kindle paperwhite not detected by calibre

[XXLRay]

My old kindle (which I no longer have) worked fine with calibre on this computer. Santa brought me a new kindle paperwhite with firmware version 5.10.1.3
I use calibre 2.55.0 on Linux mint 18.

First of all I went through all steps in the post My device is not detected by calibre

The kindle is detected by my OS and I can browse through its folders. Nevertheless the device icon does not show up in calibre and I can not send ebooks to it.

No other device is connected and I tried different USB ports. The ignored devices list is empty and all installed kindle plugins are active. I restarted kindle and calibre.

Here is the debug device detection log:

Spoiler:

calibre 2.55 embedded-python: False is64bit: True
Linux-4.4.0-130-generic-x86_64-with-LinuxMint-18-sarah Linux ('64bit', 'ELF')
('Linux', '4.4.0-130-generic', '#156-Ubuntu SMP Thu Jun 14 08:53:28 UTC 2018')
Python 2.7.12
Linux: ('LinuxMint', '18', 'sarah')
USB devices on system:
[['0xa5c', '0x5800', '0x101', u'Broadcom Corp', u'5880', u'0123456789ABCD'],
['0x1bcf',
'0x2802',
'0x1c09',
u'CN0CJ3P27248723VA46AA02',
u'Laptop_Integrated_Webcam_FHD',
u''],
['0x1949', '0x324', '0x401', u'', u'Internal Storage', u'G000T20984250GMB'],
['0x8087', '0x7da', '0x7869', u'', u'', u'']]

No disabled plugins
Looking for devices of type: MTP_DEVICE
No MTP devices connected to system

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'lo': [{'peer': '127.0.0.1', 'netmask': '255.0.0.0', 'addr': '127.0.0.1'}], 'wlp3s0': [{'broadcast': '192.168.2.255', 'netmask': '255.255.255.0', 'addr': '192.168.2.101'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

lsusb shows a Labl26 device that seems to be not detected by calibre and that is only listed when my kindle is connected:

Spoiler:

Bus 002 Device 005: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
Bus 002 Device 004: ID 8087:07da Intel Corp.
Bus 002 Device 013: ID 1949:0324 Lab126, Inc.
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 1bcf:2802 Sunplus Innovation Technology Inc.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[theducks]

I don't see an "Amazon" device on that list.
You might restart (cold boot) the device. Check the USB mode is NOT set to 'PTP" (but I would have expected it to show, like your webcam did)

[XXLRay]

Thanks for the answer.

What do you mean by "cold start"? Pressed the button on the bottom for a while and
chose the restart option. This didn't help.
Is there anything I can do to make the device show up as Amazon instead of Labl26?

[jhowell]

Originally Posted by XXLRay

I use calibre 2.55.0 on Linux mint 18.

That release of calibre is over two years old. Support for the new Paperwhite was added in release 3.34.

[XXLRay]

That was a good hint. I didn't think that the version from the distribution repository could be that outdated. I found a ppa that had problems with the installed ImageMagic version so I re-installed calibre from the command line using the following commands:

sudo apt-get remove calibre
sudo -v && wget -nv -O- https://raw.githubusercontent.com/kovidgoyal/calibre/master/setup/linux-installer.py | sudo python -c "import sys; main=lambda:sys.stderr.write('Download failed\n'); exec(sys.stdin.read()); main()"

My kindle paperwhite is now detected properly in calibre and even my old library is still there.