Order Problems - Page 2

ctjalsma · 10-14-2014, 04:37 PM

Just to close the loop, my H2O arrived today, so 7 days since placing the order. Can't argue with that. But still no shipment email, so I guess they just don't do those.

Unit is in great condition, by the way, and I love the screen, like it better than my (dearly departed) HD.

LovesEBooks · 10-14-2014, 10:17 PM

Ordered mine today around 12:30 PM. I'm hoping to only have a 7 day wait! Thankfully Canada's Thanksgiving was yesterday so I don't think I have any holidays to hold me up!

BuzzB · 10-18-2014, 02:59 AM

Update...the Aura arrived over 24 hours ago at a USPS station just 50 miles from where I live. It still sits there.

It took the USPS four days to move the package 750 miles. I wonder how long it will take them to move it the last 50.

And it was shipped Priority Mail International.

It's been 10 days since I ordered. Kobo shipped within 2 days. Canada Post got it into the U.S. in two days. The real problem is with the USPS. Six days and counting for a Priority Mail package to go 800 miles.

Why would a company like Kobo not use an efficient service like UPS or Fedex and rely on the pathetic USPS?

LovesEBooks · 10-18-2014, 09:11 AM

I called Kobo Thursday hoping to get a tracking number but now I'm really confused. The guy gave me a tracking number for FedEx. It was picked up in Hong Kong and the final delivery address is Memphis TN. Not where I live. Plus the package says it weighs 51 lbs. That's a lot of Kobo in one package. I'm thinking I'll call back this afternoon and see what's up. Normally I wouldn't bother but it's a tight return policy because I'm in the US AND because FedEx has a problem delivering to my P.O. Box even though it is allowed when you use the P.O.s street address.

I try to avoid USPS if I can. Slow delivery times!!

robko · 10-18-2014, 12:32 PM

Quote:

Originally Posted by LovesEBooks

I called Kobo Thursday hoping to get a tracking number but now I'm really confused. The guy gave me a tracking number for FedEx. It was picked up in Hong Kong and the final delivery address is Memphis TN. Not where I live. Plus the package says it weighs 51 lbs. That's a lot of Kobo in one package. I'm thinking I'll call back this afternoon and see what's up. Normally I wouldn't bother but it's a tight return policy because I'm in the US AND because FedEx has a problem delivering to my P.O. Box even though it is allowed when you use the P.O.s street address.

I try to avoid USPS if I can. Slow delivery times!!

That does seem kind of whacked (especially the 51 lbs -- they must have a lot of packaging to prevent damage

). Sounds like you didn't get a proper tracking number. Having said that, IIRC there has been devices shipped from Hong Kong before when people had ordered a Kobo official case and a device, so it's possible that's where it's coming from.

LovesEBooks · 10-18-2014, 04:09 PM

Quote:

Originally Posted by robko

That does seem kind of whacked (especially the 51 lbs -- they must have a lot of packaging to prevent damage

). Sounds like you didn't get a proper tracking number. Having said that, IIRC there has been devices shipped from Hong Kong before when people had ordered a Kobo official case and a device, so it's possible that's where it's coming from.

It is whacked. I called Kobo back to verify and they reiterated it was the correct tracking number. I called FedEx and they were like no. It appears that it IS indeed a large shipment of Kobo merchandise to be parceled out here in the states. At this point I have no idea who is really shipping the device but based on other people's experience, I should have it by Wednesday. If it isn't here by Friday I'll do some more digging.

As long as it gets here, and is a good working device, I have no problems.

BuzzB · 10-18-2014, 05:40 PM

My device arrived about a half hour ago.

Now I see horizontal shadow lines on the screen. I hope they go away but I have a feeling the late arrival is an omen of things to come.

robko · 10-18-2014, 06:16 PM

Quote:

Originally Posted by LovesEBooks

It appears that it IS indeed a large shipment of Kobo merchandise to be parceled out here in the states.

Are you sure you didn't accidentally order more than (like maybe 50 or 60?)??

LovesEBooks · 10-18-2014, 08:42 PM

Quote:

Originally Posted by robko

Are you sure you didn't accidentally order more than (like maybe 50 or 60?)??

If so that will be one heck of a deal! I was only charged for one.

Josieb1 · 10-19-2014, 01:35 PM

Quote:

Originally Posted by BuzzB

My device arrived about a half hour ago.

Now I see horizontal shadow lines on the screen. I hope they go away but I have a feeling the late arrival is an omen of things to come.

Oh dear

Give the screen a good clean and make sure you capture the problem in pictures in case you need to go back to kobo for a replacement.

BuzzB · 10-19-2014, 03:46 PM

I also had battery drainage problems, no browser, and unable to connect to wifi.

I called customer service and they suggested I let the device charge for a few hours then do a factory reset.

It worked. Everything is now fine.

Josieb1 · 10-19-2014, 04:46 PM

Quote:

Originally Posted by BuzzB

I also had battery drainage problems, no browser, and unable to connect to wifi.

I called customer service and they suggested I let the device charge for a few hours then do a factory reset.

It worked. Everything is now fine.

Great news

LovesEBooks · 10-20-2014, 11:18 PM

My Kobo Aura H2O was delivered Saturday to my P.O. Box and it sat there until this morning! I haven't had the best of luck with Kobo in the past but this one came in, great screen, wifi actually works and it appears to be a go. I'm working on getting all of my ebooks on the thing now and that is taking some time. I didn't plan on having it until Wednesday.

I can't wait to actually be able to read on the it!

10-18-2014, 02:59 AM	#18
BuzzB Enthusiast Posts: 37 Karma: 10 Join Date: Apr 2012 Device: Nook Simple Touch, Kobo Aura, Kindle Touch	Update...the Aura arrived over 24 hours ago at a USPS station just 50 miles from where I live. It still sits there. It took the USPS four days to move the package 750 miles. I wonder how long it will take them to move it the last 50. And it was shipped Priority Mail International. It's been 10 days since I ordered. Kobo shipped within 2 days. Canada Post got it into the U.S. in two days. The real problem is with the USPS. Six days and counting for a Priority Mail package to go 800 miles. Why would a company like Kobo not use an efficient service like UPS or Fedex and rely on the pathetic USPS? Last edited by BuzzB; 10-18-2014 at 04:42 AM.

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10-14-2014, 04:37 PM	#16
ctjalsma Junior Member Posts: 9 Karma: 10 Join Date: Nov 2013 Location: Indianola, WA Device: Aura H2O, iphone 5s, iPad Air 2	Just to close the loop, my H2O arrived today, so 7 days since placing the order. Can't argue with that. But still no shipment email, so I guess they just don't do those. Unit is in great condition, by the way, and I love the screen, like it better than my (dearly departed) HD.

10-14-2014, 10:17 PM	#17
LovesEBooks Member Posts: 18 Karma: 100000 Join Date: Oct 2014 Device: Kindle Voyage	Ordered mine today around 12:30 PM. I'm hoping to only have a 7 day wait! Thankfully Canada's Thanksgiving was yesterday so I don't think I have any holidays to hold me up!

10-18-2014, 09:11 AM	#19
LovesEBooks Member Posts: 18 Karma: 100000 Join Date: Oct 2014 Device: Kindle Voyage	I called Kobo Thursday hoping to get a tracking number but now I'm really confused. The guy gave me a tracking number for FedEx. It was picked up in Hong Kong and the final delivery address is Memphis TN. Not where I live. Plus the package says it weighs 51 lbs. That's a lot of Kobo in one package. I'm thinking I'll call back this afternoon and see what's up. Normally I wouldn't bother but it's a tight return policy because I'm in the US AND because FedEx has a problem delivering to my P.O. Box even though it is allowed when you use the P.O.s street address. I try to avoid USPS if I can. Slow delivery times!!

10-18-2014, 05:40 PM	#22
BuzzB Enthusiast Posts: 37 Karma: 10 Join Date: Apr 2012 Device: Nook Simple Touch, Kobo Aura, Kindle Touch	My device arrived about a half hour ago. Now I see horizontal shadow lines on the screen. I hope they go away but I have a feeling the late arrival is an omen of things to come.

10-19-2014, 03:46 PM	#26
BuzzB Enthusiast Posts: 37 Karma: 10 Join Date: Apr 2012 Device: Nook Simple Touch, Kobo Aura, Kindle Touch	I also had battery drainage problems, no browser, and unable to connect to wifi. I called customer service and they suggested I let the device charge for a few hours then do a factory reset. It worked. Everything is now fine.

10-20-2014, 11:18 PM	#28
LovesEBooks Member Posts: 18 Karma: 100000 Join Date: Oct 2014 Device: Kindle Voyage	My Kobo Aura H2O was delivered Saturday to my P.O. Box and it sat there until this morning! I haven't had the best of luck with Kobo in the past but this one came in, great screen, wifi actually works and it appears to be a go. I'm working on getting all of my ebooks on the thing now and that is taking some time. I didn't plan on having it until Wednesday. I can't wait to actually be able to read on the it!