Troubleshooting Kindle Paperwhite 2013 touch screen not responsive

quota · 11-19-2019, 02:13 AM

Hi,

Following up from this thread https://www.mobileread.com/forums/sh...d.php?t=320178, in which my Kindle Paperwhite 2 (2013) touch screen is not responsive suddenly. The only way to get the screen working again is let the battery is fully drained then after you recharge, the touch screen can work for a while then unresponsiveness happens again!

I have tried many ways: full charge with wall charger, leave it in days, put it in refrigerator, factory reset, upload firmware, ... None of that solved!

Assumed that the issue can be somewhere and if we disconnect the battery, the issue can be solved, then I have opened the case, removed the battery for a while, reconnect it and ... the issue persists.

My Kindle is already 5-year old and the battery may not be in good condition. Is it a possibility that changing new battery can solve this issue?

Any help would be highly appreciated.

BookCat · 11-19-2019, 09:39 PM

Sounds more like a screen problem than a battery problem. Might be time to consider a new ereader.

quota · 11-20-2019, 12:21 AM

Agreed, the issue would be from main board or screen. I shall search for a new one definitely.

11-19-2019, 02:13 AM	#1
quota Junior Member Posts: 2 Karma: 10 Join Date: Nov 2019 Device: Kindle paperwhite 2	Kindle Paperwhite 2013 touch screen not responsive Hi, Following up from this thread https://www.mobileread.com/forums/sh...d.php?t=320178, in which my Kindle Paperwhite 2 (2013) touch screen is not responsive suddenly. The only way to get the screen working again is let the battery is fully drained then after you recharge, the touch screen can work for a while then unresponsiveness happens again! I have tried many ways: full charge with wall charger, leave it in days, put it in refrigerator, factory reset, upload firmware, ... None of that solved! Assumed that the issue can be somewhere and if we disconnect the battery, the issue can be solved, then I have opened the case, removed the battery for a while, reconnect it and ... the issue persists. My Kindle is already 5-year old and the battery may not be in good condition. Is it a possibility that changing new battery can solve this issue? Any help would be highly appreciated.

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11-19-2019, 09:39 PM	#2
BookCat C L J Posts: 2,911 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Sounds more like a screen problem than a battery problem. Might be time to consider a new ereader.

11-20-2019, 12:21 AM	#3
quota Junior Member Posts: 2 Karma: 10 Join Date: Nov 2019 Device: Kindle paperwhite 2	Agreed, the issue would be from main board or screen. I shall search for a new one definitely.

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