Aura HD So I'm pretty much screwed, right?

Indecisive · 05-22-2014, 09:20 PM

Looks like my aura HD is toast. I think. I'm posting in the faint hope that some wizard here has a fix/semi fix that doesn't cost as much as replacing the whole thing. I honestly don't know how I did this. I half suspect it wasn't actually me (looks left, looks right) but that gets me no further. I can't afford another one, I am sad.

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danskmacabre · 05-22-2014, 11:26 PM

It looks like a hardware issue to me.

Is it still within warranty?

meeera · 05-22-2014, 11:56 PM

It's not a warranty fault, it's a smashed screen substrate, sadly.

cybmole · 05-23-2014, 05:28 AM

if it's within warranty and you have not actually dropped it or sat on it then make a fuss. I got a refund on my sony T3 when that happened but only after an extreme amount of fuss, escalation, legal threat... see the whole saga on sony forum.

these devices should be built fit for normal use, so if you've treated it as you would a fine china cup & yet the screen has failed, then insist on a replacement

Dr. Drib · 05-23-2014, 07:26 AM

Quote:

Originally Posted by meeera

It's not a warranty fault, it's a smashed screen substrate, sadly.

Yes, that's what it looks like to me, too.

Damaged substrates (from all kinds of brands) look like this.

Dr. Drib · 05-23-2014, 07:28 AM

Looking at your posting history, it appears that you bought this around 4/2013. If that is the case, you may be out of luck in securing a replacement from the company from which you bought it.

Danger · 05-23-2014, 09:28 AM

3 damaged Kobo's later tells me that yes that is a damaged substrate. The wife thinks I shouldn't own anything with glass for a screen. My Samsung Galaxy Tab|Pro 8.4 is currently off for a screen replacement after only owning it for a week. Couldn't find a case that I liked here in Canada yet and ended up dropping it. Contacted Samsung to see how much to replace the screen. Turns out because it happened within 3 months of buying it they are replacing the screen free, just had to pay shipping. 3 lessons learned this time. 1) Buy a case no matter if you like it or not until you find one you do. 2) Contact the makers and ask how much it will cost to have them replace the screen for you. 3) No matter how badly you have to use the bathroom, make sure and check that there is toilet paper on the role before you sit and do not place your device on the empty dispensor because you are afraid you might step on it.

Regarding #2 lesson. This has happened to me now twice. The first time was with Kobo themselves, again this was within the 3 month period. Leaned on the screen accidently getting into my truck and cracked the screen. They replaced it at no cost including sending me a prepaid shipping box to send it back to them. This and the fact I like my Kobo has kept me coming back to them when I decide to upgrade my eReader despite bugs in the firmware. I can now say the same for Samsung. So it really does not hurt to ask, offer to pay for the screen replacement hopefully you might be surprised.

talaivan · 05-23-2014, 02:50 PM

I use my Aura HD all the time and am sometimes not as careful with it as I should be. I paid a lot ($50?) for the Kobo case that turns the Aura hd on when opened, but it has been worth it I think. The case is quite sturdy and light. Unfortunately, it does not seem to be available anywhere anymore. I'm sure I would have totaled my reader without the case.

Indecisive · 05-23-2014, 06:21 PM

Yeah, I figured it looked like user caused damage to me too. I don't know what happened but I'm a crap lier and couldn't swear that I didn't cause it. I bought it at Best Buy. Thanks all, I think I needed an unbiased final word! Dang, I'm so bummed!

And yes, next time I shall spring for the case! Dang!

Indecisive · 05-23-2014, 06:24 PM

I have a suspicion the problem may lie with my beloved tech loving nieces and nephews I was staying with. I just don't have the heart to garnish their allowance :P

cybmole · 05-24-2014, 01:03 AM

Quote:

Originally Posted by talaivan

I use my Aura HD all the time and am sometimes not as careful with it as I should be. I paid a lot ($50?) for the Kobo case that turns the Aura hd on when opened, but it has been worth it I think. The case is quite sturdy and light. Unfortunately, it does not seem to be available anywhere anymore. I'm sure I would have totaled my reader without the case.

you were ripped - those auto-sleep cases are about $5 nowadays!- check amazon marketplace / ebay or search this forum for recommendations.
dunno how much they help if you drop a device, but they do give some protection against dropping things onto the screen. I just keep mine screen-side down, on a shelf when not in use

rayhigh · 06-13-2014, 10:31 PM

Quote:

Originally Posted by cybmole

you were ripped - those auto-sleep cases are about $5 nowadays!- check amazon marketplace / ebay or search this forum for recommendations.
dunno how much they help if you drop a device, but they do give some protection against dropping things onto the screen. I just keep mine screen-side down, on a shelf when not in use

Of course, the Kobo case is actually leather, not vinyl, FWIW.

JSWolf · 06-13-2014, 11:22 PM

I've always said, a naked Reader is a Reader waiting to be damaged.

cybmole · 06-14-2014, 01:14 AM

Quote:

Originally Posted by rayhigh

Of course, the Kobo case is actually leather, not vinyl, FWIW.

so is the £5 one

look on amazon marketplace

Cyphox · 06-14-2014, 12:53 PM

so you were reading game of transvestites? is it any good?

05-22-2014, 09:20 PM	#1
Indecisive Member Posts: 20 Karma: 13106 Join Date: Apr 2013 Device: None	So I'm pretty much screwed, right? Looks like my aura HD is toast. I think. I'm posting in the faint hope that some wizard here has a fix/semi fix that doesn't cost as much as replacing the whole thing. I honestly don't know how I did this. I half suspect it wasn't actually me (looks left, looks right) but that gets me no further. I can't afford another one, I am sad.

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05-22-2014, 11:26 PM	#2
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	It looks like a hardware issue to me. Is it still within warranty?

05-22-2014, 11:56 PM	#3
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	It's not a warranty fault, it's a smashed screen substrate, sadly.

05-23-2014, 05:28 AM	#4
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	if it's within warranty and you have not actually dropped it or sat on it then make a fuss. I got a refund on my sony T3 when that happened but only after an extreme amount of fuss, escalation, legal threat... see the whole saga on sony forum. these devices should be built fit for normal use, so if you've treated it as you would a fine china cup & yet the screen has failed, then insist on a replacement

05-23-2014, 07:28 AM	#6
Dr. Drib Grand Sorcerer Posts: 44,813 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Looking at your posting history, it appears that you bought this around 4/2013. If that is the case, you may be out of luck in securing a replacement from the company from which you bought it.

05-23-2014, 09:28 AM	#7
Danger Evangelist Posts: 490 Karma: 1665031 Join Date: Nov 2010 Location: Vancouver Island, Nanaimo Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro	3 damaged Kobo's later tells me that yes that is a damaged substrate. The wife thinks I shouldn't own anything with glass for a screen. My Samsung Galaxy Tab\|Pro 8.4 is currently off for a screen replacement after only owning it for a week. Couldn't find a case that I liked here in Canada yet and ended up dropping it. Contacted Samsung to see how much to replace the screen. Turns out because it happened within 3 months of buying it they are replacing the screen free, just had to pay shipping. 3 lessons learned this time. 1) Buy a case no matter if you like it or not until you find one you do. 2) Contact the makers and ask how much it will cost to have them replace the screen for you. 3) No matter how badly you have to use the bathroom, make sure and check that there is toilet paper on the role before you sit and do not place your device on the empty dispensor because you are afraid you might step on it. Regarding #2 lesson. This has happened to me now twice. The first time was with Kobo themselves, again this was within the 3 month period. Leaned on the screen accidently getting into my truck and cracked the screen. They replaced it at no cost including sending me a prepaid shipping box to send it back to them. This and the fact I like my Kobo has kept me coming back to them when I decide to upgrade my eReader despite bugs in the firmware. I can now say the same for Samsung. So it really does not hurt to ask, offer to pay for the screen replacement hopefully you might be surprised.

05-23-2014, 02:50 PM	#8
talaivan Groupie Posts: 180 Karma: 4710362 Join Date: Oct 2007 Device: Sony prs-505	I use my Aura HD all the time and am sometimes not as careful with it as I should be. I paid a lot ($50?) for the Kobo case that turns the Aura hd on when opened, but it has been worth it I think. The case is quite sturdy and light. Unfortunately, it does not seem to be available anywhere anymore. I'm sure I would have totaled my reader without the case.

05-23-2014, 06:21 PM	#9
Indecisive Member Posts: 20 Karma: 13106 Join Date: Apr 2013 Device: None	Yeah, I figured it looked like user caused damage to me too. I don't know what happened but I'm a crap lier and couldn't swear that I didn't cause it. I bought it at Best Buy. Thanks all, I think I needed an unbiased final word! Dang, I'm so bummed! And yes, next time I shall spring for the case! Dang!

05-23-2014, 06:24 PM	#10
Indecisive Member Posts: 20 Karma: 13106 Join Date: Apr 2013 Device: None	I have a suspicion the problem may lie with my beloved tech loving nieces and nephews I was staying with. I just don't have the heart to garnish their allowance :P

06-13-2014, 11:22 PM	#13
JSWolf Resident Curmudgeon Posts: 74,565 Karma: 129670952 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've always said, a naked Reader is a Reader waiting to be damaged.

06-14-2014, 12:53 PM	#15
Cyphox Connoisseur Posts: 50 Karma: 16356 Join Date: Apr 2013 Device: Kindle 4 NT	so you were reading game of transvestites? is it any good?