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Old 01-16-2011, 01:36 PM   #1
Holli
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Hello, i have a problem with screen
I am new to this so sorry if I post a problem on the wrong thing. My screen saver has been on for a couple of days while I have been sick. When I tried to wake it up the screen saver only cleared half way up the screen. I did try to hold the power switch over to reset it but it did not clear. Is there anything else I can do?
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Old 01-16-2011, 02:56 PM   #2
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Hi Holli, welcome to MR from the Netherlands. Is it fully charged? Did you try a reset? = hold the on/off button to the right for about 15 sec.....release and wait for the Kindle to reset. Did the Kindle fall and perhaps the screen is broken?
You can also post your question on the Kindle-forum (look for it on the main forum page), or email/phone Amazon; they've a good customersservice. good luck
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Old 01-16-2011, 04:03 PM   #3
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Hello and welcome to the board. Sorry to hear about your problem... does it do anything when you connect it to your computer?
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Old 01-16-2011, 04:21 PM   #4
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Welcome to MR! I hope that your problem gets solved soon...
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Old 01-16-2011, 05:23 PM   #5
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Hi Holli and welcome to MobileRead. Good luck with your screen problem.
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Old 01-16-2011, 05:59 PM   #6
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Welcome to MobileRead. Definitely check out the Amazon Kindle subforum for help with your issue!
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Old 01-16-2011, 06:46 PM   #7
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Quote:
Originally Posted by Holli View Post
I am new to this so sorry if I post a problem on the wrong thing. My screen saver has been on for a couple of days while I have been sick. When I tried to wake it up the screen saver only cleared half way up the screen. I did try to hold the power switch over to reset it but it did not clear. Is there anything else I can do?
Its quite possible that your Kindle needs to be charged. With eInk displays, power is not used to display an image or text. It is only used to change the display. Whatever was on the screen the moment the battery died will remain on the screen. Your battery may have run down and was only able to power the device long enough to partially rewrite the screen.
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Old 01-16-2011, 10:43 PM   #8
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Hi and welcome to MobileRead. Hope you have found the answer to your screen problem!
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Old 01-17-2011, 03:06 AM   #9
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My Kindle does that sometimes too. I get a kind of "ghost" image. I find that it goes away after the screen has been refreshed a couple of times. (Once or twice.)

If that doesn't fix it, I'm not sure what to tell you! (Although the battery suggestion makes sense to me.)

Welcome! Have a look around the Kindle forum. There's lots of good information there!
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Old 01-17-2011, 06:50 AM   #10
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Welcome to mobileread...
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Old 01-17-2011, 10:12 AM   #11
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Old 01-17-2011, 12:30 PM   #12
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Welcome Holli, hope the advice above works for you...

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Old 01-17-2011, 02:15 PM   #13
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Good to have your company, Holli. Do bounce your problem on the Kindle-dedicated forum here at MobileRead for quick and expert advice in plain English. Here's hoping for happy Kindling. Very best wishes. Neil
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Old 01-17-2011, 03:44 PM   #14
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Welcome to MR! Hope your Kindle issues are easily rectified.

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