Anyone else experiencing Amazon stopping emails?

Sydney's Mom · 12-11-2014, 01:39 PM

I usually send books to my device and my husband's device with the Content Server. I use a gmail proxy, and the email address is an approved sender to both. But every 10 books or so, I get the following email

Dear Customer,

The following document, sent at 10:00 PM on Wed, Dec 03, 2014 GMT could not be delivered to the Kindle you specified:
* xxxxxxxxxxx.mobi

The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

Adobe PDF (.pdf) can be converted to Kindle format and delivered on an experimental basis.

If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs.

Helpful tips for personal document attachments:
• The file size of each attached personal document should be less than 50MB (before compression in a ZIP file)
• The email submitted should not contain more than 25 attached personal documents

You can learn more about transferring personal documents to your Kindle in our help pages:
http://www.amazon.com/kindlepersonaldocuments/

If you would like immediate assistance, please contact customer support at +1-866-321-8851 (US customers) or +1-206-266-0927 (International Customers).

Sincerely,
Amazon Kindle Support

The book did not exceed the size limitation. I usually just resend it, or sideload it. Does anyone else get these error messages? Do you know what causes it? Is it Amazon is looking at every 10 emails? I don't send any more than 2 or 3 books at a time, every 5 minutes.

Tenzin_la · 12-13-2014, 09:42 PM

I've started getting those also. I set up an account at http://www.gmx.com/ in order to use their services. Things seem to work fine as soon as I went into my kindle profile (on amazon.com) and added the new e-mail address and likewise, my GMX account as the default account to send from with Calibre.

Good luck

cybmole · 03-23-2015, 11:43 AM

I just tried to send books to my daughter's kindle & get the same error.
I am sening a single mobo book wiht a .mobi file extension and she says that she has added my address to permitted senders. so I am a bit stumped on how to debug .
there is no drm. I simply dragged the book to an outgoing email in outlook 2007 whcih created an attachment

she only added me an hour ago, could that be why ?

12-11-2014, 01:39 PM	#1
Sydney's Mom Wizard Posts: 2,899 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	Anyone else experiencing Amazon stopping emails? I usually send books to my device and my husband's device with the Content Server. I use a gmail proxy, and the email address is an approved sender to both. But every 10 books or so, I get the following email Dear Customer, The following document, sent at 10:00 PM on Wed, Dec 03, 2014 GMT could not be delivered to the Kindle you specified: * xxxxxxxxxxx.mobi The Kindle Personal Document Service can convert and deliver the following types of documents: Microsoft Word (.doc, .docx) Rich Text Format (.rtf) HTML (.htm, .html) Text (.txt) documents Archived documents (zip , x-zip) and compressed archived documents Mobi book Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png). Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles. Adobe PDF (.pdf) can be converted to Kindle format and delivered on an experimental basis. If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs. Helpful tips for personal document attachments: • The file size of each attached personal document should be less than 50MB (before compression in a ZIP file) • The email submitted should not contain more than 25 attached personal documents You can learn more about transferring personal documents to your Kindle in our help pages: http://www.amazon.com/kindlepersonaldocuments/ If you would like immediate assistance, please contact customer support at +1-866-321-8851 (US customers) or +1-206-266-0927 (International Customers). Sincerely, Amazon Kindle Support The book did not exceed the size limitation. I usually just resend it, or sideload it. Does anyone else get these error messages? Do you know what causes it? Is it Amazon is looking at every 10 emails? I don't send any more than 2 or 3 books at a time, every 5 minutes.

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12-13-2014, 09:42 PM	#2
Tenzin_la Enthusiast Posts: 33 Karma: 26718 Join Date: Nov 2013 Location: Long Island, NY - USA Device: Oasis	I've started getting those also. I set up an account at http://www.gmx.com/ in order to use their services. Things seem to work fine as soon as I went into my kindle profile (on amazon.com) and added the new e-mail address and likewise, my GMX account as the default account to send from with Calibre. Good luck

03-23-2015, 11:43 AM	#3
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	I just tried to send books to my daughter's kindle & get the same error. I am sening a single mobo book wiht a .mobi file extension and she says that she has added my address to permitted senders. so I am a bit stumped on how to debug . there is no drm. I simply dragged the book to an outgoing email in outlook 2007 whcih created an attachment she only added me an hour ago, could that be why ?

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