Kobo Reader desktop will not load on my computer.

rdanaitis · 01-09-2012, 11:10 PM

I need help loading the Kobo app on my computer. When I run Kobo Desktop Setup it stops at Execute:"C:\Program Files (x86)\Kobo|drivers\dpinst64.exe" and I get the message USB Driver could not be installed. I have a Windows7 64 system. There is nothing wrong with my USB ports so I don't understand why I'm having this problem. I would appreciate any suggestions to correct this problem.

GoingDown · 01-10-2012, 06:25 AM

I am using it successfully on Win7 64-bit system so the program should work. What version you have installed?

paulsalter · 01-10-2012, 06:43 AM

Just a thought on it, I use a Mac so cannot try this

Do you have admin rights with your userid on windows ?

If not try right clicking the installer and selecting run as administrator (or similar)

It could be failing because you don't have rights to install USB drivers

rdanaitis · 01-10-2012, 01:48 PM

I'm using Windows 7 64 service patch 2. I've run the setup program as an administrator but still get the same problem. It just will not load the Kobo USB driver. Maybe it's the recent Microsft service patch that is the problem?

Timaru · 04-16-2012, 06:21 AM

I have the same problem on Win Vista 32. Simply cannot load the Kobo desktop because of a USB driver failure. Did you manage to resolve your problem?

Dazzrazz · 06-21-2012, 09:55 PM

Hi, I have just purchased my Kobo WiFi E Reader and am having exactly the same problem.Have MS Vista 7 64 bit and the Kobo Desktop installer gets as far as installing the USB Driver and then stops with the Message (USB driver could not be installed )
Help would be really appreciated.

taming · 06-22-2012, 06:49 AM

Do check out your Firewall and see if that is the issue.

Dazzrazz · 06-29-2012, 06:11 AM

Thanks Tamer, have tried that. No go.

Regards DazzRazz

paulsalter · 06-29-2012, 06:51 AM

connect the kobo to your computer
go into device manager
do any of the usb devices have an exclamation mark next to them? (thinking it finds kobo but has no driver for it)
click on the kobo under usb, go into properties and manually try updating driver, then try installing software

01-09-2012, 11:10 PM	#1
rdanaitis Junior Member Posts: 3 Karma: 10 Join Date: Jan 2012 Device: Kobo eReader	Kobo Reader desktop will not load on my computer. I need help loading the Kobo app on my computer. When I run Kobo Desktop Setup it stops at Execute:"C:\Program Files (x86)\Kobo\|drivers\dpinst64.exe" and I get the message USB Driver could not be installed. I have a Windows7 64 system. There is nothing wrong with my USB ports so I don't understand why I'm having this problem. I would appreciate any suggestions to correct this problem.

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01-10-2012, 06:25 AM	#2
GoingDown Zealot Posts: 114 Karma: 1274 Join Date: Dec 2010 Location: Finland Device: Kobo Touch	I am using it successfully on Win7 64-bit system so the program should work. What version you have installed?

01-10-2012, 06:43 AM	#3
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	Just a thought on it, I use a Mac so cannot try this Do you have admin rights with your userid on windows ? If not try right clicking the installer and selecting run as administrator (or similar) It could be failing because you don't have rights to install USB drivers

01-10-2012, 01:48 PM	#4
rdanaitis Junior Member Posts: 3 Karma: 10 Join Date: Jan 2012 Device: Kobo eReader	I'm using Windows 7 64 service patch 2. I've run the setup program as an administrator but still get the same problem. It just will not load the Kobo USB driver. Maybe it's the recent Microsft service patch that is the problem?

04-16-2012, 06:21 AM	#5
Timaru Junior Member Posts: 2 Karma: 10 Join Date: Apr 2012 Device: Kobo Touch	I have the same problem on Win Vista 32. Simply cannot load the Kobo desktop because of a USB driver failure. Did you manage to resolve your problem?

06-21-2012, 09:55 PM	#6
Dazzrazz Junior Member Posts: 2 Karma: 10 Join Date: Jun 2012 Device: Kobo Wi Fi E Reader	Hi, I have just purchased my Kobo WiFi E Reader and am having exactly the same problem.Have MS Vista 7 64 bit and the Kobo Desktop installer gets as far as installing the USB Driver and then stops with the Message (USB driver could not be installed ) Help would be really appreciated.

06-22-2012, 06:49 AM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Do check out your Firewall and see if that is the issue.

06-29-2012, 06:11 AM	#8
Dazzrazz Junior Member Posts: 2 Karma: 10 Join Date: Jun 2012 Device: Kobo Wi Fi E Reader	Thanks Tamer, have tried that. No go. Regards DazzRazz

06-29-2012, 06:51 AM	#9
paulsalter Fanatic Posts: 579 Karma: 3243761 Join Date: Nov 2011 Location: UK Device: Kindle Fire HD8	connect the kobo to your computer go into device manager do any of the usb devices have an exclamation mark next to them? (thinking it finds kobo but has no driver for it) click on the kobo under usb, go into properties and manually try updating driver, then try installing software