Device not detected by Calibre

[Mister L]

First, thanks for Calibre, really indispensable software.

Unfortunately starting the past few days it is very erratic in detecting my device (Cybook Muse).

The first time it did not see it, I started the debug process and at the end of it the device was detected again so I did not report, but then it happened again so I think there must be some problem that needs to be fixed.

The device is seen by the OS.
It is not ignored in Calibre.
The device plugin is enabled.

Here is the log:

(NB "Le p�riph�rique n�est pas pr�t." means "the drive is not ready", but the device is accessible in the OS file explorer so I'm not sure why it says that.)

Spoiler:

calibre 4.22 *embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: fr
Successfully initialized third party plugins: Prince PDF (1, 4, 3) && ScrambleEbook (0, 4, 5)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9ca6&rev0003 devinst=5),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_01 devinst=6),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230 devinst=7),
*USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=8),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_01 devinst=9),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100 devinst=10),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_01 devinst=11),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901 devinst=12),
*USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9cb1&rev0003 devinst=13),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_01 devinst=14),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_00 devinst=15),
*USBDevice(vendor_id=0xbc2 product_id=0x6124 bcd=0x209 devid=usb\vid_0bc2&pid_6124&rev_0209 devinst=16),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_00 devinst=17),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250 devinst=18),
*USBDevice(vendor_id=None product_id=None bcd=None devid=usb\device_descriptor_failure devinst=19),
*USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=20),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_00 devinst=21),
*USBDevice(vendor_id=0x8087 product_id=0x8001 bcd=0x3 devid=usb\vid_8087&pid_8001&rev_0003 devinst=22),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_00 devinst=2),
*USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23),
*USBDevice(vendor_id=0x13d3 product_id=0x3461 bcd=0x200 devid=usb\vid_13d3&pid_3461&rev_0200 devinst=24))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0& 0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
*u'\\\\?\\swd#wpdbusenum#{0f8bf9da-c073-11e6-8285-dc85deee524a}#0000000000040000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
*u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_usb_ 2.0&prod_usb_flash_driver&rev_0100#noserial&1#{53f 56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
Failed to get data for device: \\?\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0&0000# {6ac27878-a6fa-4155-ba85-f98f491d4f33}
Traceback (most recent call last):
* File "site-packages\calibre\devices\mtp\windows\driver.py", line 167, in debug_managed_device_detection
WPDError: Failed to get device info: hr=2150236166 facility=42 error_code=6 description: La valeur demandée ne peut pas être déterminée.


No suitable MTP devices found
*
Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{BBED3E08-0B41-11E3-8249-806E6F6E6963}': [{'netmask': u'255.0.0.0', 'broadcast': u'127.255.255.255', 'addr': u'127.0.0.1'}], u'{E0065C2D-3939-4A82-B2A0-7C79DFAF6E76}': [{'netmask': u'255.255.255.0', 'broadcast': u'192.168.0.255', 'addr': u'192.168.0.47'}]}
No device is connected
*
Looking for devices...
USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
Detected possible device MUSE
*
Devices possibly connected: Cybook Muse Device Interface, *
Trying to open Cybook Muse Device Interface ... Storage number map:
{(7L, 0L): [(4L, 'C')],
*(7L, 1L): [(2L, 'E')],
*(7L, 2L): [(1L, 'F')],
*(7L, 3L): [(1L, 'K')],
*(7L, 4L): [(1L, 'D')],
*(7L, 5L): [(1L, 'L')]}
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&1: StorageDeviceNumber(type=7L, number=5L, partition_number=0L)
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&0: StorageDeviceNumber(type=7L, number=3L, partition_number=0L)
Failed to get readonly status for drive: L with error: [Error 21] Le p�riph�rique n�est pas pr�t.
Drive letters for USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
{u'drive_letters': ['K', 'L'],
*u'pnp_id_map': {'K': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}',
* * * * * * * * *'L': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
*u'readonly_drives': set([]),
*u'sort_map': {'K': (3L, 1L), 'L': (5L, 1L)}}
Unable to get free space for drive: L
(21, 'GetDiskFreeSpaceEx', 'Le p\xe9riph\xe9rique n\x92est pas pr\xeat.')
Ignoring the drive L because failed to get free space for it
OK
Main memory: u'K:\\'
Total space: (6618263552L, 0, 0)

[gbm]

Originally Posted by Mister L

First, thanks for Calibre, really indispensable software.

Unfortunately starting the past few days it is very erratic in detecting my device (Cybook Muse).

The first time it did not see it, I started the debug process and at the end of it the device was detected again so I did not report, but then it happened again so I think there must be some problem that needs to be fixed.

The device is seen by the OS.
It is not ignored in Calibre.
The device plugin is enabled.

Here is the log:

(NB "Le p�riph�rique n�est pas pr�t." means "the drive is not ready", but the device is accessible in the OS file explorer so I'm not sure why it says that.)

Spoiler:

calibre 4.22 *embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: fr
Successfully initialized third party plugins: Prince PDF (1, 4, 3) && ScrambleEbook (0, 4, 5)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9ca6&rev0003 devinst=5),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_01 devinst=6),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230 devinst=7),
*USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=8),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_01 devinst=9),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100 devinst=10),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_01 devinst=11),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901 devinst=12),
*USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9cb1&rev0003 devinst=13),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_01 devinst=14),
*USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_00 devinst=15),
*USBDevice(vendor_id=0xbc2 product_id=0x6124 bcd=0x209 devid=usb\vid_0bc2&pid_6124&rev_0209 devinst=16),
*USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_00 devinst=17),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250 devinst=18),
*USBDevice(vendor_id=None product_id=None bcd=None devid=usb\device_descriptor_failure devinst=19),
*USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=20),
*USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_00 devinst=21),
*USBDevice(vendor_id=0x8087 product_id=0x8001 bcd=0x3 devid=usb\vid_8087&pid_8001&rev_0003 devinst=22),
*USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_00 devinst=2),
*USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23),
*USBDevice(vendor_id=0x13d3 product_id=0x3461 bcd=0x200 devid=usb\vid_13d3&pid_3461&rev_0200 devinst=24))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0& 0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
*u'\\\\?\\swd#wpdbusenum#{0f8bf9da-c073-11e6-8285-dc85deee524a}#0000000000040000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
*u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_usb_ 2.0&prod_usb_flash_driver&rev_0100#noserial&1#{53f 56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
Failed to get data for device: \\?\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0&0000# {6ac27878-a6fa-4155-ba85-f98f491d4f33}
Traceback (most recent call last):
* File "site-packages\calibre\devices\mtp\windows\driver.py", line 167, in debug_managed_device_detection
WPDError: Failed to get device info: hr=2150236166 facility=42 error_code=6 description: La valeur demandée ne peut pas être déterminée.


No suitable MTP devices found
*
Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{BBED3E08-0B41-11E3-8249-806E6F6E6963}': [{'netmask': u'255.0.0.0', 'broadcast': u'127.255.255.255', 'addr': u'127.0.0.1'}], u'{E0065C2D-3939-4A82-B2A0-7C79DFAF6E76}': [{'netmask': u'255.255.255.0', 'broadcast': u'192.168.0.255', 'addr': u'192.168.0.47'}]}
No device is connected
*
Looking for devices...
USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
Detected possible device MUSE
*
Devices possibly connected: Cybook Muse Device Interface, *
Trying to open Cybook Muse Device Interface ... Storage number map:
{(7L, 0L): [(4L, 'C')],
*(7L, 1L): [(2L, 'E')],
*(7L, 2L): [(1L, 'F')],
*(7L, 3L): [(1L, 'K')],
*(7L, 4L): [(1L, 'D')],
*(7L, 5L): [(1L, 'L')]}
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&1: StorageDeviceNumber(type=7L, number=5L, partition_number=0L)
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&0: StorageDeviceNumber(type=7L, number=3L, partition_number=0L)
Failed to get readonly status for drive: L with error: [Error 21] Le p�riph�rique n�est pas pr�t.
Drive letters for USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
{u'drive_letters': ['K', 'L'],
*u'pnp_id_map': {'K': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}',
* * * * * * * * *'L': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
*u'readonly_drives': set([]),
*u'sort_map': {'K': (3L, 1L), 'L': (5L, 1L)}}
Unable to get free space for drive: L
(21, 'GetDiskFreeSpaceEx', 'Le p\xe9riph\xe9rique n\x92est pas pr\xeat.')
Ignoring the drive L because failed to get free space for it
OK
Main memory: u'K:\\'
Total space: (6618263552L, 0, 0)

Unable to get free space for drive: L
(21, 'GetDiskFreeSpaceEx', 'Le p\xe9riph\xe9rique n\x92est pas pr\xeat.')
Ignoring the drive L because failed to get free space for it

Is your device out of drive space? it may need to be reformatted.

bernie

[Mister L]

Originally Posted by gbm

Is your device out of drive space? it may need to be reformatted.

bernie

It currently has 776mo free out of 6.16go; is that too little to be useful? I will try removing some files and see if that makes a difference. Thanks for the suggestion.

[theducks]

Originally Posted by Mister L

It currently has 776mo free out of 6.16go; is that too little to be useful? I will try removing some files and see if that makes a difference. Thanks for the suggestion.

That is not quite what he meant.
There may be corruption in the file system so the numbers you se do not match reality.
You might see if Windows can fix that devices 'disk' (calibre should not be running)
In explorer select the drive: Properties: Tools (tab): Check for errors (click that button)

[Mister L]

Originally Posted by theducks

That is not quite what he meant.
There may be corruption in the file system so the numbers you se do not match reality.
You might see if Windows can fix that devices 'disk' (calibre should not be running)
In explorer select the drive: Properties: Tools (tab): Check for errors (click that button)

Oh, I see, thanks for clarifying. I checked the disk: no errors. I also deleted a few more files, now there is 900mo free space but Calibre still does not see it, at least not right away; sometimes if I leave it long enough it eventually detects it.

I did another debug to see if anything changed; halfway through the debug, it was detected (after about 10-15 minutes). It seems to be the same results as the 1st one.

Here is the log:

Spoiler:

calibre 4.22 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: fr
Successfully initialized third party plugins: ScrambleEbook (0, 4, 5) && Prince PDF (1, 4, 3)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9ca6&rev0003 devinst=5),
USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_01 devinst=6),
USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230 devinst=7),
USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=8),
USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_01 devinst=9),
USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100 devinst=10),
USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_01 devinst=11),
USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901 devinst=12),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9cb1&rev0003 devinst=13),
USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_01 devinst=14),
USBDevice(vendor_id=0x2687 product_id=0xfb01 bcd=0x100 devid=usb\vid_2687&pid_fb01&rev_0100&mi_00 devinst=15),
USBDevice(vendor_id=0xbc2 product_id=0x6124 bcd=0x209 devid=usb\vid_0bc2&pid_6124&rev_0209 devinst=16),
USBDevice(vendor_id=0x4f2 product_id=0x833 bcd=0x230 devid=usb\vid_04f2&pid_0833&rev_0230&mi_00 devinst=17),
USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250 devinst=18),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\device_descriptor_failure devinst=19),
USBDevice(vendor_id=0x5e3 product_id=0x608 bcd=0x8532 devid=usb\vid_05e3&pid_0608&rev_8532 devinst=20),
USBDevice(vendor_id=0x46d product_id=0xc534 bcd=0x2901 devid=usb\vid_046d&pid_c534&rev_2901&mi_00 devinst=21),
USBDevice(vendor_id=0x8087 product_id=0x8001 bcd=0x3 devid=usb\vid_8087&pid_8001&rev_0003 devinst=22),
USBDevice(vendor_id=0x5ac product_id=0x12ab bcd=0x250 devid=usb\vid_05ac&pid_12ab&rev_0250&mi_00 devinst=2),
USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23),
USBDevice(vendor_id=0x13d3 product_id=0x3461 bcd=0x200 devid=usb\vid_13d3&pid_3461&rev_0200 devinst=24))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#{0f8bf9da-c073-11e6-8285-dc85deee524a}#0000000000040000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0& 0000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_usb_2 .0&prod_usb_flash_driver&rev_0100#noserial&1#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_usb_2 .0&prod_usb_flash_driver&rev_0100#noserial&0#{53f5 6307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
Failed to get data for device: \\?\usb#vid_05ac&pid_12ab&mi_00#7&34f2cd59&0&0000# {6ac27878-a6fa-4155-ba85-f98f491d4f33}
Traceback (most recent call last):
File "site-packages\calibre\devices\mtp\windows\driver.py", line 167, in debug_managed_device_detection
WPDError: Failed to get device info: hr=2150236166 facility=42 error_code=6 description: La valeur demandée ne peut pas être déterminée.


No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{E0065C2D-3939-4A82-B2A0-7C79DFAF6E76}': [{'netmask': u'255.255.255.0', 'broadcast': u'192.168.0.255', 'addr': u'192.168.0.47'}], u'{BBED3E08-0B41-11E3-8249-806E6F6E6963}': [{'netmask': u'255.0.0.0', 'broadcast': u'127.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...
USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
Detected possible device MUSE

Devices possibly connected: Cybook Muse Device Interface,
Trying to open Cybook Muse Device Interface ... Storage number map:
{(7L, 0L): [(4L, 'C')],
(7L, 1L): [(2L, 'E')],
(7L, 2L): [(1L, 'F')],
(7L, 3L): [(1L, 'K')],
(7L, 4L): [(1L, 'L')],
(7L, 5L): [(1L, 'D')]}
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&1: StorageDeviceNumber(type=7L, number=4L, partition_number=0L)
Storage number for USBSTOR\DISK&VEN_USB_2.0&PROD_USB_FLASH_DRIVER&REV _0100\NOSERIAL&0: StorageDeviceNumber(type=7L, number=3L, partition_number=0L)
Failed to get readonly status for drive: L with error: [Error 21] Le p�riph�rique n�est pas pr�t.
Drive letters for USBDevice(vendor_id=0x525 product_id=0xa4a5 bcd=0x230 devid=usb\vid_0525&pid_a4a5&rev_0230 devinst=23)
{u'drive_letters': ['K', 'L'],
u'pnp_id_map': {'K': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}',
'L': u'\\\\?\\usbstor#disk&ven_usb_2.0&prod_usb_flash_d river&rev_0100#noserial&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
u'readonly_drives': set([]),
u'sort_map': {'K': (3L, 1L), 'L': (4L, 1L)}}
Unable to get free space for drive: L
(21, 'GetDiskFreeSpaceEx', 'Le p\xe9riph\xe9rique n\x92est pas pr\xeat.')
Ignoring the drive L because failed to get free space for it
OK
Main memory: u'K:\\'
Total space: (6618263552L, 0, 0)

[kovidgoyal]

Reformat the cybook drive, or reset the device, that's a hardware failure, most likely.

[Mister L]

Originally Posted by kovidgoyal

Reformat the cybook drive, or reset the device, that's a hardware failure, most likely.

Ouch, that's not good. Okay I will do that, thank you. Just to make sure I understand, you mean, in the OS file explorer, right-click on the Cybook drive, then "Format"? (I tried a reset already, so format it is)

[kovidgoyal]

yes, that's what I mean.

[Mister L]

Originally Posted by kovidgoyal

yes, that's what I mean.

Okay, thanks for the confirmation, I will do that.

Cheers, and thank you again for Calibre!

[janewolynez]

Hi Kovid,
My advice is not being detected by Calibre. The error message:
calibre, version 2.85.0
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 88, in run
File "site-packages/calibre/gui2/device.py", line 471, in _get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 153, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

I don't know what to do

PLEASE HELP

[theducks]

Originally Posted by janewolynez

Hi Kovid,
My advice is not being detected by Calibre. The error message:
calibre, version 2.85.0
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 88, in run
File "site-packages/calibre/gui2/device.py", line 471, in _get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 153, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

I don't know what to do

PLEASE HELP

1) what OS (seeing Calibre 2.85, I assume a really old MAC)
2) What model number of a Kindle? Your version of Calibre may not be able to detect newer models.
3) did you try the common fixes (not you may lose your bookmarks and reading status). First do a full reboot of the Kindle and see if that cures it