recall being on the phone with them for almost 2 hours, being thrown around between different reps. I don't even remember what the issue was any more, but it was a very nasty experience. Luckily, this was the only time, and service has been top notch every other time. I posted about it somewhere in one of the PW1 threads.

BTW, I did not know you can request to speak to a US rep.
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Old 10-19-2014, 11:59 AM   #335
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Awesome, Josie! Are you still getting a Voyage? If yes, I can't wait to see your comparison pics. I saw the ones with your PW and the PW seems to have a bit darker fonts in the pictures. Now I have font envy!
I'm still planning on getting the Voyage, whether I keep it depends on how much better it is than the PW2
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Old 10-19-2014, 12:18 PM   #336
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I'm still planning on getting the Voyage, whether I keep it depends on how much better it is than the PW2
Awesome, looking forward to your impressions and pic *hint*
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Old 10-19-2014, 12:29 PM   #337
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I'm still planning on getting the Voyage, whether I keep it depends on how much better it is than the PW2
If it's not a lot better than the PW 1, I don't think I'm upgrading. I was going for more of a storage bump given their sales of graphic novels in the Kindle Store, and downloading that on 3G is painful.

One reason I got a Kobo to begin with, on top of Amazon.ca not having opened back then... AND geographical restrictions on Kindle books being rather right until 2011 or so.
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Old 10-19-2014, 12:33 PM   #338
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Awesome, looking forward to your impressions and pic *hint*
I'll be happy to provide pics but they don't ship in the UK until the 4th November
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Old 10-19-2014, 12:51 PM   #339
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I'll be happy to provide pics but they don't ship in the UK until the 4th November
They don't even have a date for Canada. That's... pretty typical for Amazon.
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Old 10-19-2014, 06:07 PM   #340
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I'd have complained to a supervisor.
I thought about it, but given how long I've had it (bought in May 2013), decided to just let it go. I wasn't expecting a new device, but thought she might have at least offered a discount of some sort - customer satisfaction kind of thing. That's why I was so stunned. I have never before had less than stellar CS from Amazon.
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Old 10-19-2014, 06:11 PM   #341
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I did not know you can request to speak to a US rep.
I have very bad hearing and strong accents tend to be challenging over the phone. If it's not important and I can understand okay then I try to get through it - something quick - but I knew this was going to require explaining and back and forth so thought it was a better idea. Hah!
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Old 10-19-2014, 09:02 PM   #342
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I thought about it, but given how long I've had it (bought in May 2013), decided to just let it go. I wasn't expecting a new device, but thought she might have at least offered a discount of some sort - customer satisfaction kind of thing. That's why I was so stunned. I have never before had less than stellar CS from Amazon.
Shucks, that's only about 18 months old. My daughter's K3 (broken screen) was about 2.5 years old when I called Amazon and inquired about repair/replacement options. Amazon offered me a discounted (refurb) PW1 and I took it (I think this was before the PW2 came out). The refurb PW1 came with issues so they replaced it with a new one.

I've had several issues with things I've bought from Amazon. The most recent being an air compressor that arrived with shipping damage... twice. Finally, the 3rd one came without issue. But Amazon tried to refund my initial purchase price until I called and explained that I'd actually received an acceptable undamaged unit rather than a return for refund.

That's the 2nd time I've had to call about a return for replacement where Amazon tried to refund my money by accident. Hey, I like a deal as much as anyone else, but I was surprised that their system would allow mistakes like that to pass though.
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Old 10-19-2014, 10:55 PM   #343
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I have very bad hearing and strong accents tend to be challenging over the phone. If it's not important and I can understand okay then I try to get through it - something quick - but I knew this was going to require explaining and back and forth so thought it was a better idea. Hah!
I have a hard time with accents as well, because I am not a native English speaker, so that's good to know. During the PW1 returns merrygoround, I also found that overseas call centers employees seem to have less decision making power that their US counterparts, which can make the call longer and possibly more frustrating. For example, a US employee would send a replacement right away, an overseas employee would quote the back-order date and expect you to sit on a non functional device for weeks. My first one was DOA, and that call was extremely frustrating.
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Old 10-20-2014, 08:16 AM   #344
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That's the 2nd time I've had to call about a return for replacement where Amazon tried to refund my money by accident. Hey, I like a deal as much as anyone else, but I was surprised that their system would allow mistakes like that to pass though.
They appear to be quite good at doing this, I could easily have got my PW2 for nothing because when I asked for a replacement for it, they only charged me for the original order, but then refunded it to me when I returned the 'faulty' model. I had to contact them to point out that they had in fact still provided me with a PW.
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