[Kobo Fire] My device is not detected by calibre

[LittlePete]

If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output in this forum - here it is:

calibre 3.46 embedded-python: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '7', '6.1.7601')
Python 2.7.15+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 6, 3) && Find Duplicates (1, 6, 3) && Kindle Collections (1, 7, 24) && Read MP3 AudioBook metadata (1, 0, 79)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9c26&rev0004 devinst=3096),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\unknown devinst=3156),
USBDevice(vendor_id=0x45e product_id=0xdd bcd=0x173 devid=usb\vid_045e&pid_00dd&rev_0173 devinst=3236),
USBDevice(vendor_id=0x45e product_id=0xdd bcd=0x173 devid=usb\vid_045e&pid_00dd&rev_0173&mi_00 devinst=3316),
USBDevice(vendor_id=0x45e product_id=0xdd bcd=0x173 devid=usb\vid_045e&pid_00dd&rev_0173&mi_01 devinst=3412),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000 devinst=3508),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_00 devinst=3588),
USBDevice(vendor_id=0x46d product_id=0xc52f bcd=0x3000 devid=usb\vid_046d&pid_c52f&rev_3000&mi_01 devinst=3684),
USBDevice(vendor_id=0x4b8 product_id=0x8b8 bcd=0x100 devid=usb\vid_04b8&pid_08b8&rev_0100 devinst=3780),
USBDevice(vendor_id=0x4b8 product_id=0x8b8 bcd=0x100 devid=usb\vid_04b8&pid_08b8&rev_0100&mi_00 devinst=3868),
USBDevice(vendor_id=0x4b8 product_id=0x8b8 bcd=0x100 devid=usb\vid_04b8&pid_08b8&rev_0100&mi_01 devinst=3964),
USBDevice(vendor_id=0x4b8 product_id=0x8b8 bcd=0x100 devid=usb\vid_04b8&pid_08b8&rev_0100&mi_02 devinst=4060),
USBDevice(vendor_id=0x4f2 product_id=0xb3c8 bcd=0x6662 devid=usb\vid_04f2&pid_b3c8&rev_6662 devinst=4156),
USBDevice(vendor_id=0x4f2 product_id=0xb3c8 bcd=0x6662 devid=usb\vid_04f2&pid_b3c8&rev_6662&mi_00 devinst=4232),
USBDevice(vendor_id=0x59b product_id=0x7e bcd=0x1 devid=usb\vid_059b&pid_007e&rev_0001 devinst=4328),
USBDevice(vendor_id=0xbda product_id=0xb001 bcd=0x200 devid=usb\vid_0bda&pid_b001&rev_0200 devinst=4404),
USBDevice(vendor_id=0xc0b product_id=0x336 bcd=0x0 devid=usb\vid_0c0b&pid_0336&rev_0000 devinst=4480),
USBDevice(vendor_id=0x1058 product_id=0x1140 bcd=0x1012 devid=usb\vid_1058&pid_1140&rev_1012 devinst=4556),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=6208),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9090 devid=usb\vid_2109&pid_2812&rev_9090 devinst=4740),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9090 devid=usb\vid_2109&pid_2812&rev_9090 devinst=4820),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9090 devid=usb\vid_2109&pid_2812&rev_9090 devinst=4900),
USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x4 devid=usb\vid_8087&pid_8000&rev_0004 devinst=4980))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&1&storage#vo lume#_??_usbstor#disk&ven_epson&prod_storage&rev_1 .00#9&e5b29ec&0&534559593039363340&1##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&1&storage#vo lume#_??_usbstor#disk&ven_epson&prod_storage&rev_1 .00#9&e5b29ec&0&534559593039363340&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_1949&pid_0c31#g0w116089216f4x8#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&1&storage#vo lume#_??_usbstor#disk&ven_epson&prod_storage&rev_1 .00#9&e5b29ec&0&534559593039363340&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w116089216f4x8#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W116089216F4X8',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{625FFCE7-4DA8-40F8-8639-D82FEA50B74A}': [{'broadcast': u'192.168.0.2', 'netmask': u'255.255.255.255', 'addr': u'192.168.0.2'}], '{53409213-EA5D-44C0-ACD8-D70E501E5180}': [{'broadcast': u'192.168.11.111', 'netmask': u'255.255.255.255', 'addr': u'192.168.11.111'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[LittlePete]

Pete again. i solved it: the fire had a menu for USB, that allowed "charging " or "transfer files." Obvious when you find it.

[Bookstooge]

Originally Posted by LittlePete

Pete again. i solved it: the fire had a menu for USB, that allowed "charging " or "transfer files." Obvious when you find it.

Glad you found it. Good luck :-)

[stumped]

Originally Posted by LittlePete

Pete again. i solved it: the fire had a menu for USB, that allowed "charging " or "transfer files." Obvious when you find it.

somone with the power should maybe make a sticky of that. Dunno how torequest that.

I have posted about needing to look for the USB menu into various threads. It seems to be still not widely known, as the older Fire tablets did not require that step. folks are buying the latest device, then saying my old one works but not my new one...