My Original Kobo is frozen

sus · 10-09-2012, 01:44 PM

Hi All
I have the first Kobo and received a 2nd Kobo touch so I gave the older Kobo to my daughter and now the older Kobo is frozen. I have tried resetting with a paper clip, charging, throwing it on the floor (lol) (not really) I have used this Kobo for 2 years and never had a problem before, I am devastated as she really enjoyed reading for about a week. The screen is frozen on powered off with lines going thru. If I try going turning it on the blue light comes on then flashes for about 15 seconds and then nothing.
Can someone please direct me it would be greatly appreciated.

Thanks Sus

vice-versa · 10-09-2012, 01:48 PM

Have you try to charge it ? perhaps the battery went out ?

sus · 10-09-2012, 02:08 PM

Thanks Vice-Versa

Yes it is plugged in at the moment but the light is blue and sitting at the powered off screen. It will not move from that screen, I tried the menu button and the centre of the page turn button and it will not respond. short of throwing it out the window I do not know what to do anymore.

Thanks

Cdesja5 · 10-09-2012, 02:30 PM

Quote:

Originally Posted by sus

Thanks Vice-Versa

Yes it is plugged in at the moment but the light is blue and sitting at the powered off screen. It will not move from that screen, I tried the menu button and the centre of the page turn button and it will not respond. short of throwing it out the window I do not know what to do anymore.

Thanks

You should try a reset...
http://kobo.intelliresponse.com/inde...obo%20eReader?

sus · 10-09-2012, 02:42 PM

Thanks Cdesja5

I have tried the all of the resets twice and nothing is working.

thanks Sus

Cdesja5 · 10-09-2012, 02:44 PM

Where/how is it plugged in? Perhaps your USB tip is defective? You might try charging with a different cable?

sus · 10-09-2012, 03:05 PM

It is plugged into my computer and the blue light is on but the Kobo is sitting at the powered off screen and won't move. I don't have a different cable but I do have a ac/dc plug and it is still doing the same thing.

Thanks Sus

robko · 10-09-2012, 05:38 PM

Quote:

Originally Posted by sus

The screen is frozen on powered off with lines going thru.
Thanks Sus

Any chance you can post a picture? This sounds like you have a cracked screen substrate. If that's the case it's dead unless you replace the screen.

sus · 10-10-2012, 11:21 AM

Thank you Robko

That is exactly what has happened. After examining the Kobo in good light I realized I can actually see the point of impact. Well now it goes back to my daughter and she can deal with what she wants to do with it.

Thank you so much
Sus

sus · 10-10-2012, 11:23 AM

Sorry about the pic just have a regular cell phone and it doesn't take a great pic.

Thanks for your help at least now i can stop pulling my hair out. lol

sus

robko · 10-10-2012, 06:29 PM

Quote:

Originally Posted by sus

Sorry about the pic just have a regular cell phone and it doesn't take a great pic.

Thanks for your help at least now i can stop pulling my hair out. lol

sus

Sorry that was the cause. No need for a pic if you can tell it's broke. Anyone that's been around here for a while can ID a broken screen from a pic if you weren't sure.

cloudeea · 12-17-2012, 09:38 AM

Hello, I have the same problem as SUS, but my Kobo Original (non wifi) won't charge neither with ubs nor with wall adapter. This happened after I've done a folder method upgrade tentative (I wish I didn't do that!!) and I can't do anything with my ereader: no usb access to folders, no power, no charging.
This is my situation:
I hope that somebody could help me ... thank you,
Claudia

robko · 12-17-2012, 07:14 PM

Quote:

Originally Posted by cloudeea

This happened after I've done a folder method upgrade tentative (I wish I didn't do that!!) and I can't do anything with my ereader: no usb access to folders, no power, no charging.

What were you upgrading to? There hasn't been an upgrade for the Kobo Original in a long time, and if you tried with a version meant for one of the newer devices you may have bricked it

. I can't remember what the sequence to manually start a factory reset on the KO, but if you search the forum you may find that info. Good luck.

cloudeea · 12-18-2012, 06:14 AM

Thank you for replying robko, I've found out that I couldn't do the upgrade after doing it! I can't do any kind of reset because the KO doesn't charge ... I would like to access the device to fix the problem but I don't know how to do it ...

10-09-2012, 01:44 PM	#1
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	My Original Kobo is frozen Hi All I have the first Kobo and received a 2nd Kobo touch so I gave the older Kobo to my daughter and now the older Kobo is frozen. I have tried resetting with a paper clip, charging, throwing it on the floor (lol) (not really) I have used this Kobo for 2 years and never had a problem before, I am devastated as she really enjoyed reading for about a week. The screen is frozen on powered off with lines going thru. If I try going turning it on the blue light comes on then flashes for about 15 seconds and then nothing. Can someone please direct me it would be greatly appreciated. Thanks Sus

12-17-2012, 09:38 AM	#12
cloudeea Junior Member Posts: 5 Karma: 10 Join Date: Dec 2012 Device: Kobo ereader n416 original no wifi	Kobo Original Frozen to death Hello, I have the same problem as SUS, but my Kobo Original (non wifi) won't charge neither with ubs nor with wall adapter. This happened after I've done a folder method upgrade tentative (I wish I didn't do that!!) and I can't do anything with my ereader: no usb access to folders, no power, no charging. This is my situation: I hope that somebody could help me ... thank you, Claudia Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Help My Kobo Is Frozen	cosmicpoodle	Kobo Reader	30	10-29-2012 05:36 PM
Kobo desktop v1.7.5 corrupts database on original Kobo	Greenmantle	Kobo Reader	5	11-24-2010 07:23 PM
Question for original kobo (with original firmware) users	timlegge	Kobo Reader	2	11-23-2010 09:47 PM
Another Frozen KoBo...	JTH1972	Kobo Reader	5	11-03-2010 03:50 PM
Frozen kobo!	domromer	Kobo Reader	7	10-25-2010 06:11 PM

10-09-2012, 01:48 PM	#2
vice-versa whippet addict Posts: 391 Karma: 689884 Join Date: Dec 2011 Location: France, Normandy, Gisors Device: Kobo Sage, Kobo Libra Colour	Have you try to charge it ? perhaps the battery went out ?

10-09-2012, 02:08 PM	#3
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	Thanks Vice-Versa Yes it is plugged in at the moment but the light is blue and sitting at the powered off screen. It will not move from that screen, I tried the menu button and the centre of the page turn button and it will not respond. short of throwing it out the window I do not know what to do anymore. Thanks

10-09-2012, 02:42 PM	#5
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	Thanks Cdesja5 I have tried the all of the resets twice and nothing is working. thanks Sus

10-09-2012, 02:44 PM	#6
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	Where/how is it plugged in? Perhaps your USB tip is defective? You might try charging with a different cable?

10-09-2012, 03:05 PM	#7
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	It is plugged into my computer and the blue light is on but the Kobo is sitting at the powered off screen and won't move. I don't have a different cable but I do have a ac/dc plug and it is still doing the same thing. Thanks Sus

10-10-2012, 11:21 AM	#9
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	Thank you Robko That is exactly what has happened. After examining the Kobo in good light I realized I can actually see the point of impact. Well now it goes back to my daughter and she can deal with what she wants to do with it. Thank you so much Sus

10-10-2012, 11:23 AM	#10
sus Member Posts: 16 Karma: 10 Join Date: Oct 2012 Location: Stoney Creek Ontario Device: Kobo original	Sorry about the pic just have a regular cell phone and it doesn't take a great pic. Thanks for your help at least now i can stop pulling my hair out. lol sus

12-18-2012, 06:14 AM	#14
cloudeea Junior Member Posts: 5 Karma: 10 Join Date: Dec 2012 Device: Kobo ereader n416 original no wifi	Thank you for replying robko, I've found out that I couldn't do the upgrade after doing it! I can't do any kind of reset because the KO doesn't charge ... I would like to access the device to fix the problem but I don't know how to do it ...