Touchscreen behaviour when charging

WS64 · 02-23-2011, 04:46 AM

Hi, is it normal that the NC's touchscreen behaves pretty strange when the device is charging (original cable/charger)?

When I press somewhere it mostly works, but sometimes the NC seems to think I clicked at a completely different location.
The virtual keyboard is nearly impossible to handle, when I click a letter not just one but up to 3 or 4 letters show up (usually just from the second keystroke on, the first one usually works normal, from the second on it shows different letters, not only the one I clicked).
Except that the NC works fine, and as soon as I unplug the cable the touchscreen works perfect again.

SCION · 02-23-2011, 08:28 AM

It's common, but not normal. I've read that B&N are aware of this and they usually replace the cable when brought to their attention. This applies to those who visit a store. Not sure what your course of action should be given your location. Maybe someone else will chime in.

deborahjeanne · 02-23-2011, 01:15 PM

I returned mine and got another when they had them in stock again.

WS64 · 02-23-2011, 01:46 PM

So it is a problem of the cable, not of the NC itself?
Returning is not an option since I'm not in USA.
Are these cables for sale? I know it is not a normal MicroUSB cable (I have enough of those), and I would not mind to have an extra one in any case...

geertm · 02-23-2011, 02:04 PM

Quote:

Originally Posted by WS64

So it is a problem of the cable, not of the NC itself?
Returning is not an option since I'm not in USA.
Are these cables for sale? I know it is not a normal MicroUSB cable (I have enough of those), and I would not mind to have an extra one in any case...

It is not a problem with the cable. It is a problem with the charger. To correct the problem you will need to replace the charger.

Most (all?) Nook Color accessories are shipped internationally. Put the charger in the B&N shopping cart and test if you are allowed to choose international shipping.
If the charger is shipped internationally, I assume that B&N will be able to send you a replacement charger.

Otherwise you could use an US mailforwarding address from Borderlinx or USunlocked, but shipping that way is usually quite expensive for small items like this.

WS64 · 02-23-2011, 02:33 PM

I'm afraid the charger is not 100% accurate when operated with 220V, although it says it can.
So I am not sure I should get a new one and get the same results. It#s a shame that a "normal" USB charger does not work, I have a few, none will charge the Nook.
But it does not get hot or anything.

geertm · 02-23-2011, 02:52 PM

Quote:

Originally Posted by WS64

I'm afraid the charger is not 100% accurate when operated with 220V, although it says it can.
So I am not sure I should get a new one and get the same results. It#s a shame that a "normal" USB charger does not work, I have a few, none will charge the Nook.
But it does not get hot or anything.

The Nook Color charger works fine on 220V. The problem has nothing to do with the voltage. People in the US have the same problem. Some of the chargers just have a problem. My charger here in the Netherlands works fine.

You can charge the Nook Color with a regular USB charger, or using a PC USB port. But only when the screen is not active. When the screen is active the Nook Color uses more power than a regular USB port or USB charger can deliver.

WS64 · 02-23-2011, 05:59 PM

Thanks, geertm & all,

I contacted B&N, maybe they'll offer a solution.

WS64 · 02-25-2011, 01:10 PM

Got an answer from B&N:

Quote:

Dear Customer,

Thank you for your email.

Please do not navigate on the NOOKcolor while charging. The screen is
very sensitive while on charging mode.

We apologize for the inconvenience.

Sounds to me like "We know there is a problem but we don't care"...

geertm · 02-25-2011, 02:09 PM

Quote:

Originally Posted by WS64

Got an answer from B&N:
Sounds to me like "We know there is a problem but we don't care"...

What a strange answer from B&N. According to the information on the B&N boards B&N has acknowledged this problem, and several people have had their charger replaced.

Perhaps you could post a message with this information on B&N 's Nook Color board, and ask one of the admins to help you.

http://bookclubs.barnesandnoble.com/...chnicalsupport

02-23-2011, 04:46 AM	#1
WS64 ♫ Posts: 661 Karma: 506380 Join Date: Aug 2010 Location: Germany Device: Kobo Aura / PB Lux 2 / Bookeen Frontlight / Kobo Mini / Nook Color	Touchscreen behaviour when charging Hi, is it normal that the NC's touchscreen behaves pretty strange when the device is charging (original cable/charger)? When I press somewhere it mostly works, but sometimes the NC seems to think I clicked at a completely different location. The virtual keyboard is nearly impossible to handle, when I click a letter not just one but up to 3 or 4 letters show up (usually just from the second keystroke on, the first one usually works normal, from the second on it shows different letters, not only the one I clicked). Except that the NC works fine, and as soon as I unplug the cable the touchscreen works perfect again.

02-23-2011, 05:59 PM	#8
WS64 ♫ Posts: 661 Karma: 506380 Join Date: Aug 2010 Location: Germany Device: Kobo Aura / PB Lux 2 / Bookeen Frontlight / Kobo Mini / Nook Color	Thanks, geertm & all, I contacted B&N, maybe they'll offer a solution. Last edited by WS64; 02-23-2011 at 06:01 PM.

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02-23-2011, 08:28 AM	#2
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	It's common, but not normal. I've read that B&N are aware of this and they usually replace the cable when brought to their attention. This applies to those who visit a store. Not sure what your course of action should be given your location. Maybe someone else will chime in.

02-23-2011, 01:15 PM	#3
deborahjeanne Zealot Posts: 108 Karma: 456 Join Date: Jan 2011 Device: Nook Color. Kobo Touch (died 2014). Kobo Glo.	I returned mine and got another when they had them in stock again.

02-23-2011, 01:46 PM	#4
WS64 ♫ Posts: 661 Karma: 506380 Join Date: Aug 2010 Location: Germany Device: Kobo Aura / PB Lux 2 / Bookeen Frontlight / Kobo Mini / Nook Color	So it is a problem of the cable, not of the NC itself? Returning is not an option since I'm not in USA. Are these cables for sale? I know it is not a normal MicroUSB cable (I have enough of those), and I would not mind to have an extra one in any case...

02-23-2011, 02:33 PM	#6
WS64 ♫ Posts: 661 Karma: 506380 Join Date: Aug 2010 Location: Germany Device: Kobo Aura / PB Lux 2 / Bookeen Frontlight / Kobo Mini / Nook Color	I'm afraid the charger is not 100% accurate when operated with 220V, although it says it can. So I am not sure I should get a new one and get the same results. It#s a shame that a "normal" USB charger does not work, I have a few, none will charge the Nook. But it does not get hot or anything.