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Old 02-12-2014, 03:03 PM   #1
Hiro-kun
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Exclamation Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)

My Glo updated its firmware to 3.2.0 today and I have a couple issues with it:
  1. Pocket does not download any articles from my account and the ones that were there before are no longer on the device.
  2. The book I was last reading appears to be corrupted; it appears as a blank book in the collection I had it in; opening it leads to a blank screen.
  3. Web browser favourites are gone.

Does anyone have any idea how to fix these problems? Thanks.

Last edited by Hiro-kun; 02-12-2014 at 03:17 PM. Reason: Added new problem
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Old 02-12-2014, 03:47 PM   #2
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Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.
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Old 02-12-2014, 03:51 PM   #3
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As far as Pocket goes, I had recently done a factory reset due to a beta issue and never re-logged in to Pocket. I just did and had zero issues with it downloading all articles.
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Old 02-12-2014, 04:00 PM   #4
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Quote:
Originally Posted by PeterT View Post
Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.
3.2.0 (d0a9bf18ea, 2/11/14)
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Old 02-12-2014, 04:03 PM   #5
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Same as the last build we received in the beta.
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Old 02-12-2014, 04:21 PM   #6
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Neither toggling the power nor a basic reset fix the problems. Also noticed that some settings aren't being remembered after a basic reset, like my Pocket login. I'll try a factory reset after I backup the books I have on it.

New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed
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Old 02-12-2014, 04:52 PM   #7
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Factory reset done. After setup, my reader updated its firmware back to 3.2.0. Logged into Pocket and articles look like they've synced properly. I'll start side-loading the books I had on it before.
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Old 02-12-2014, 05:35 PM   #8
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Quote:
Originally Posted by Hiro-kun View Post
New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed
This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.
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Old 02-12-2014, 09:59 PM   #9
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Quote:
Originally Posted by davidfor View Post
This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.
Thanks. I'll remember if this happens again.
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Old 02-12-2014, 10:32 PM   #10
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Could an administrator put a note at the top of this topic that the problem turned out to be unrelated to the 3.2.0 update? I was scared off of updating by the opening post, and the problems it described.
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Old 02-12-2014, 10:37 PM   #11
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I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.
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Old 02-12-2014, 11:07 PM   #12
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Thanks, PeterT!

(You know, for a guy who's "Taking a break; Fed up" -- you do a lot around here! )
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Old 02-13-2014, 07:27 AM   #13
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Quote:
Originally Posted by PeterT View Post
I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.
Changed thread title from "Problems after updating to software version 3.2.0" to "Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)."
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Old 02-13-2014, 09:21 AM   #14
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From the O.P., it sounds like the update may have caused the DB corruption?
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Old 02-13-2014, 10:10 AM   #15
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John F, the original poster has addressed this in another thread:

https://www.mobileread.com/forums/sho...9&postcount=13

He says there: "Yes, it turns out that my database was corrupted. It happened to coincide with the firmware update so I originally assumed the two were related."
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