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Old 10-08-2013, 12:04 PM   #841
Yolina
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What about Europe?
Depends on the store really. AFAIK Amazon UK doesn't charge, but I could be wrong.
Last edited by Yolina; 10-08-2013 at 12:06 PM.
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Old 10-08-2013, 12:04 PM   #842
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What do you have to lose by letting your order go through? It'll cost you nothing to return it if you're not happy with it. Photographs are not good at representing what an eInk screen looks like "for real".
I'm in The Netherlands so have no idea if it will still be free to return? And if it will be a big hassle. That's the only reason I am considering canceling it, otherwise i would let it go through to see what I get.
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Old 10-08-2013, 12:05 PM   #843
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I'm in The Netherlands so have no idea if it will still be free to return? And if it will be a big hassle. That's the only reason I am considering canceling it, otherwise i would let it go through to see what I get.
Yes, it'll still be free for you to return it. Just print the return label, stick it on the box the Kindle came in, and drop it off at the Post Office. No hassle. No cost.
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Old 10-08-2013, 12:06 PM   #844
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In the US, you pay return shipping costs for non-defective items. What about Europe?
You don't pay costs for a Kindle that you don't like the screen of. That is a defect in Amazon's view.
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Old 10-08-2013, 12:12 PM   #845
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You don't pay costs for a Kindle that you don't like the screen of. That is a defect in Amazon's view.
Well it is certainly a defect if the screen isn't whiter and the text darker than the PW1.

From the Amazon PW2 webpage:

IMPROVED – Enjoy even better contrast on the latest Kindle Paperwhite. Whites are whiter and blacks are blacker, creating sharp, clear text
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Old 10-08-2013, 12:14 PM   #846
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Well it is certainly a defect if the screen isn't whiter and the text darker than the PW1.

From the Amazon PW2 webpage:

IMPROVED – Enjoy even better contrast on the latest Kindle Paperwhite. Whites are whiter and blacks are blacker, creating sharp, clear text
Precisely my point.
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Old 10-08-2013, 12:15 PM   #847
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Ha! The whites were definitely not whiter on my PW2.
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Old 10-08-2013, 12:26 PM   #848
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I've cancelled my order now anyway, but if I did get one I wanted to return as I didn't like the screen i'd simply mark it as faulty when I selected the reason for return. That way Amazon pay the return postage
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Old 10-08-2013, 12:29 PM   #849
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In the US, you pay return shipping costs for non-defective items. What about Europe?
They took back my 3rd PW1 last year without charging me a return shipping fee. But like others have stated, that is because I told them the screen was bad and I didn't want to get any more replacements. The key is to make sure they know the screen is bad, or that it has some kind of defect. If you forget to tell them that they will charge you for the return shipping.
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Old 10-08-2013, 12:56 PM   #850
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I'm in The Netherlands so have no idea if it will still be free to return? And if it will be a big hassle. That's the only reason I am considering canceling it, otherwise i would let it go through to see what I get.
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Originally Posted by HarryT View Post
Yes, it'll still be free for you to return it. Just print the return label, stick it on the box the Kindle came in, and drop it off at the Post Office. No hassle. No cost.
When I was considering returning my PW1 I chatted to an Amazon guy and he initiated return process for me even though I didn't ask for it. He knew full well I had a good item only considering returning and getting PW2 (I was within the 30 day return period then) but he did put description as "faulty". So anyway here goes: you print return label, stick it on and deliver it to your nearest UPS drop off centre. Not post office. I'm in Belgium so for NL will be the same thing. That guy said that if I don't decide to return I can just ignore the return process. Which I did in the end.

You can always chat online to someone and make sure. But from Belgium it goes back to USA, and not by post office, which is not as handy as for people who have Amazon in their countries, UK, Spain etc. If I tried to bring Amazon label on package here to Belgian post office and demand free sending they'd call a doctor.
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Old 10-08-2013, 01:01 PM   #851
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You can always chat online to someone and make sure. But from Belgium it goes back to USA, and not by post office, which is not as handy as for people who have Amazon in their countries, UK, Spain etc. If I tried to bring Amazon label on package here to Belgian post office and demand free sending they'd call a doctor.
The return instructions will tell you who to return it to. In the UK, it's sometimes the post office and it's sometimes the people who operate Amazon's "locker" service. Just do what Amazon tell you.
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Old 10-08-2013, 01:05 PM   #852
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The return instructions will tell you who to return it to. In the UK, it's sometimes the post office and it's sometimes the people who operate Amazon's "locker" service. Just do what Amazon tell you.
Agreed. In my case it was Hebron, USA via UPS drop off centre.
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Old 10-08-2013, 01:10 PM   #853
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When I was considering returning my PW1 I chatted to an Amazon guy and he initiated return process for me even though I didn't ask for it. He knew full well I had a good item only considering returning and getting PW2 (I was within the 30 day return period then) but he did put description as "faulty". So anyway here goes: you print return label, stick it on and deliver it to your nearest UPS drop off centre. Not post office. I'm in Belgium so for NL will be the same thing. That guy said that if I don't decide to return I can just ignore the return process. Which I did in the end.

You can always chat online to someone and make sure. But from Belgium it goes back to USA, and not by post office, which is not as handy as for people who have Amazon in their countries, UK, Spain etc. If I tried to bring Amazon label on package here to Belgian post office and demand free sending they'd call a doctor.
Well there goes already..I have no way of getting to a nearest UPS drop off as that would be far away from where I live and I don't have a car, so returning it would be out of the question already.
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Old 10-08-2013, 01:12 PM   #854
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Well there goes already..I have no way of getting to a nearest UPS drop off as that would be far away from where I live and I don't have a car, so returning it would be out of the question already.
Wouldn't UPS pick it up if you made arrangements?
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Old 10-08-2013, 01:19 PM   #855
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Well there goes already..I have no way of getting to a nearest UPS drop off as that would be far away from where I live and I don't have a car, so returning it would be out of the question already.
First chat to Amazon people even before ordering to make sure, and as Harry said follow Amazon instructions. I risked twice, ordered K3 and PW1, had no reason to return either.

Or buy one at Waterstones (there is one in Amsterdam so I hear) but that's extra 20€ or so. I am going to have a first hand experience soon at Waterstones in Brussels
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