Libra 2 Lines on a still-responsive screen after FW update

[Ansl]

Hi,

Reaching out in hopes that someone knows the situation is fixable and has a solution for me. I factory reset, updated, and re-patched my device last night in an effort to resolve an issue with my Kobo Plus subscription. At some point in the process, I noticed a line of stuck pixels at the bottom of my screen that have since remained, even though I did another factory reset and tried downgrading my firmware back to what it was before all this began. The lines are able to change color (the vertical one occasionally disappears, and the bottom one has alternated between several shades but stays uniform and is always visible against a dark background). The screen is still fully responsive on all sides of the lines, which is why I'm still hoping it's not broken. Does anyone have any tips for me, or is my device on its way out? Thanks!

Attached are a couple of photos of the situation.

[frostschutz]

That's usually a hardware issue... I had the same with a replaced eink display for a 1st gen H2O, was fine for a while then got a line like this. Re-plugging cables or anything didn't help, this happens internally somewhere either the display itself or its builtin controllers.

Since I ordered the display from china, I don't know if its a quality issue, compatibility issue or just rough handling during shipping. It's not water damage since I don't trust the "waterproofing" in the first place anyway.

On the plus side, the damage didn't spread any further... still the same line today, although I don't use the device anymore.

[JSWolf]

Originally Posted by Ansl

Hi,

Reaching out in hopes that someone knows the situation is fixable and has a solution for me. I factory reset, updated, and re-patched my device last night in an effort to resolve an issue with my Kobo Plus subscription. At some point in the process, I noticed a line of stuck pixels at the bottom of my screen that have since remained, even though I did another factory reset and tried downgrading my firmware back to what it was before all this began. The lines are able to change color (the vertical one occasionally disappears, and the bottom one has alternated between several shades but stays uniform and is always visible against a dark background). The screen is still fully responsive on all sides of the lines, which is why I'm still hoping it's not broken. Does anyone have any tips for me, or is my device on its way out? Thanks!

Attached are a couple of photos of the situation.

I had a Sony Reader PRS-505 that had a line on the screen. It worked for a while after that happened. Eventually, it stopped working.

One thing you can do is to look for the same model Libra 2 on eBay that has a broken screen and swap the motherboard and SD card.