Kindle DXG updates - have contacted the BBC and Watchdog

[gizmo1973]

I haven't witnessed any name calling - for someone so intent on preaching what's physically written in black and white, you don't waste much time making your own personal assumptions!

And getting back to your argument about what is or isn't stated by Amazon - Fare enough, they don't state that the DXG is a premium version of the Kindle 3, and they don't state that it isn't either. But what they do do is imply it is the premium version through their misleading marketing, which kinda swings the balance with the 'is it' or 'isn't it', making most people believe it is; which I would suggest is exactly what Amazon want people to believe since consumer are paying an extra $200 for an inferior device that has an extra 3 inches (might be acceptable in some industries but eReaders aren't one of them)!

Why are you so intent on not seeing this fact?

[DiapDealer]

Originally Posted by gizmo1973

bookreader - your an idiot

Originally Posted by abookreader

resort to pathetic insults and name calling

Originally Posted by gizmo1973

I haven't witnessed any name calling

[bZkindle]

Originally Posted by abookreader

The DX is not an "advanced" Kindle 3. Nowhere does Amazon state that to be the case so if you somehow made the assumption that it was, then you were wrong. Time to list the DX for sale down and go buy what you need.

I don't really see anyone expecting it to be 'advanced'; only the reasonable expectation (based on amazons own description) that it has the same firmware.

They do group them all in the same comparison chart. Call it from cheapest to most expensive, less features to more features, smallest to biggest - whatever. It doesn't matter. It's not comparing apples to oranges. It is comparing kindle graphite models.
All they had to do to not mislead was add:
*kindle DXG currently runs on such and such firmware.

[bZkindle]

Originally Posted by gizmo1973

bookreader - you're a fabulous person, but

fixed.

[gizmo1973]

Originally Posted by DiapDealer

I stand corrected - Just stating what everyone is else is thinking

[poohbear_nc]

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[polbit]

Now that we pretty much know Amazon is not going to update the DXG to handle PDFs in any reasonable way, I've been looking at other tablets/readers to serve that purpose. While I hate to give up the eInk screen, at this moment there really is nothing out there that works well. Has anybody found anything usable?

[bZkindle]

Originally Posted by polbit

Now that we pretty much know Amazon is not going to update the DXG to handle PDFs in any reasonable way, I've been looking at other tablets/readers to serve that purpose. While I hate to give up the eInk screen, at this moment there really is nothing out there that works well. Has anybody found anything usable?

DXG with Duokan? Works for me..

[Mark Rehorst]

I second that. Duokan recently updated and now pdfs that were unusable on Kindle and old Duokan due to ultra slow page turning now work fine under the latest Duokan.

There is NOTHING like an e-ink screen, the bigger the better.

[l..k]

The story is hilarious I read it top to bottom eager to see how one unsatisfied customer tries to get a horde of followers to brute-force his anticipated rights of customer. Nearly rolling on the floor seeing how sensible intelligent posts were labelled "troll style" by max99.

Max99 I am sorry, you are just naive. Yet many times such guys gets somehow what they want, so good luck. Wasn't that just easier to sell DX and buy iPad or iRex? Well, there's still very cheap option if you really started to save money - you can get Duokan for FREE on your DX.

[max99]

UPDATE:

well thanks for all the support over this issue people. i finally got feedback from my contact at the BBC submissions department and unfortunately they're decided not to peruse this story for watchdog

if anything, Amazon's duplicity on this issue has been proven by the work done in porting the 3.2.1 framework over to the K2 and DXG (see the Kindle development forums).

it's now very clear that the older hardware is more than capable of running the newer firmware and Amazon are withholding it in a cynical plot to boost sales of their newer hardware skews (K3).

This is pretty disgraceful for a company that claims to take customer satisfaction seriously. The updates we want are minor and would take a two man software team about a week to implement at most.

[DiapDealer]

it's now very clear that the older hardware is more than capable of running the newer firmware and Amazon are withholding it in a cynical plot to boost sales of their newer hardware skews (K3).

Normal business practice (the newest product gets the support and updates) somehow equals cynical plot, now? That's just rich.

[eLiNK]

Com'on.
we do not have to start it over.

all the arguments have been listed a dozen of times.
no need to repeat yourselves.

Still, I have to admit I am amazed at how stubborn some people are.

Do you belong by any chance to those getting a kick out of making provoking statements?

[max99]

Originally Posted by DiapDealer

Normal business practice (the newest product gets the support and updates) somehow equals cynical plot, now? That's just rich.

how is this normal business practice when the hardware is capable of running the update in full?

you almost sound like you'd support any type bad customer service so long as it adheres to your ideal of 'normal business practice'.

have you ever heard of speaking out against legal (but unfair) business decisions, or do you just take everything life throws at you with a complicit (and servile) shrug of the shoulders?

[DiapDealer]

or do you just take everything life throws at you with a complicit (and servile) shrug of the shoulders?

Absolutely not. I've just bloodied my head against enough brick walls in my life to have learned in advance which fights are completely futile.